Russell & Smith Honda

Most dealers put lots of "extras" on the car before you even walk in the door. We didn't want all the "extras" and we definitely didn't want to pay for stuff we didn't want. This dealer had tons before you even walk in the door. We didn't want all the "extras" and we definitely didn't want to pay for stuff we didn't want. This dealer had tons of color/style choices in stock (unlike other dealers who only had 2-3 vehicles) and none of them had all of the "extra" stuff added. Most dealers add the extras so they can add that into the price. They also do it so it is harder to comparison shop for apples to apples. At Russell and Smith, we found the base model of the car we wanted. After we negotiated a price, we added the few extras that we chose. Also, some of the dealers that we had looked at were too aggressive. One other just ignored us when we walked in the door and looked around, even though they were not at all busy. When we looked on the Internet and saw that Russell and Smith had lots of style/color choices, we called the dealer. Ali answered the phone. They did not have some secretary answer, their sales people actually answered. Ali was great. We made an appointment and went to see their vehicles. The best thing he did was let us test drive the car unaccompanied. Other dealers sat in the car with us which was really annoying. We didn't feel like we could discuss the pros and cons of the vehicle in front of the salesman. Ali let us go for a drive on our own. We were able to really look at the vehicle and figure out our likes and dislikes and discuss if our dislikes were a big deal or not. We could talk through this large purchase without choosing our words carefully, like you would do in front of a salesman. When we negotiated an offer, we went back and forth a little bit, but we feel the deal was fair on both sides. That is the best kind of sale, when both parties feel like they got a deal. Ali was extremely professional and responsive. Once we took possession of the car, Ali spent 1.5 hours showing us all about the functions and setting the BlueTooth and HomeLink. He was very thorough which we really appreciated. I had lots of questions and he knew almost all the answers. When I stumped him about a wallpaper setting, he called in the service manager for his advice. Ultimately the files I was trying to load via a flash drive were too big, there was no way for him to be able to answer that question, but he insisted that if we didn't figure out the answer, he would call Honda in the morning and get an answer for us. He even went so far as to not let us leave to take the car home until he wiped off some water spots on the car. He did this himself. He didn't get someone to do it for him. The next day after we took the car home, we had a question and were able to call Ali for the answer. Some salespeople would have figured, "I sold the car why should I talk to you now." Ali was not AT ALL like that. I truly feel that 3 months from now, if I have a question, Ali will be the first person I call. I cannot recommend Russell and Smith, and specifically, Ali Fard enough. More

It has been an absolute pleasure working with Ali in the purchase of my 2012 CR-Z EX. Ali has treated us with respect from the moment we met him...and continues to do so through on-going follow-up emails an purchase of my 2012 CR-Z EX. Ali has treated us with respect from the moment we met him...and continues to do so through on-going follow-up emails and texts. He has been and is sensitive to our concerns and has met our needs completely in the buying process for this vehicle. We always felt that Ali was being honest, forthcoming and upfront throughout the entire time we worked with him. And those are traits we have rarely seen in any salesperson. His enthusiasm and zeal for wanting to meet our needs within our budget were, in all honesty, ultimately the deciding factor in purchasing our CR-Z through Russell-Smith HONDA. I have personally purchased over 8 vehicles in the last 20 years and would rank Ali as the best I have ever worked with in all those car buying purchases (and that is saying a lot). He is professional, considerate and a competent salesperson. His desire to find the best deal and make our deal work out was done with absolutely no pressure from him or anyone at Russell-Smith HONDA. He gave us many times in private to think over and personally discuss what was being offered to us. Ali consistently showed the utmost care and concern with us in explaining the buying process and made our decision to purchase as 'hassle-free' as possible. I had been working with 2 other dealers in Galveston County and 2 in Houston and did not find the same type of attention, concern and/or responsiveness to our car buying concerns. This was truly a positive and friendly car buying experience that we certainly value. We wish all dealerships/salespersons would show the same consideration for car buyers as Ali showed us. We will certainly continue going to Russell-Smith for service to our CR-Z as well as recommend your dealership to other people (family, friends, co-workers, business connections) when they are interested in purchasing a new vehicle. Thank you More

This dealership was by far one of the best that I have ever gone to. WHAT A GREAT TEAM!!!!! Excellent customer service and the finance dept really trys to get you the best DEAL!! ever gone to. WHAT A GREAT TEAM!!!!! Excellent customer service and the finance dept really trys to get you the best DEAL!! More

Danny Gonzalez was a great salesman and really worked to make sure I was happy with my new car. From working hard to make sure I got what I wanted to being super nice, it was a really good experience for m make sure I was happy with my new car. From working hard to make sure I got what I wanted to being super nice, it was a really good experience for me overall. More

