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Russell & Smith Honda

Houston, TX

4.8
2,808 Reviews
Russell & Smith Honda’s helpful team of knowledgeable salespeople and their skilled Honda service staff consistently go the extra mile for Greater Houston Honda owners speaking over 15 languages, continuously seeking automotive excellence and up holding their values to their customers!
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2900 South Loop W

Houston, TX

77054

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Showing 2,808 reviews

June 19, 2012

Friendly service, trusting atmosphere. Did not try to "over-sell" features or model I was not interested in. I did my homework first and knew exactly what I wanted. No high-pressure sell More

by yeldellse
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Huddleston, Ami Tran
Jun 19, 2012 -

Russell & Smith Honda responded

Thanks for leaving us such an excellent review! We are glad that you had such a pleasant experience while at Russell & Smith Honda and we make it our goal to ensure every visit is just as great. It was our pleasure to assist you during your car buying experience and hope that you will allow us the opportunity to assist you in the future with any automotive needs or questions that may arise. We thank you for choosing Russell & Smith Honda and hope to see you soon. Don’t forget to find us on Facebook and Twitter to get access to our special offers and monthly coupons. Sincerely, Katie Smith – Internet Manager ksmith@russellsmith.com

June 13, 2012

I recently purchased my first car (2012 Honda Civic) and found the experience to be easy thanks to the friendly staff at Russell and Smith Honda. My Civic was very reasonably priced and Danny worked with me More

by nlester
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Gonzalez
Jun 14, 2012 -

Russell & Smith Honda responded

We would like to thank you for leaving this excellent review! Providing the highest level of customer service is our #1 goal and we couldn’t be any happier to hear that Danny was able to do just that. We want to make sure you know that the great service does not stop when you drive off the lot. We are always here to help so let us know if there is ever anything we can do to help. Thank you for choosing Russell & Smith Honda and congratulations on your new Civic! Don’t forget to find us on FB/TW to get exclusive coupons and monthly specials to go along with your new car. Sincerely, Katie Smith – Internet Manager ksmith@russellsmith.com

June 08, 2012

Went to some used car lots before we came here and were given WAY better service here than we were given at the used car lots. Even though it was Memorial Day weekend the service was great. More

by charismacordozar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 08, 2012 -

Russell & Smith Honda responded

Thank you for the kind words about our dealership! We strive to achieve 100% customer satisfaction, regardless of how busy we may be. If there is any other way we may assist you, please do not hesitate to contact us or swing by the dealership. We hope to do business with you in the future! Like and follow us on Facebook and Twitter to stay in the loop with Russell & Smith Honda. Sincerely, Katie Smith – Internet Manager ksmith@russellsmith.com

June 08, 2012

Russell & Smith Honda is an outstanding car dealership! I began with an email asking for a quote on a vehicle that they did not have on the lot. Fred Leber walked me through the process and ans More

by prodigybbaga
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 11, 2012 -

Russell & Smith Honda responded

We truly appreciate this great review and are humbled by such kind words. We feel our customers deserve nothing less than the best and it couldn’t make us happier to hear that you are so pleased with your car buying experience. Fred and Roberto will be thrilled to hear that their hard work and commitment to customer service has not gone unnoticed. Congratulations on your new Honda Fit and thank you for choosing Russell & Smith Honda. Be sure to find us on Facebook and Twitter for exclusive deals and monthly specials. Sincerely, Katie Smith – Internet Manager ksmith@russellsmith.com

June 05, 2012

I came in to the dealership with a 2003 Honda CR-V and left with a 2012 Honda CR-V! I was initially apprehensive about making payments on a new car after enjoying my paid off one, but Micah made the exper More

by aaakiri
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthonia A Akiri
Jun 05, 2012 -

Russell & Smith Honda responded

Thank you for taking the time to write this great review. We strive to provide excellent customer service to each and every person that walks through our doors and we are glad Micah and Roberto were able to show you how important this is to us. I am certain they will be thrilled when they hear how happy you were with your visit. Thank you for choosing Russell & Smith Honda and be sure to let us know if you ever have any questions. Be sure to check out our Facebook and Twitter pages where you can get exclusive deals and the latest news. Sincerely, Katie Smith – Internet Manager ksmith@russellsmith.com

