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Russell & Smith Honda
Houston, TX
2,731 Reviews
Russell & Smith Honda’s helpful team of knowledgeable salespeople and their skilled Honda service staff consistently go the extra mile for Greater Houston Honda owners speaking over 15 languages, continuously seeking automotive excellence and up holding their values to their customers!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
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Showing 2,731 reviews
November 21, 2010
Memo was an excellent salesperson, he answered all our of questions thoroughly and avoided all the typical salesman pitch talk. We were able to tell him what we wanted and the price range we could afford and questions thoroughly and avoided all the typical salesman pitch talk. We were able to tell him what we wanted and the price range we could afford and Russell and Smith Honda were able to meet our requirements. We ended up with a great vehicle at a great price and had excellent customer service along the way! This was such a relief after all the hassle we went through at other Honda dealerships in Houston. If you are buying a Honda, you have to buy from Russell and Smith Honda and ask for Memo! More
by hondapilot10
Employees Worked With
Memo
November 21, 2010
We had a pleasant experience getting our 2011 Accord SE at Russell&Smith Honda. Justin Morris did an excellent job in helping us to select the car of our choice. He was thorough. After the sale, he took at Russell&Smith Honda. Justin Morris did an excellent job in helping us to select the car of our choice. He was thorough. After the sale, he took his time showing us every thing that we needed to know about our new car. Roberto, the financial manager, also did a wonderful job in helping us with the paper works. Justin and Roberto were both courteous, yet not persuasive. All of the available options were introduced to us, but we were comfortable making our own decisions. Justin Morris at Russell Smith Honda is highly recommended. More
by thuythang
Employees Worked With
Justin Morris
November 18, 2010
Once again I had a prefect experience at Russell & Smith Honda. Santos helped me find and buy my first car and when it came time to purchase a second one, he once again proved himself by finding me the pref Honda. Santos helped me find and buy my first car and when it came time to purchase a second one, he once again proved himself by finding me the prefect car and at a great price. I will always recommend Russell & Smith Honda to anybody who is looking for a car. More
by Perseph338
Employees Worked With
Santos Cabrera Lazo, Roberto Montemayor
November 16, 2010
Russell & Smith Honda is a first-class dealership. They display integrity and professionalism. Our family members have bought several cars from this dealership. We also take our cars there for service. We display integrity and professionalism. Our family members have bought several cars from this dealership. We also take our cars there for service. We highly recommend this dealership. The customer service is something that is not often seen in the marketplace. More
by fmbologna
Employees Worked With
Patrick Williams, Ian Nylander,
November 14, 2010
My experience at Russell & Smith Honda was very pleasant I felt very comfortable with the sales manager Ray Huddleston he has an excellent customer service. Definitely I would recommend the dealer to anyone I felt very comfortable with the sales manager Ray Huddleston he has an excellent customer service. Definitely I would recommend the dealer to anyone who needs to by a car. In addition, the prices of the cars are Okay... More
by roxanapalacios
Employees Worked With
Ray Huddleston
November 10, 2010
An excellent all around car buying experience! Tan made sure we knew everything about our new car before we drove it away and was always very polite and professional. Roberto was also very polite and profe sure we knew everything about our new car before we drove it away and was always very polite and professional. Roberto was also very polite and professional and neither one ever pressured us about anything, but always tried to be very helpful and make the car buying process as efficient and enjoyable as possible. More
by jpohare
Employees Worked With
Tan Nguyen and Roberto Montemayor
November 08, 2010
When I walked into the showroom, the atmosphere was clean and professional, unlike another Honda dealership that I had been into. Stephen Rodriguez compared the new and used options and pricing with me. He g and professional, unlike another Honda dealership that I had been into. Stephen Rodriguez compared the new and used options and pricing with me. He gave me a competitive trade-in for my vehicle. Jon Moore completed the sales paperwork with me, and was super nice and great at explaining the info that I needed to fill out. Roberto Montemayor did the financing paperwork with me. He was informative and funny at the same time, which helped make the closing process easier. I would definitely recommend this dealership to others! More
by anguyen
Employees Worked With
Stephen Rodriguez, Jon Moore, Roberto Montemayor
November 03, 2010
I have been very pleased with the service I've gotten from Balil and Roberto. My only comment would be that I had to get $1000 of new tires two weeks after getting the Lexus, and some monetary assistanc from Balil and Roberto. My only comment would be that I had to get $1000 of new tires two weeks after getting the Lexus, and some monetary assistance would have been great. We mentioned a rumble when we test drove the car and it seems it was the tires. The dealership could have likely gotten a much better price on the tires if they had gotten involved. I would still definantly recommend this dealership, they have been quite accommodating, responsive, and a pleasure to work with. Balil is great. More
by amy lassiter
Employees Worked With
Balil and Roberto
October 30, 2010
This dealership excels in customer orientated attitude. They listen to what you want, responds with the answers, and do not try to push or bow beat you into something that is not wanted just to satisfy the They listen to what you want, responds with the answers, and do not try to push or bow beat you into something that is not wanted just to satisfy their own interest. Fred Leber was very professional through out the sales cycle and was very attentive to the details at closing. I will be recommending Russell & Smith and Fred Leber to my friends in the future. More
by bgcoats
Employees Worked With
Fred Leber
October 28, 2010
My teenage daughter showed up at the dealer and Ray meet her with a big small( according to her)we were not with her.He treated her with the utmost respect.She called her dad and I at home while she is maki her with a big small( according to her)we were not with her.He treated her with the utmost respect.She called her dad and I at home while she is making a deal with Ray and our first thought was "our poor child this salesman is going to eat her alive".After doing our research with other dealerships we found that this price was the best.We left the car to have a lo-jack installed.We returned the next day and it took less than 5 min.to drive off with the car.It was truly great working with Ray.Ray thanks for taking our little girl seriously! More
by maryauzenne57
Employees Worked With
Ray Huddleston
