Russell & Smith Honda

Great experience. I went to another dealer and was not happy with the price. I received a price from Russell and Smith and I wanted another price and within 15 minutes of starting the deal it was done. happy with the price. I received a price from Russell and Smith and I wanted another price and within 15 minutes of starting the deal it was done. I went in with the title and was ready to buy the car and they made it easy, maybe that is why I have bought at least 10 Honda's from this dealership over the years! More

They are very transparent in every step of the process. No secret, No lies, No surprise. What you see/hear is what you will pay for. We have a very bad credit. Two foreclosures and bankruptcy 2 years ago.. No secret, No lies, No surprise. What you see/hear is what you will pay for. We have a very bad credit. Two foreclosures and bankruptcy 2 years ago... guess what? they made it happen! we got the best interest rate, of course it is not as good as people who have excellent credit, but when we ask our friends who has bought car from them a month ago, it was just 2.5% difference. Well, in our case... that is good enough for us! Not like the other that i know, that they were given between 18% to 25%. geeezzz... thats too much for them. I recommend this dealer to anyone who has the same situation like us.. try them! they are willing to work with you. More

Thanks to the most awesome sales person, Ian,I received the best deal possible and went to several other places before landing at Russell and Smith. Ian worked with my budget and needs and I ended with mu the best deal possible and went to several other places before landing at Russell and Smith. Ian worked with my budget and needs and I ended with much more of the extras than I ever hoped for at a low rate. Danny took me to drive and explained every detail of the car inside and out even in the pouring rain... they were patient and so courteous. I had been to several dealerships and they weren't nearly as cooperative or pleasant. Andy finished with the financing and it was a quick and easy visit. I'll be back to buy another car in 3 years. You can't beat their prices and highly recommend before you make a final deal anywhere check Russell and Smith out. Ask for Ian!!!!!! Thanks guys!!!! More

Honda's Pilot was one of the vehicle's we were Honda's Pilot was one of the vehicle's we were concidering. We went to Russell and Smith to do 2 things. First, to test drive a Pilot and second, Honda's Pilot was one of the vehicle's we were concidering. We went to Russell and Smith to do 2 things. First, to test drive a Pilot and second, to get a price. We were able to do that with absolutely no hassle. After we test drove all the other vehicles we were concidering, we decided Honda's Pilot was the best value for the money, but we needed one more price from another Honda dealer. When we tried to compare another deal at another Honda dealer, we found it to be a hassle. When we finally got their final price, we found that we had the best deal allready, from Russell and Smith. Our sales person, Memo, was very efficient and informative. He was able to answer all our questions. He was able to get use our test drive and price without feeling pressured at any point. When we decided to make our purchase, Memo had our Pilot ready and the purchase process was smooth and easy. Shopping around was a waste of time, but it proved Russell and Smith was the best place to make our purchase. More

I recently bought a new Honda Civic EX-L from Russell & Smith Honda. I worked with Mr. Santos Cabrera on two of my visits to this dealership. Each time I visited, I was graciously greeted and treated w Smith Honda. I worked with Mr. Santos Cabrera on two of my visits to this dealership. Each time I visited, I was graciously greeted and treated with tremendous respect. Mr. Cabrera was willing to answer any questions I had and seemed enthusiastic about making a deal. I would highly recommend buying from this dealership and especially from Mr. Cabrera. More

I have just replaced my 2001 Honda Accord with the 2010 model. Over the years I have found the customer service to be exceptional and this time is was first rate as I expected it to be. I found everyone t model. Over the years I have found the customer service to be exceptional and this time is was first rate as I expected it to be. I found everyone to be extremely friendly and helpful. The price was excellent, the financing unbeatable and all in all I am an extremely satisfied customer. I can definitely recommend Russell Smith as the best Honda dealership in Houston. More

These guys were great with me....and they had a fairly unique situation to deal with. Bottom line, they had to coordinate with estate issues as well as fulfilling my personal needs. Throughout, they were unique situation to deal with. Bottom line, they had to coordinate with estate issues as well as fulfilling my personal needs. Throughout, they were smiling and supportive. This is my first Honda Accord; I am optimistic that this experience will be reflected in all future matters. More

I rated Customer Service/Quality of Work/Friendliness a "5" because the sales person (Bilal) who assisted us "went above and beyond" to make sure that we "get to know" the vehicles that we were considering "5" because the sales person (Bilal) who assisted us "went above and beyond" to make sure that we "get to know" the vehicles that we were considering to purchase. ahe was full of information. He wasn't pushy and he was very respectful at all times. We liked his attitude so much that when we finally decided to actually purchase our Pilot, we went to see him first to sort of give him "first dibs", however due to some "inflexibility" with the pricing, we got our vehicle from another dealer that same day. More

On my initial visit to Russell & Smith I was greeted by a salesperson, Bilal Siddiqui. I test drove the two vehicles, asked Bilal to provided prices for both, and I had several follow-up questions over the salesperson, Bilal Siddiqui. I test drove the two vehicles, asked Bilal to provided prices for both, and I had several follow-up questions over the next week. Bilal promptly and professionally provided the prices and responses to my questions. He was very knowledgeable, friendly, and polite both before and after the sale. The financial portion of the was handled by Roberto Montemayor again in a very friendly, polite, and professional manner. I am very satisfied was the service, quality of work, and price I received at Russell & Smith. Needless to say my overall experience was very positive. The next time I'm in the market for a vehicle I'll visit Russell & Smith first. More

Went in and my sales rep was very friendly. Got a great deal and felt that Bilal really tried to get me a great deal. He was very honest about everything. He worked hard for me. One note, I hate car s deal and felt that Bilal really tried to get me a great deal. He was very honest about everything. He worked hard for me. One note, I hate car sales places because I feel that the bargaining is a gimmick to rip people off based upon their negotiation skills. Don't understand why cars can't just have their list price and that's it. Could you imagine a world where everything you purchased you had to waste time negotiating everything? That aside, i did have to negotiate but i just said, give me your best deal and i'll buy. if it doesn't match what i'm looking for, thank you for your time and i'm leaving. they gave me a fair price up front and i negotiated it down a little bit more. Blue booked everything afterwards and saw that i got an exceptional deal, really exceptional. More