Russell & Smith Honda

This was the easiest car buying experience ever. I didn't have to sit in the dealership for hours on end. I went, picked out my car, negotiated, went to work and they called me to pick up my car by the end o have to sit in the dealership for hours on end. I went, picked out my car, negotiated, went to work and they called me to pick up my car by the end of the day. Thank you especially to Ray, Ami, Janet and Sandra! :) I love my brand new 2012 Honda Accord EX V6! It smells soooooo nice. :) More

I have been buying Honda Accords from Russell & Smith Honda since 1984 and they will always be my go to dealership for new Honda vehicles. In fact, I just bought my sixth Honda Accord from Russell & Smi Honda since 1984 and they will always be my go to dealership for new Honda vehicles. In fact, I just bought my sixth Honda Accord from Russell & Smith! The staff is the best top to bottom. From management to sales to service everyone I have ever dealt with has been gracious and accommodating and obviously had my best interests in mind. I have and will continue to refer my friends and colleagues to Russell & Smith, as I know they will be well taken care of, no matter what model vehicle they are interested in purchasing. I always look forward to seeing the staff like Janet Cousins,Ray Huddleston and Jack Carney, when I am ready to buy new and even when I am just in for a service. They are always friendly and make sure I feel at home. More

We had a wonderful experience with Ray on our car purchasing. We will go again for sure when we need another Honda. I highly recommend you check out this dealer and Ray when you think about getting a purchasing. We will go again for sure when we need another Honda. I highly recommend you check out this dealer and Ray when you think about getting a Honda. More

This is the third Honda we've purchased from Russell & Smith in the past three years. Jack has been terrific every time, and Ray has been patient and quite helpful the last two. There is a terrific cult & Smith in the past three years. Jack has been terrific every time, and Ray has been patient and quite helpful the last two. There is a terrific culture at R&S, and everyone who works there lives it. Another Honda dealer is 15 minutes from our home, yet we drive an extra half hour to purchase automobiles from R&S. That says a lot. More

A great experience buying a Honda Accord at Russell & Smith Honda -- Carlos was friendly and helpful from the start, recommending an attractive car that felt great on the test drive. He was able to help Smith Honda -- Carlos was friendly and helpful from the start, recommending an attractive car that felt great on the test drive. He was able to help me negotiate a price in the range I was looking for, and was always available by phone in the weeks after purchase to setup a time to stop by for plates, owner's manual, etc. Would highly recommend to a friend! More

Dung Le is competent, patient and diligent. I genuinely enjoyed working with him; he got me a great deal on a car that I literally had no intention of leasing (I didn't think I could afford it). However, h enjoyed working with him; he got me a great deal on a car that I literally had no intention of leasing (I didn't think I could afford it). However, he informed me of the special that they had, and the rest was smooth sailing. Negotiating never felt like I had to give, give, give instead it actually felt like the complete opposite which should be be the case as I am the customer. On a side note, I thoroughly appreciate the fact that the salespeople were very international (not just Caucasians). I am a white boy disguised as an Asian. Their location is not exactly in my neck of the woods, but I won't mind driving to them in the future as (passing 2 Honda dealerships that are closer) since they gave me no headache whatsoever. He even had the courtesy to let me leave during the weekend as I had prior engagements. He had to trust that I would come back, and I did. Amy Tran had just the right amount of friendliness and professionalism. She gave me the paperwork I had to sign but did so with efficiency and speed. After refusing to get any kind of coverage on my lease, she did not show any annoyance or disappointment. She advised me to contact my insurance company about the new lease, and I did so immediately. I would have done so without her direction, but I appreciated the face that she emphasized that (which is what she should have done). All in all, Russell Smith Honda does their work in the right way: very little to no pressure during the car lease process. I went to 4 different dealerships (2 Hondas, Hyundai & Mazda) before them and would highly recommend Russell Smith over the others. I fault the other dealerships for the following: 1) they didn't approach me in the showroom in a timely manner so I left 2) they kept raising the lease price on a cheaper car 3) they never called me to negotiate a price 4) they never even let me test drive their vehicle (this was a shocker to me). By the time, I got to Russell Smith I didn't want anymore nonsense. They were head & shoulders the best (they have a banner stating that women chose their dealership as the best for treating women right!) I could go on & on, but you get the picture by now... More

Form the first call to Ray Huddleston. He maintained continuous communication and made it easy and comfortable for my purchase of New Honda. I met Ami to complete my financial arrangements she also was continuous communication and made it easy and comfortable for my purchase of New Honda. I met Ami to complete my financial arrangements she also was warm and informative about our purchase As a business owner I am proud to say you have great team members who have genuine interest in their customer. Wish them both best of luck and successful career ahead Regards Rupendra Radia More

This is a wonderfull dealer Have a great cutomer services. And specially those three emplyee mentionated above. They did and excellent job helping me "O. Valentin" getting my car. I am very satisfie services. And specially those three emplyee mentionated above. They did and excellent job helping me "O. Valentin" getting my car. I am very satisfied with this company and dealer ship. More

I must give a big thank you to Mr. Santos Cabrera for his friendly smile and welcoming personality. He directed me to salesman Jon Moore who was quite knowledgable and professional. Russell&Smith gave me a n friendly smile and welcoming personality. He directed me to salesman Jon Moore who was quite knowledgable and professional. Russell&Smith gave me a new positive outlook on buying a car. I had a wonderful experience and am now the proud owner of a Honda Pilot. Thank you Santos and Jon! You two are a dynamic duo. Happy Pilot Owner Angelique W.? More

We were looking to buy a 2012 Honda Pilot and shopped multiple dealerships for a good price and solid customer service. I was very pleased to work with Ali because he helped us get what we wanted at a ve multiple dealerships for a good price and solid customer service. I was very pleased to work with Ali because he helped us get what we wanted at a very good price and did so with a very high level of professionalism. Ali was able to make our car buying experience smooth and friendly by deliverying on his word. And for that, I will be a repeat customer! More