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Russell & Smith Honda

Houston, TX

4.8
2,796 Reviews
Russell & Smith Honda’s helpful team of knowledgeable salespeople and their skilled Honda service staff consistently go the extra mile for Greater Houston Honda owners speaking over 15 languages, continuously seeking automotive excellence and up holding their values to their customers!
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2900 South Loop W

Houston, TX

77054

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Showing 2,796 reviews

May 16, 2011

My experience at Russell and Smith Honda was excellent Alfredo Vega was my salesman and he was wonderful he was so professional and the Finance manager Andy Nguygen who a hoot to work with and I actual en More

by lhardley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alfredo Vega & Andy Nguyen
May 16, 2011 -

Russell & Smith Honda responded

Thank you for taking the time to share your experience with us! Alfredo and Andy were so happy to see this review and that they could be of help. We appreciate your referrals and hope that if you need anything in the future you won't hesitate to let us know! Also, be sure to visit our Facebook and Twitter pages to see our most recent news and special offers exclusively for our fans/followers! Twitter - http://bit.ly/i8LEhN Facebook - http://on.fb.me/h4h6kQ Regards, Katie Smith - Internet Manager ksmith@russellsmith.com

May 16, 2011

Very friendly, honest, and not pushy. Great People and great place! We were given a very good price on a new vehicle, and we also received a free Honda Care package because we replaced a car that was tot More

by Coltharpcrew
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Simon, Tom
May 17, 2011 -

Russell & Smith Honda responded

Thank you for taking the time to share your experience with us! We are so happy to hear about your time working with our team and we look forward to doing so in the future! Please be sure to let us know if you should have any questions we are always here! Also, be sure to visit our Facebook and Twitter pages to see our most recent news and special offers exclusively for our fans/followers! Twitter - http://bit.ly/i8LEhN Facebook - http://on.fb.me/h4h6kQ Regards, Katie Smith - Internet Manager ksmith@russellsmith.com

May 13, 2011

I had been to other dealership and i was not happy with the sales people persons lack of knowledge about the cars they are selling. My sales person was knowledgeable and listened to my wants and needs. Sh More

by Jwalker007
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelly
May 16, 2011 -

Russell & Smith Honda responded

Congratulations on your new car! We are so happy to hear that Kelly could be there to help with your purchase. We appreciate your recommendations and look forward to seeing you again in the future! Also, be sure to visit our Facebook and Twitter pages to see our most recent news and special offers exclusively for our fans/followers! Twitter - http://bit.ly/i8LEhN Facebook - http://on.fb.me/h4h6kQ Regards, Katie Smith - Internet Manager ksmith@russellsmith.com

May 11, 2011

Janet and Fred were very helpful. They provided a stress free environment which is essential when making a major purchase such as a car. I visited several other dealerships and came back to Russell & Smith More

by dabpnp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fred Leber, Janet Cousins
May 11, 2011 -

Russell & Smith Honda responded

We appreciate you taking the time to share your experience with us and its so exciting to hear that you came back because of the atmosphere! Our team was happy to see this review and glad they could be of help. We hope you let us know if you have any questions, and we look forward to seeing you again! Also, be sure to visit our Facebook and Twitter pages to see our most recent news and special offers exclusively for our fans/followers! Twitter - http://bit.ly/i8LEhN Facebook - http://on.fb.me/h4h6kQ Regards, Katie Smith - Internet Manager ksmith@russellsmith.com

May 09, 2011

Everyone was great and willing to answer all of my questions. They went out of their way to make sure I was a satisfied customer. This is my second purchase from Russell & Smith. I got a great deal More

by ashleeann_19
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John
May 09, 2011 -

Russell & Smith Honda responded

Ashleeann_19, Congratulations on your new Civic! Thank you for taking the time to share your experience about Russell & Smith Honda. We are excited to hear that John and our team at Russell & Smith Honda could provide great customer service, and we hope that you will continue to think of us for your future automotive needs. If you should have any questions or concerns please do not hesitate to contact us. Also, be sure to visit our Facebook and Twitter pages to see our most recent news and special offers exclusively for our fans/followers! Twitter - http://bit.ly/i8LEhN Facebook - http://on.fb.me/h4h6kQ Regards, Katie Smith - Internet Manager ksmith@russellsmith.com

May 11, 2011 -

Russell & Smith Honda responded

Ashleeann, Congratulations on your new Civic, it's such a great car! We appreciate you taking the time to share your experience with us and its so exciting to hear that this is your second purchase with us! We hope you let us know if you have any questions, and we look forward to seeing you again! Also, be sure to visit our Facebook and Twitter pages to see our most recent news and special offers exclusively for our fans/followers! Twitter - http://bit.ly/i8LEhN Facebook - http://on.fb.me/h4h6kQ Regards, Katie Smith - Internet Manager ksmith@russellsmith.com

