Russell & Smith Honda

This dealership and salesman, Ian Nylander, made my car buying experience stress free. This is my fourth Honda. The last 3 Hondas I have purchased from Goodson Auto Group and I am so happy to have made t buying experience stress free. This is my fourth Honda. The last 3 Hondas I have purchased from Goodson Auto Group and I am so happy to have made the change in dealerships. I was listened to from the very beginning of entering the door. No unwanted accessories or warranties were "pushed onto" my bottom line. I am thrilled with my purchase experience. More

Excellent experienc! They made the car-buying process easy. I couldn't believe that Fred took his time to pick me up from my home, so I could take delivery of my new car! Of the responses that I got wh easy. I couldn't believe that Fred took his time to pick me up from my home, so I could take delivery of my new car! Of the responses that I got when I asked for a request for quote on several websites, Fred left the most professional voicemail message & his emailed quote had the most detailed pricing. Ami Tran was also a pleasure to deal with. More

I was so moved with how caring and great people at this dealership were. I did everything over the phone initially until i got there to pick up the car and my sales guy Dung was just amazing with everythin dealership were. I did everything over the phone initially until i got there to pick up the car and my sales guy Dung was just amazing with everything and so informative. He gave me a direct price quote with no b.s right away and held the car for me until I got there. The car was a great deal and Roberto in financing got me down to my dream monthly payment which I thought would be impossible. They really care about their customers and getting them a good deal unlike a lot of other dealerships out there. I am telling everyone about Russell and Smith Honda and I will definitely be buying every one of my cars there from now on. Thank you guys SO much!! More

Super experience at Russell & Smith Honda. They sold me a quality car, and I have found everything that they said to be true. Russell & Smith worked hard for my business, going out of their way to accomod a quality car, and I have found everything that they said to be true. Russell & Smith worked hard for my business, going out of their way to accomodate me and freely negotiated pricing in a non-pressure environment. I highly recommend this dealer as an honest broker. Salesman Tan Ngyuen is very personable and a great asset to the dealership. More

Justin was real relaxed and friendly and helpful. Roberto in financing was very patient and informative. Good experience. Justin took me for a test drive to rest out the car for a good bit and made me feel c in financing was very patient and informative. Good experience. Justin took me for a test drive to rest out the car for a good bit and made me feel comfortable with the car before I bought it. More

Great experience! Would highly recommend this dealership to a friend. We were given very fair pricing on our purchase as well as our trade-in. The staff took time to answer any and all questions we had. W to a friend. We were given very fair pricing on our purchase as well as our trade-in. The staff took time to answer any and all questions we had. We visited other Honda dealerships in Houston and found Russell and Smith to have the friendliest staff as well as best deals. More

THIS DEALERSHIP GOES ABOVE AND BEYOND!!!! MY FAMILY HAS BOUGHT SEVERAL CARS FROM THEM, AND THEY ALWAYS TREAT LIKE ROYALTY. DINO, JACK, AND JANET ARE OUTSTANDING FROM THE MINUTE WE WALKED IN THE DOOR, THEY BOUGHT SEVERAL CARS FROM THEM, AND THEY ALWAYS TREAT LIKE ROYALTY. DINO, JACK, AND JANET ARE OUTSTANDING FROM THE MINUTE WE WALKED IN THE DOOR, THEY GREETED US HAD THE CAR READY, AND MADE IT SEEM AS IF WE WERE THE ONLY ONES IN THE DEALERSHIP. WE TRIED SHOPPING OTHER COMPETITORS LIKE GILLMAN AND MCDAVID, BUT THEY LIE ABOUT THEIR PRICES BY ADDING ACCESORIES AND DEALER FEES. RUSSELL AND SMITH GAVE US A PRICE AND IT WAS THE SAME PRICE...NO GIMMICKS NO FEES. WE ARE LOYAL CUSTOMERS FOREVER AND ALWAYS.... More

The 2 individuals listed above are OUTSTANDING!!! I The 2 individuals listed above are OUTSTANDING!!! I met Memo Torres exactly 1 wk prior to buying my car. I was looking for a civic/ called him agai The 2 individuals listed above are OUTSTANDING!!! I met Memo Torres exactly 1 wk prior to buying my car. I was looking for a civic/ called him again when i saw the recent promotion, he remembered who i was and what i was looking for. I went 1 time for paperwork and the next visit was to pick up my new car. He is an outstanding, straightforward, and caring Sales Associate. I did not meet his manager, and wish i had. Between the two, We had absolutely no problems w any financial issues and putting the deal together.He frequently kept me updated on approval status throughout the day. What i was quoted over the phone was exactly what it was when it came time to sign paperwork. Memo was outstanding in having the car i wanted with the exact options and color i wanted as well. At time of delivery, he sat with me in my car and explained every single function of every single item inside and out, and it did not matter how long it took or how many questions i had. I have never had a sales associate do that on any car ive purchased and also reassured me he would be there for me if i had any questions or concerns after driving out. Our next encounter was w Ami Tran the finacial manager. She is the most sweetest and caring individual we have ever met in the Finance Dept. She has the best personality professionalism, and caring demeanor in dealing with this end of the purchase. She is extremely knowledgeable and organized in her line of work. We had everything signed in less than 20 minutes!!!!. She had also arranged a followup service to add a feature to the car, and had a loaner already reserved within that amount of time as well. I have never had such a pleasurable car purchasing experience in my whole life. The Russell and Smith atmosphere is so pleasant when you first walk in the door, Every individual there greeted us and asked if we needed help. When the managers behind the glass saw us come thru door, they knew who were and who our salesperson were. This dealership deserves more than a 5!! and i will never be able to say enough about them. Everyone needs to be commended on an outstanding dealership they have. More

TJ was the salesman he was very nice, Patient and very knowlegable about all the cars he made me very comfortable, the manager simon Saba was very helpfull closing the deal and really worked hard to get m knowlegable about all the cars he made me very comfortable, the manager simon Saba was very helpfull closing the deal and really worked hard to get me what I can afford and be very happy with my puchase, really went out of his way to make it happen, its very rare to see managers work this hard to please a customer I am very impressed and happy, anf Robert in the finance office was extremely nice, patient and worked with me to get me the best plan, I want to thank everyone of them for the excellent guest service that I recieved today and I would recommend it to my friends. thank you. More

Ali was very helpful and straightforward. Answered all of my questions & gave all the information I needed without any games. Very honest & straightforward. Worked with nearly every dealer in the area b of my questions & gave all the information I needed without any games. Very honest & straightforward. Worked with nearly every dealer in the area before buying from him & feel very good about the purchase. More