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Russell & Smith Honda

Houston, TX

4.8
2,802 Reviews
Russell & Smith Honda’s helpful team of knowledgeable salespeople and their skilled Honda service staff consistently go the extra mile for Greater Houston Honda owners speaking over 15 languages, continuously seeking automotive excellence and up holding their values to their customers!
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2900 South Loop W

Houston, TX

77054

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Showing 2,802 reviews

April 26, 2011

Like many middle-aged Americans, I've been buying cards for a long time and I've never had a more satisfying and enjoyable experience than working with Tom Melanson. He was courteous, friendly, and relaxe More

by soonerson
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Two
Apr 26, 2011 -

Russell & Smith Honda responded

Thank you for this fantastic review! Customer service is our number one priority and we hare happy to hear that you saw this value! Tom was ecstatic about this review and we hope if you have any questions you wont hesitate to let us know. For future saving and updates follow us on Facebook/Twitter! http://on.fb.me/h4h6kQ - Facebook http://bit.ly/i8LEhN - Twitter Regards, Katie Smith - Internet Manager ksmith@russellsmith.com

April 24, 2011

This is my mother's second Honda Accord she has purchased from Russell & Smith Honda. The staff was very nice, polite, and helpful. The staff my mother work with was Fleet Manager: (Ian Nylander) Finance M More

by beatricecarr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ian Nylander, Ami Tran and Alfredo Vaga, Ian Nylander
Apr 25, 2011 -

Russell & Smith Honda responded

We would like to thank you for taking the time to let us know about your experience! Buying a new car is exciting and we would like to thank you for letting us be apart of that. If you have any questions or should need anything please be sure to let us know! Just so you know we offer exclusive offers on Facebook/Twitter so be sure to join us! http://on.fb.me/h4h6kQ - Facebook http://bit.ly/i8LEhN - Twitter Regards, Katie Smith - Internet Manager ksmith@russellsmith.com

April 21, 2011

I was very impressed by the moment I arrived at Russell and Smith Honda Dealer. At all times, I felt extremely welcomed by the people who worked there. Mr. Ray Huddleston, who was my salesman was a very pr More

by tylinhh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Huddleston
Apr 21, 2011 -

Russell & Smith Honda responded

We are so happy to hear about your experience and thrilled we could be apart if it! 100% Customer satisfaction is what we are about and we love to hear that we have done just that! We look forward to seeing you again in the future, welcome to the Russell & Smith Honda Family! Just so you know we offer exclusive offers on Facebook/Twitter so be sure to join us! http://on.fb.me/h4h6kQ - Facebook http://bit.ly/i8LEhN - Twitter Regards, Katie Smith - Internet Manager ksmith@russellsmith.com

April 21, 2011

I came in tro the dealer ship to see Simon Saba it was a great expirience to purchres 2011 honda piplot everything . it was satch easy transaction no pruture great pricing i would recomand this dealer sh More

by abdochalhoub
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
SIMON SABA
Apr 21, 2011 -

Russell & Smith Honda responded

Congratulations on your new Pilot! Simon was thrilled to see this review and so happy to be of help. We are grateful for the recommendations and we hope if you need anything in the future you will be sure to let us know! Just so you know we offer exclusive offers on Facebook/Twitter so be sure to join us! http://on.fb.me/h4h6kQ - Facebook http://bit.ly/i8LEhN - Twitter Regards, Katie Smith - Internet Manager ksmith@russellsmith.com

April 20, 2011

Wonderful experience! I received a quote over the internet, negotiated a price via email, and was actually given the exact same price when we arrived at the dealership. No tricks, no hidden dealershi More

by aschaller
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Huddleston
Apr 21, 2011 -

Russell & Smith Honda responded

Thank you for this fantastic review! Customer service is our number one priority and we hare happy to hear that you perceived this value! Our team was ecstatic about this review and we hope if you have any questions you wont hesitate to let us know. For future saving and updates follow us on Facebook/Twitter! http://on.fb.me/h4h6kQ - Facebook http://bit.ly/i8LEhN - Twitter Regards, Katie Smith - Internet Manager ksmith@russellsmith.com

