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Russell & Smith Honda

Houston, TX

4.8
2,969 Reviews
Russell & Smith Honda’s helpful team of knowledgeable salespeople and their skilled Honda service staff consistently go the extra mile for Greater Houston Honda owners speaking over 15 languages, continuously seeking automotive excellence and up holding their values to their customers!
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2900 South Loop W

Houston, TX

77054

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Showing 2,969 reviews

June 29, 2013

I appreciate Hussani for showing my wife and me the ins and outs of the 2013 Honda Odyssey ex-l. He was very patient with all our questions. Later when we found the exact one we wanted Trent Cannon was abl More

by Rgaray
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Trent Cannon, Jack Dino Varcados
Jul 01, 2013 -

Russell & Smith Honda responded

Thank you, Roy for your thoughtful review of Hussani and Trent. We are so happy to hear you had such a great experience working with our team and they found the right Honda Odyssey for you and your family. If there is anything else you need, please don't hesitate to give us a call. Thank you again, and have a great day. Sincerely, Katie Smith - Internet Manager ksmith@russellsmith.com

June 27, 2013

I loved Selam and Chris (I think that was his name; he helped with figuring out my monthly payments and the service/warranty packages.) They were so friendly and great! I'm technically a first-time buye More

by frimpy7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Selam Fesehatsion
Jun 27, 2013 -

Russell & Smith Honda responded

Congratulations on your new vehicle! It's great to hear that you had such a great experience working with Selam and Chris. Thank you for taking the time to write this review. If there is anything else you need, please don't hesitate to give us a call. Sincerely, Katie Smith - Internet Manager ksmith@russellsmith.com

June 26, 2013

Ray was amazing however, we waited for 7 hours to talk to the financing team. At no point did anyone tell us how long it would take or give us an offer to go home and come back. More

by catsmith73
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 27, 2013 -

Russell & Smith Honda responded

I apologize for the long wait for the financing team. Your feedback is incredibly important and I will inform the Finance Manager about your experience. Ray is great to work with, and we are so happyto hear that he could help you out. Thank you for your patience and please give us a call if you need anything else. Sincerely, Katie Smith - Internet Manager ksmith@russellsmith.com

June 19, 2013

This was me and my husband's first experience purchasing a vehicle at a dealership without a cosigner and needless to say, it was a great experience. Ray Lee was very patient with us and showed u More

by juarez000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 21, 2013 -

Russell & Smith Honda responded

We would like to thank you for taking the time to leave us this wonderful review! We work very hard making sure that every person that walks through our doors has a nothing less than a fantastic experience.Thank you for choosing Russell & Smith Honda and be sure to find us on Facebook and Twitter to get exclusive deals and coupons for our monthly service specials! Sincerely, Katie Smith – Internet Manager ksmith@russellsmith.com

June 13, 2013

Leasing a new car can be a daunting experience for anyone, especially a female. Luckily, I had the pleasure of working with Danny and Gerson who took the absolute best care of me! Not only did they ge More

by sarahlenee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gerson Guzman
Jun 21, 2013 -

Russell & Smith Honda responded

Thank you for taking the time to write this wonderful review of Danny and Gerson. Our #1 goal is to take absolute care of our customers and it is great to hear your feedback. Thank you for your recommendation of Russell & Smith Honda. Please don't hesitate to give us a call if there is anything else you need. Sincerely, Katie Smith - Internet Manager ksmith@russellsmith.com

June 10, 2013

Trent made our 1st family SUV buying experience wonderful! I'm beyond thrilled with my 1st brand new Honda Pilot (mommy mobile). He was funny, kind & patient with not only us but our very hyper 4yr More

by Sweetlea
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Trent Cannon
Jun 21, 2013 -

Russell & Smith Honda responded

Thank you for your thoughtful review of Trent and Russell & Smith Honda and congratulations on your new Honda Pilot! We are so happy you had such a good experience at the dealership and look forward to helping you in the future. If there is anything you need, please don't hesitate to give us a call. I hope you have a wonderful day. Sincerely, Katie Smith - Internet Manager ksmith@russellsmith.com

June 06, 2013

Russel & Smith Honda offers a truly magical car-buying experience! No high pressure sales... only friendly, knowledgeable assistance to make the best decision for the best price. My fiance and More

by drewdrummin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chili, Daryl, and Simon
Jun 21, 2013 -

Russell & Smith Honda responded

It is great to hear such positive feedback from our customers and congratulations on your 2013 Honda Civic EX! Thank you for sharing this great experience and letting us know how well Chili, Daryl and Simon treated you. Your review is a perfect example of the importance we place upon providing our customers with the best customer service each and every day. Please let us know if there is anything else you need and I hope you have a wonderful day. Sincerely, Katie Smith - Internet Manager Russell & Smith Honda

June 06, 2013

After visiting several surrounding Honda dealerships and spending hours trying to find a fair price on a 2013 CR-V, I was overwhelmed with the experience and almost called it quits on buying a new car. Russ More

by jen_saucedo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gerson Guzman
Jun 21, 2013 -

Russell & Smith Honda responded

Thank you for your recent Review of Gerson and Russell & Smith Honda and congratulations on your new Honda CR-V! I would like to thank you for taking the time to leave such a detailed and wonderful review of your recent experience at our dealership. If you have any questions or need any help at all with your new vehicle, please don’t hesitate to contact us immediately. Thank you for choosing Russell & Smith Honda and be sure to head over to our Facebook and Twitter pages to take advantage of the exclusive coupons you will find. Sincerely, Katie Smith – Internet Manager ksmith@russellsmith.com

June 06, 2013

I shopped around several dealerships for a 2013 Honda CR-V. Fred was the only person that offered me a "drive-out" price up front. There were never any surprises as far as price and he was very nice to More

by dfroid1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Selam Fesehatsion
Jun 21, 2013 -

Russell & Smith Honda responded

Thank you for taking the time to share your experiences with Russell & Smith Honda! We make it a goal to provide our customers with the highest levels of customer service in order to build lifelong relationships and it is great to hear that you had such a great experience working with both Selam and Fred. We truly do appreciate having wonderful customers such as you, and will do everything we possibly can to ensure your satisfaction and happiness. Thank you for choosing Russell & Smith Honda and find us on Facebook and Twitter to get exclusive monthly discounts and the latest industry news as well. Sincerely, Katie Smith – Internet Manager ksmith@russellsmith.com

June 05, 2013

I had been thinking of trading my 7 year old Hyundai maybe...soon. I was stuck in traffic in front of R & S Honda so why not just take a look? I was met by a tall young man with a big smile. Could he be More

by edjanes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mohammad Ismail
Jun 21, 2013 -

Russell & Smith Honda responded

Thank you for your thoughtful review of Russell & Smith Honda. We are happy to hear you had such a comfortable experience and you're enjoying your new vehicle. If there is anything else you need, please don't hesitate to give us a call. Have a wonderful day. Sincerely, Katie Smith - Internet Manager ksmith@russellsmith.com

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