Russell & Smith Honda

My experience with Russell & Smith Honda was very positive especially Janet Cousins in the F&I department. From the time I entered the dealership the personnel were very friendly and informative. positive especially Janet Cousins in the F&I department. From the time I entered the dealership the personnel were very friendly and informative. I met the General Sales Manager, Jack Carney, who followed up with a phone call to be sure I was pleased with my purchase.This was a very pleasant experience. More

I enjoyed the fact that sales pressure was not part of the presentation. Fred (my salesman) gave me a great deal of information and I did not feel rushed. It was a painless experience. the presentation. Fred (my salesman) gave me a great deal of information and I did not feel rushed. It was a painless experience. More

I have dreaded the car buying experience since my first attempt in 1995 to buy a car went really bad. I have to say Dave and Robert turned that perception around and enabled me to have a very happy experi attempt in 1995 to buy a car went really bad. I have to say Dave and Robert turned that perception around and enabled me to have a very happy experience for the 1st time when getting a car.. I love my car and there are no stigmas associated with buying it! Thank you Warmest regards,Lisa Hall More

I dealt with Jaime Rangel, the salesman that I purchased my 2011 Pilot was most personable, did not apply any pressure into buying this vehicle. I met with him several times over a month's worth of looking my 2011 Pilot was most personable, did not apply any pressure into buying this vehicle. I met with him several times over a month's worth of looking and comparing prices and models with which to purchase. Andy Nguyen is the Financial Manager that handled the financing and paperwork. Again Mr. Nguyen was most informative and personable. I also met Dino Varcados, the sales manager. All three gentlmen were very pleasant and well-informed with their Honda car products and services. More

This was my first experience purchasing a car. I went to another dealer before this one and the salesman made me feel uncomfortable and he was pushy. John, with Russell and Smith, was very friendly and acco another dealer before this one and the salesman made me feel uncomfortable and he was pushy. John, with Russell and Smith, was very friendly and accommodating. He listened to exactly what I was looking for in a vehicle and he took his time finding one that fit my description and needs. He sat down with me and a long list of cars that he went through to narrow it down to just a few cars that fit my requirements and requests. He has only worked at this location for 1 year and he did a wonderful job. He never pushed me into buying anything and remained patient even with all my questions. He always had an answer for every question and even if he wasn't exactly sure he came back with the right answer. The loaner car I received was even nice and high quality. The other salesmen and the 1 saleswoman were also nice and friendly. They seem like they all get along well and all have a uniformed look with matching shirts. Ami was a wonderful person. She has a great personality and is an amazingly friendly and warm person. She was very calm and made signing all of the forms and paperwork easy, smooth, and a fast process. She even provided me with phone numbers of insurance companies I was interested in. I purchased the car the day before my birthday and when I had to return the next day to pick up the car, Ami gave me a birthday gift. It was such a sweet and nice surprise. John and Ami both allowed me to ask lots of questions and both were very friendly and helpful and made my 1st time buying experience wonderful. I highly recommend this location to everyone. They definitley deserve the title of Dealer of the Year. More

My wife and I had a fantastic experience at Russel & Smith Honda, we just purchased a 2011 Honda Pilot Touring. The internet manager Dung Le was responsive, honest, and gave me an excellent drive out pr Smith Honda, we just purchased a 2011 Honda Pilot Touring. The internet manager Dung Le was responsive, honest, and gave me an excellent drive out price from the very start. There was no long and painful negotiation process. Ray Huddleston, salesman at the dealership, assisted my wife and I greatly, taking extensive time to show us the Pilot in full detail. Russell & Smith also provided a very fair trade in value and was able to also offer me very attractive financing rates. Overall, the experience was excellent, which was very refreshing compared to my experience with many other dealerships in the area. I would highly recommend R&S to any one interested in a Honda. They are THE Honda dealership to go to, in my humble opinion. R&S has won my loyalty, and I fully expect that we will be buying multiple vehicles there over the coming years. Thanks again Russel & Smith Honda, and thank you Dung and Ray for the extremely pleasant , low pressure experience. You guys are class acts. More

My old car died unexpectedly and I had to get a new car. After searching the internet and talking to friends I narrowed my search to Honda. When I arrived at Russell and Smith Honda I really did not know w After searching the internet and talking to friends I narrowed my search to Honda. When I arrived at Russell and Smith Honda I really did not know what I wanted. Jaime Rangel introduced himself and he was polite, patient and knowledgeable. He encouraged me to drive various models and I finally settled, after many trips to the dealership, on the CR-V. Jaime answered all my questions and and I appreciated his great patience. I met Roberto Montemayor in the business office and he also was very precise. He explained the various optional warranties and made sure that I knew what I was signing. He was very friendly. Finally, Simon Saba, the sales manager also came to talk with me, made sure I was well informed about everything. I could not have been happier with the attention I received from these 3 people. This dealership cares about the customer and is eager to make the process of buying a car as easy and understandable as possible. More

I had a good experience buying my Honda Pilot. Ali was very helpful and knowledgeable. He answered all my questions and helped me through the process. I love me new Honda. very helpful and knowledgeable. He answered all my questions and helped me through the process. I love me new Honda. More

I have purchased other cars (Mazda, Audi) in the past but the purchase of my Honda CRV was the best experience I've had by far. The minute I walked into Russell Smith, I was greated by friendly sales people the purchase of my Honda CRV was the best experience I've had by far. The minute I walked into Russell Smith, I was greated by friendly sales people who offered to help me instead of attacking me to buy a car. I worked with Fred Leber who was very helpful and knowledgeable. He worked very patiently with me in my decision to purchase vs lease and which model to purchase. He then went above and beyond to sit with me the financing department where he and Roberto explained all paperwork in detail to where I actually understood what I was signing. Mr. Leber set up all my favorite radio stations, had the car cleaned and waiting for me when I arrived to pick it up. I had researched different cars and pricing on line and found Russell Smith to be the lowest. Low prices AND great service is why I have told my friends and relatives about the great experience at Russell Smith and will continue to spread the word as well as continue buying my cars from them. More

I just bought my first car from Ray Huddleston at Russell and Smith Honda and it was an exceptional experience. I'm originally from New York, and came down to Houston 45 days ago to find a car and an apartm and Smith Honda and it was an exceptional experience. I'm originally from New York, and came down to Houston 45 days ago to find a car and an apartment, so when I moved at the end of June, I would be ready to start working. I was lucky to meet Ray as my sales person, since he took GREAT care of me. He understood my inability to take the car with me at the time, and after a very short negotiation on price, he committed to keeping my car for 45 days at the dealer until I came down to Houston to get it. We corresponded via email during those 45 days and set up the financing of the car (Ray got me an unbelievable rate!) and yesterday I went to finalize the paperwork and take my car home. Ray introduced me to Andy, who helped me with the paperwork and financing. Something as tedious as reading and filling out information in different forms, was made fun and entertaining by Mr. Gnuyen, who also was by my side recommending me what kind of insurance coverage I should be getting for my car. I have to say that It was a FANTASTIC experience buying my first car from Ray and Andy at Russell and Smith Honda, and that I will make sure to recommend this dealer and Ray to all of my family and friends. They care about customer satisfaction and go out of their way to make every accommodation to the customer's advantage. THANK YOU RAY!! And thank you Andy! More