April 20, 2011

When we purchased Hondas before, it took hours with the When we purchased Hondas before, it took hours with the back and forth with the salesman going to the sales manager to get it approved. I compared More

by charhines
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Huddleston
Apr 20, 2011 -

Russell & Smith Honda responded

Congratulations on your new Odyssey! Ray is thrilled knowing he could be there to help. We are so happy that you chose us and all look forward to seeing you and your family again in the future! For Service Specials and new Updates Follow us on Facebook/Twitter! http://on.fb.me/h4h6kQ - Facebook http://bit.ly/i8LEhN - Twitter Regards, Katie Smith - Internet Manager ksmith@russellsmith.com

April 20, 2011

I was looking for a used 2005 Honda CRV SE gold. I found the car on AutoTrader and Fred Leber was quick to answer my emails and phone calls with the best price. When we arrived, after a 3 hour drive, we we More

by deannamar
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fred Leber
Apr 20, 2011 -

Russell & Smith Honda responded

We would like to thank you for taking the time to let us know about your experience! Buying a new car is exciting and we would like to thank you for letting us be apart of your experience. If you have any questions or should need anything please be sure to let us know! Just so you know we offer exclusive offers on Facebook/Twitter so be sure to join us! http://on.fb.me/h4h6kQ - Facebook http://bit.ly/i8LEhN - Twitter Regards, Katie Smith - Internet Manager ksmith@russellsmith.com

Apr 20, 2011 -

Russell & Smith Honda responded

We would like to thank you for taking the time to let us know about your experience! Buying a new car is exciting and we would like to thank you for letting us be apart of your experience. If you have any questions or should need anything please be sure to let us know! Just so you know we offer exclusive offers on Facebook/Twitter so be sure to join us! http://on.fb.me/h4h6kQ - Facebook http://bit.ly/i8LEhN - Twitter Regards, Katie Smith - Internet Manager ksmith@russellsmith.com

April 19, 2011

I want to give great appreciation to Hussein the salesman that was genuine and provided assistance in a warm and appreciated way; start to finish. Andy in finance was superb as well. Andy took what I had t More

by jhoustonbrock
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hussein-Salesman & Andy-Finance
Apr 19, 2011 -

Russell & Smith Honda responded

Jessie, On behalf of Russell & Smith Honda we would like to thank you for your kind words. Our team was so happy they could be of help and ecstatic to see this review! We would like to thank you for your recommendations, and we look forward to working with you again in the future. Just so you know you can receive future updates and savings just by joining us on Facebook/Twitter! http://on.fb.me/h4h6kQ - Facebook http://bit.ly/i8LEhN - Twitter Regards, Katie Smith - Internet Manager ksmith@russellsmith.com

April 19, 2011

Tan Nguyen represented himself and Russell Smith Honda in a VERY courteous and profesional manner. I really liked Mr Nguyen in the Finance Office as well. I visited the dealership with my son Daniel Wilso More

by tcwilson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tan Nguyen
Apr 19, 2011 -

Russell & Smith Honda responded

Tom, Thank you for taking the time to let us know about yours and your sons experience. Tan was happy he could be of help and is very excited to have been mentioned in your review! If you or your son have any questions or need anything in the future please don't hesitate to let us know! For Service Specials and new Updates Follow us on Facebook/Twitter! http://on.fb.me/h4h6kQ - Facebook http://bit.ly/i8LEhN - Twitter Regards, Katie Smith - Internet Manager ksmith@russellsmith.com

April 18, 2011

these folks made buying a new car a pleasant experience. They were recommended to me by Jerry Reynolds and the Car Pro Show. I purchased a Honda Civic EX and got it for what I thought was an excellent pric More

by besto5050
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Huddleston, Andy Nguyen and Ami Tran
Apr 19, 2011 -

Russell & Smith Honda responded

We are so happy to hear about your experience! Thank you for taking the time to share and please be sure to let us know what we can do in the future. Ray was happy to be apart of your car buying experience and we looking forward to having you back in the future! For Service Specials and new Updates Follow us on Facebook/Twitter! http://on.fb.me/h4h6kQ - Facebook http://bit.ly/i8LEhN - Twitter Regards, Katie Smith - Internet Manager ksmith@russellsmith.com

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