May 08, 2011

I have told several people about my visit with KELLI at Russell and Smith Honda that she is the salesperson to work with. She answered every question I had about the 2012 Honda Civic and truly listened to More

by rbimm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelli Joiner
May 09, 2011 -

Russell & Smith Honda responded

rbimm, It is great to hear that Kelli and the Russell & Smith Honda team were able to provide you with the information you needed about the 2012 Honda Civic. We appreciate you sharing the experience you had, and look forward to being able to assist you in the future. Please do not hesitate to contact us with any questions or concerns, and be sure to check out our Facebook and Twitter pages to to see our most recent news and exclusive offers for our fans/followers! Twitter - http://bit.ly/i8LEhN Facebook - http://on.fb.me/h4h6kQ Regards, Katie Smith - Internet Manager ksmith@russellsmith.com

May 07, 2011

This is the second time within a year that we have purchased a car from Santos at Russell & Smith Honda. Never in our lives have we returned to a salesman to buy a second car. Santos' service stands More

by DebiMish
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Santos Cabrera-Lazo
May 09, 2011 -

Russell & Smith Honda responded

DebiMish, Thank you very much for taking the time to share your experience about Russell & Smith Honda! We are thrilled to hear that Santos Cabrera-Lazo and the Russell & Smith Honda team could provide you with the excellent standard of service we strive to provide all of our customers with. We hope to continue to be able to serve you in the future and please do not hesitate to contact us with any questions. Also, be sure to visit our Facebook and Twitter pages to see our most recent news and exclusive offers for our fans/followers! Twitter - http://bit.ly/i8LEhN Facebook - http://on.fb.me/h4h6kQ Regards, Katie Smith - Internet Manager ksmith@russellsmith.com

May 04, 2011

I rate Russell & Smith Honda very highly. They have a great group of people, great personalities and made the experience of buying a new vehicle painless as possible. Their level of customer service and More

by perezanita
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Santos Cabrera-Lazo, Roberto Montemayor, Janet Cousins
May 04, 2011 -

Russell & Smith Honda responded

We would like to thank you for the high rating! We are so happy to hear about your with experience working with our team and that we could be there to help. We definitely look forward to seeing you again in the future and hope that if you need anything you won't hesitate to let us know! Just so you know, if you become a fan/follower of Russell and Smith Honda on Facebook and Twitter you can have access to instant savings. We always have specials running exclusively for our Facebook and Twitter fans/followers. Twitter - http://bit.ly/i8LEhN Facebook - http://on.fb.me/h4h6kQ Regards, Katie Smith - Internet Manager ksmith@russellsmith.com

May 03, 2011

I stopped by to look at a used car and was treated with the utmost respect by the most friendly associates I've every seen at a dealership. Once my wife came to the dealership she too was impressed with th More

by wentzdl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jaime Rangel, Steve Rodriquez & Ami Tran
May 03, 2011 -

Russell & Smith Honda responded

We are so happy to hear about your experience and thrilled we could be apart if it! 100% Customer satisfaction is what we are about and we love to hear that we have done just that! We look forward to seeing you again in the future, welcome to the Russell & Smith Honda Family! Just so you know, if you become a fan/follower of Russell and Smith Honda on Facebook and Twitter you can have access to instant savings. We always have specials running exclusively for our Facebook and Twitter fans/followers. Twitter - http://bit.ly/i8LEhN Facebook - http://on.fb.me/h4h6kQ Regards, Katie Smith - Internet Manager ksmith@russellsmith.com

May 01, 2011

Their customer service is awespome. This is the third car we have purchased from Russell and Smith in six years. There are two other Honda dealers closer to our home, but the attention to detail and mai More

by starshec
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ian Nylander, Janet Cousins, Ian Nylander
May 02, 2011 -

Russell & Smith Honda responded

Starschec, Congratulations on your new purchase! Thank you very much for taking the time to share your experience about Russell & Smith Honda. We are excited to hear that Ian Nylander, Janet Cousins and the rest of the Russell & Smith Honda team could excel in the customer service department and leave you with a memorable experience. We hope to continue to serve you in the future and please do not hesitate to contact us with any questions or concerns. Also, be sure to visit our Facebook and Twitter pages in order to see our most recent news and special offers exclusively for our fans/followers! Facebook: http://on.fb.me/h4h6kQ Twitter: http://bit.ly/i8LEhN Regards, Katie Smith - Internet Manager ksmith@russellsmith.com

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