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Russell & Smith Honda

Houston, TX

4.8
2,806 Reviews
Russell & Smith Honda’s helpful team of knowledgeable salespeople and their skilled Honda service staff consistently go the extra mile for Greater Houston Honda owners speaking over 15 languages, continuously seeking automotive excellence and up holding their values to their customers!
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2900 South Loop W

Houston, TX

77054

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Showing 2,806 reviews

April 25, 2012

A friend suggested I go to Russell & Smith, finally decided to purchae a Honda CRV, pre-owned. Richard my salesman was very professional & friendly. A wonderful finance group, Ami, Santos and Janet. Ja More

by srand61
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Chamberlain
Apr 25, 2012 -

Russell & Smith Honda responded

Thank you for your feedback. We're so glad you came in to see us and deeply appreciate your recommendation. We are thrilled your car buying experience could end at our dealership! Enjoy your new CR-V and if you need anything in the future please do not hesitate to contact us. Also, please follow us on Facebook and Twitter for upcoming service specials at Russell & Smith Honda. Regards, Katie Smith - Internet Manager ksmith@russellsmith.com

April 25, 2012

I was contacted by Aly Fard, from Russell & Smith Honda. Aly was very knowledgeable, very accommodating, and a great help. He and I spoke by phone several times. Aly understood what I was after, a More

by rozek
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aly Fard
Apr 25, 2012 -

Russell & Smith Honda responded

Jim, Thank you so much for your kind words. We are pleased to know that you found us helpful and accommodating. Aly be happy to hear about your review. Thank you for this five-star rating and we congratulate you on the purchase of your new Accord! Be sure to find us on Facebook and Twitter for service coupons and specials. Sincerely, Katie Smith - Internet Manager ksmith@russellsmith.com

April 24, 2012

This dealer takes the dread out of new car shopping. Most dealers have you wait a ridiculous amount of time. Russell & Smith Honda and its employees are especially quick to respond and in a professional mann More

by teedeejay
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ian Nylander
Apr 25, 2012 -

Russell & Smith Honda responded

We appreciate you letting us know how we're doing! At Russell & Smith Honda we pride ourselves on our staff’s ability to efficiently find our customers their perfect cars and we are happy to know that you experienced this during your visit. We look forward to seeing you in the future! Check us out on Facebook and Twitter for deals. Sincerely, Katie Smith - Internet Manager ksmith@russellsmith.com

April 24, 2012

I had a great car buying experience on April 19, 2012. The salesman, Danny and the finance manager, Roberto were professional, helpful, friendly, and eager to please. More

by Mary LB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny
Apr 24, 2012 -

Russell & Smith Honda responded

Thank you for writing us this review! We are dedicated to providing our customers with high quality service and are thrilled Danny and Roberto could make your car buying experience a great one. Enjoy your new vehicle and please let us know if you need anything in the future. Also, please follow us on Facebook and Twitter as we have specials exclusively for our followers. Sincerely, Katie Smith - Internet Manager ksmith@russellsmith.com

April 23, 2012

I had a very pleasant car-shopping and car-buying experience with Ray. My husband and I are very excited and pleased with our Honda CRV. Ray was very patient with us during the entire process, all More

by claudiatx10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Apr 23, 2012 -

Russell & Smith Honda responded

Thank you for the great review of our dealership and staff! We are pleased to hear that Ray was able to help you find the perfect Honda. We pride ourselves on making the car buying process as easy as possible for our customers. We hope to see you again at Russell & Smith Honda. Be sure to follow us on Facebook and Twitter. Sincerely, Katie Smith - Internet Manager ksmith@russellsmith.com

April 22, 2012

Ali was exceptional and provided hassle-free, extremely helpful, professional service. His dealings made us buy the new Honda Odyssey in a very short period of time (2 visits: one to see and the other to s More

by majumder
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ali-Rezza Tabakhtory-Fard, Roberto Montemayor
Apr 23, 2012 -

Russell & Smith Honda responded

We’re happy to hear that we could help you find the perfect Honda, thank you for the feedback! Ali is a valued part of the Russell & Smith Honda team and always does a fantastic job assisting our clients. We pride ourselves on making the car buying experience easy and hassle-free for our customers. We look forward to seeing you again in the future. Be sure to check us out on Facebook and Twitter. Sincerely, Katie Smith - Internet Manager ksmith@russellsmith.com

April 21, 2012

I worked with Jon and Ami to buy and finance my new 2012 Honda Accord. I live in the Dallas area and did not have a good experience with my local dealership. I determined that there was a model in the tri More

by dzjqsz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Apr 23, 2012 -

Russell & Smith Honda responded

We are so glad that we could help you find your perfect car at a great price! Thank you for sharing your fantastic experience with us. Jon is a valuable member of our team, and he always strives to find just the right car for each of our clients. We look forward to working with you again in the future. Follow us on Facebook and Twitter for any upcoming specials at Russell & Smith Honda. Sincerely, Katie Smith - Internet Manager ksmith@russellsmith.com

April 20, 2012

I'll like to recommend John to anybody that wants to buy a car. He was Very helpful and VERY patient with me. I'm a very indecisive person, so it took me a while to figure out which car I wanted. Thank yo More

by maria1476
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Apr 20, 2012 -

Russell & Smith Honda responded

Thank you so much for reaching out to us to share your experience. John is a valued member of our team, and we're happy to hear your visit with him reflects that. We look forward to working with you again in the future! Don't forget to follow us on Facebook and Twitter for exclusive service specials and upcoming promotions. Sincerely, Katie Smith - Internet Manager ksmith@russellsmith.com

April 20, 2012

John Huffman represented Russell Smith in a professional way. He was patient, quick with answers,very pleasant,and aimed to please. I appreciated most that Russell Smith does not play games with their pri More

by lccsew
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Huffman
Apr 20, 2012 -

Russell & Smith Honda responded

Thank you for taking the time to write this review. We couldn't be happier to hear that your experience with us was positive, and that your purchase price was what you hoped for. We hope you're enjoying your new vehicle! Be sure to follow us on Facebook and Twitter to learn about our awesome service specials. Sincerely, Katie Smith - Internet Manager ksmith@russellsmith.com

April 19, 2012

John did a perfect job throughout the sales process. This included appropriate follow up and description of my new vehicle features. I would and have recommended others to John for a new vehicle purcha More

by ggreenberg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Apr 20, 2012 -

Russell & Smith Honda responded

We can not thank you enough for writing such a glowing review. We are so happy to hear that your experience with John was pleasant and informative from start to finish. We hope you enjoy your new Honda for many years to come, and we look forward to doing business with you in the future. Don't forget to follow us on Facebook and Twitter for service coupons and special deals! Sincerely, Katie Smith - Internet Manager ksmith@russellsmith.com

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