Russell & Smith Honda

I just purchased my 7th car from Russell & Smith Honda. It is simple. I called Janet Cousins in Finance and we go over all the finance specials available, then I call Ian Nylander and we find the Honda. It is simple. I called Janet Cousins in Finance and we go over all the finance specials available, then I call Ian Nylander and we find the car I want. Once we found the car, I brought in my trade-in, they gave me exactly what I was expecting and the next day I went a picked up my new car. They are the best. If you want to buy and new car with no hassle, go to Russell & Smith Honda, you will be glad you did! More

Great staff! So friendly and professional, management will go above and beyond for customer satisfaction. I have dealt with multiple dealers and R&S Honda has by far the best professional in the industry will go above and beyond for customer satisfaction. I have dealt with multiple dealers and R&S Honda has by far the best professional in the industry More

I met Janet Cousins in 2006 when I purchased my first Honda. It was a 2003 Honda Pilot EX-L. I still had the same vehicle when I wanted to upgrade. So, I began my new car search with Janet based on lo Honda. It was a 2003 Honda Pilot EX-L. I still had the same vehicle when I wanted to upgrade. So, I began my new car search with Janet based on loyalty to her from my previous past experence. My preference was to stay in another Honda Pilot or SUV-type vehicle. However, at the time, they did not have a vehicle to meet my desired preferences (color, options, etc.) Janet, as always, was professional, friendly, and understanding that I didn't want to consider other vehicles although I agreed to see what they had available. John Moore was also professional, friendly, helpful and VERY patient with me as he showed me a slew of other Honda vehicles but I was stuck in the "SUV-mode." Eventually I noticed a brand new 2012 Honda Accord EX-L on the showroom floor that I absolutely loved and had mentioned to Janet that I knew I could not afford. However, Ms. Janet informed me that there were many buyer incentives available that could help me if I wanted her to try for me. To say the least, she worked some majic! However, I was still wanting to look around and Janet was very nice and patient and very understanding. I continued to look around and even considered going with a Ford!? I soon found out that all the used SUV's I had looked at were going to cost me the same as the new Accord that Janet had discussed with me. In the end I returned to Janet, and came full circle where I began my new car search. I purchased the 2012 Honda Accord and I love my new car. John sat with me in my new vechile showing and explaining all the gadgets and buttons and he even helped me set up the Bluetooth! He walked around the entire car and showed me stuff I never thought of knowing. He also explained the difference between all the manuals! This is my very first new car purchase ever! Thank you Janet! Also, thanks to Amy for explaining all the paperwork to me so I knew what I was signing, and for processing so much paper efficently and effortlessly. I will recommend Russell & Smith Honda to all my friends and family!! More

Honest, professional and efficient with no high pressure sales tactics. The entire process from vehicle selection to servicing the vehicle to financing the loan was handled in a pleasant and friendly manne sales tactics. The entire process from vehicle selection to servicing the vehicle to financing the loan was handled in a pleasant and friendly manner. I would highly recommend the dealer to my friends and family! More

From the sales process to the service appts, this dealership has always exceeded my expectations. In the sales process, they reflected a great sense of pride in their brand & customer service every s dealership has always exceeded my expectations. In the sales process, they reflected a great sense of pride in their brand & customer service every step of the way. One in making my purchase possible & a smooth process. And as time has gone by, the service dept, always speedy & knowledgeable & considerate of you the customer. More

I've been with these dealer for a couple of years and have bought more than 5 cars there. They have great customer service that makes you feel like family. Would definitely go back. have bought more than 5 cars there. They have great customer service that makes you feel like family. Would definitely go back. More

Memo Torres is a terrific salesman. He is friendly, but did not pressure or manipulate. Mr. Torres also called back promptly. Amy Tran, the Finance Wizard, had all my paperwork ready to go, so I didn't f did not pressure or manipulate. Mr. Torres also called back promptly. Amy Tran, the Finance Wizard, had all my paperwork ready to go, so I didn't feel my time was wasted. More

During my recent car search, Ian Nylander was referred to me, and came highly recommended, by a very respected and dependable Honda mechanic. Ian is the Honda Fleet Director of Russell & Smith Honda dealers me, and came highly recommended, by a very respected and dependable Honda mechanic. Ian is the Honda Fleet Director of Russell & Smith Honda dealership. Upon meeting Ian, I was certain that his knowledge and expertise in car sales was superb! With the added assistance from Ian’s extremely helpful assistant, Susan, I finally found the PERFECT car for me here at Russell & Smith Honda. I had driven several other Hondas in my car search prior to my visit to see Ian at Russell & Smith Honda, but I could not find the right Honda for me. Ian sold me the 2011 Honda CR-V LX, and I love it! This is my third Honda—I have driven a Honda since 1986. My first two Hondas were the Accord EX, which I initially leased. At the conclusion of the five-year lease on my second Honda, I purchased it. However, after recently being hit in my 1990 Honda Accord EX, and after it was determined my car would have to be totaled, I had to search for a car. Of course, this was not easy for me, as I had driven my 1990 Honda for over 21 years, and I dreaded every minute of the search. However, after meeting with Ian, and having found the PERFECT car for me, I can only describe it as a memorable experience! Ian gave me one price—no haggling, and it was a GREAT DEAL! I am so grateful for Ian’s taking his time in getting the right car for me at the right price. It is truly appreciated. Ian and all of his staff rank above and beyond what I ever expected to find in my recent car-searching experience. Thanks Ian, Susan, Roberto and Santos! The friendliness, courtesies and concerns shown to me are beyond compare! You are the BEST and I highly recommend IAN NYLANDER, Honda Fleet Director at Russell & Smith Honda, as your next car salesman! THANKS SO MUCH!!! pp More

I just bought a 2011 Honda CR-V LX from Russel smith Honda. I really had a good experience there. The two sale maneger I am talking to are Rosy Hernandez and Dung Le, they are very helpful, freiendly, a Honda. I really had a good experience there. The two sale maneger I am talking to are Rosy Hernandez and Dung Le, they are very helpful, freiendly, and professional too. They give a really fair price too. Thanks for both of them! And I would definitly recommend my friends to them in the future. More