Thanks you for making our experience a wonderful one-- we brought in our entire family and within three hours we had a new car with everything we wanted. Micah McCoy was our sales representative and was fab brought in our entire family and within three hours we had a new car with everything we wanted. Micah McCoy was our sales representative and was fabulous. My son wants to write about the experience:Our entire family liked the automatic tailgate closer. My sister was in love with the DVD player. We have a question about marking stuff down on the G.P.S. Other wise,its AWESOME!thanks Micah! More

Excellent experience, and a great deal. They were up front about incentive pricing,and were generous in negotiating accessories and other items -- including financial terms -- by far surpassing the offe front about incentive pricing,and were generous in negotiating accessories and other items -- including financial terms -- by far surpassing the offer by my previous Honda dealer (of 12 years) *without* knowing the "deal" they were up against. Many thanks to old friend Simon S, who referred me, and to Alfredo, Dino, Santos and Robert at the dealership. More

I had a wonderful experience at Russell Smith Honda. Jon took excellent care of ensuring that everthing was handled in a professional and friendly way. The care is great and I am very satified. took excellent care of ensuring that everthing was handled in a professional and friendly way. The care is great and I am very satified. More

Due to a very limited time in our schedule to run around and look for a car, I used the internet to research several Honda dealeship for the price of a Honda Pilot. I was in contact by email with at least 5 and look for a car, I used the internet to research several Honda dealeship for the price of a Honda Pilot. I was in contact by email with at least 5 dealership but none of them would give me the straight forward answer as to how much is the price of the EX and EXL.They kept telling me to call them and visit them so that we can discuss the price. I did not get it because the reason why I do it online, is because we do not have time to huggle with the price ! I want to know the price ahead of time and just go and settle it, and drive out with the car ! ( and all that they kept saying was, that they have the very competetive price. Well if they do, why can't they just spell it out then.?.)Not until when I get in contact with Ray Huddleston, I was very surprised when he sent me an email with the detail of the of the drive out price. It really did impressed me. When we were at Russell and Smith, Ray showed us the EX that we decided to get. But when we were ironing out the price, and I inquire about the EXL, Ray gave us a very good price that we end up getting an EXL and still within our budget! I was actually very happy that I gave him a hug !!! Ray was very patient on waiting for us (my husband and I) as we were trying to come up with the decision. He never pressured us in anyway but just showed us the prices of both vehicle and let us decide.Then worked with us to get it to the price that we want. He was actually patient and took time in showing us the detail of the vehicle that we just realized when we were driving out, that the dealership lights was out already! We were the only one left! But we did not feel any rush at all! Thank you Ray.... Santos did our financing papers and did a good job in explaining the detail of the paper works. He got us approved for the financing in no time at all! We arrived at Russell and Smith at 6p and drive out our new vehicle by around 9:10p! It was such a good experienced just the exact way that we want it! Now, because of the new vehicle, when our friends asked us where we got it, we tell them about Ray, that almost all of them kinda knew Ray already :) THANK YOU Ray, we really appreciate your patience and for dealing us as a family that need a vehicle, not just as a "buyer" that you can sell a vehicle. Russell and Smith company is blessed to have you. You are an asset for them. ...Elvin and Tess More

Upon my arrival to the dealership, which was beautiful inside and out, I was immediately greeted with a smile by a very nice salesman, Andy. I let him know which cars I had been considering, and he walke inside and out, I was immediately greeted with a smile by a very nice salesman, Andy. I let him know which cars I had been considering, and he walked me around the lot to take a look at some of my options. Once we went inside to talk details, Jack Carney, the General Manager, came over and personally introduced himself, welcomed me to the dealership, and made me feel very at ease about my big purchase. All of the employees were very informative, knowledgable and respectful. I could tell that they had my best interest at heart. I was very impressed with the personal attention I received from Mr. Carney. He was just wonderful and made the overall experience very special for me. After all the paperwork was signed, I was handed the keys and walked outside to check out my brand new, squeeky clean Red 2012 Honda Accord LX Coupe! It was a great day, and I could not have been more satisfied with Russell & Smith Honda and the amazing customer service they provided. More

We had 4 kids (ages 7mths-8 yrs) and needed to buy an Odyssey quickly as possible. Chris did a fantastic job getting us through the system and we were out of there in about 2 hours, not an easy task wit Odyssey quickly as possible. Chris did a fantastic job getting us through the system and we were out of there in about 2 hours, not an easy task with poor credit like we have! Everything from start to finish went smoothly and easy. The whole staff was wonderful especially considering I had 3 kids running around their showroom playing with cars. This is a dealership who cares about their customers and we would definitely recommend them to anyone looking for a new or used Honda. Great work!! More