June 02, 2012

It has been the most pleasant vehicale shopping experience with Ali Fard. Ali quoted me a very reasonable price and followed up with phone calls and emails throughout the whole purchasing process More

by hywang425
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ali Fard
Jun 04, 2012 -

Russell & Smith Honda responded

Thank you for such a great review! We are happy that your recent visit to Russell & Smith Honda was so great and Ali was able to show you the importance we place on customer service here. We appreciate you choosing Russell & Smith Honda and we look forward to assisting you in the future, so don’t hesitate to call or stop in if you have any question. Don’t forget to check out our Facebook and Twitter pages where you can get exclusive deals and the latest industry news. Sincerely, Katie Smith – Internet Manager ksmith@russellsmith.com

June 01, 2012

Ali Fard did an excellent job. I was very pleased with him. I requested quotes through the internet from quite a few Honda dealerships. Not only was Ali the first to reply, but with a detailed and itemize More

by donna2step
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ali Fard
Jun 01, 2012 -

Russell & Smith Honda responded

Thank you for such an excellent review! Ali has always been a great example of the importance of customer service at Russell & Smith Honda and it is great to hear he went above and beyond to make sure you left completely satisfied. Your recommendation means a great deal to us and so does the fact that you chose Russell & Smith Honda to fulfill your automotive needs. We want to thank you for that and let you know that we are here to help with anything that may come up, no matter how big or small. We look forward to seeing you again and thank you for choosing Russell & Smith Honda! Be sure to like our Facebook and Twitter pages to get extra deals and coupons as well. Sincerely, Katie Smith – Internet Manager ksmith@russellsmith.com

May 31, 2012

I replied to an internet post with Ray after wasted hours at a different car dealership. I was sooooo frustrated! I just wanted honesty and straight answers. I received both... We were able to make my deal a More

by lauracompean
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 31, 2012 -

Russell & Smith Honda responded

Laura, we would like to thank you for taking the time to let us know how great Ray treated you during your recent experience with Russell & Smith Honda. We are glad to hear he was able to turn your frustrating experience around and help you with a deal that had you walking away with a smile on your face. We appreciate your recommendation to friends and family and promise to treat every person that walks through our doors with the courtesy and respect we know our customers deserve. Thank you so much for choosing Russell & Smith Honda and we look forward to helping you, your family and friends and in the future! Don’t forget to like our Facebook and Twitter pages to get exclusive coupons and monthly deals. Sincerely, Katie Smith – Internet Manager ksmith@russellsmith.com

May 30, 2012

The customer service at Russell & Smith is phenomenal!! Everyone makes you feel welcomed and comfortable. There is no pressure and my buying experience was hassle free 100%! I will refer my More

by AlyssianaV
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Memo Torres
May 30, 2012 -

Russell & Smith Honda responded

We are thrilled knowing that your dealings with Russell & Smith Honda have left you so pleased. It is humbling to read such a fantastic review and we couldn’t be happier to hear that we have earned such a loyal customer. We look forward to serving you in the future and helping with any questions you may have. Thank you for choosing Russell & Smith Honda and be sure to check out our Facebook and Twitter pages to get exclusive monthly coupons and discounts. Sincerely, Katie Smith – Internet Manager ksmith@russellsmith.com

May 29, 2012

The customer service was excellent! The sales managers were eager to get involved with the sale and assist the sales associates. All the employees were very friendly and treated us like family. The employ More

by MelEDaigle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Geofroy, T.J. Morin
May 29, 2012 -

Russell & Smith Honda responded

It means the world to everyone here at Russell & Smith Honda that you had such a great car buying experience with us. It is our goal to make our customers feel they are the most important people in the world because to us, you are. Thank you for allowing Russell & Smith Honda to assist you with finding your new car and please let us know if there is every anything else we can do for you. Don’t forget to like our Facebook and Twitter pages to get exclusive coupons and deals too! Sincerely, Katie Smith – Internet Manager ksmith@russellsmith.com

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