Russell & Smith Honda

I live in Richmond, Tx. and find the Honda Civic online...I called the dealership and spoke to Arturo...he agreed to meet with my husband...Arturo is a very good salesman and I would recommend him t online...I called the dealership and spoke to Arturo...he agreed to meet with my husband...Arturo is a very good salesman and I would recommend him to all my friends and family..Janet is a very wonderful person also. She is very patient, easy to talk to, and cares about her customer to the end...I would recommend Russell&Smith to everyone...they have us as a customer for life More

I'm 67, have purchased numerous new vehicles, and I must say that this was without a doubt the most positive car buying experience of my life. No hassel, no haggle, no high pressure. After visiting severa say that this was without a doubt the most positive car buying experience of my life. No hassel, no haggle, no high pressure. After visiting several dealers of various makes and models, both in person and on-line, I contacted Russel & Smith Honda regarding a 2011 Pilot Touring editon via Edmunds.com. Within 24 hours I recieved a reply and quote from Mr. Ray Huddleston. That was the end of my search! The drive-out quote was very fair and reasonable...so much so that the only discussion I ever had regarding the quote was to confirm the accuracy by contacting Mr. Huddleston personally. I visited the dealership and made the purchase, being sold not only on the quote and automobile, but also on Mr. Huddleston's "style"...very honesty and personable! Long story short, I am now driving the new Pilot and could not be happier. Thanks Mr. Ray Huddleston and Russel & Smith Honda! More

They worked hard to get the car I wanted at a reasonable price. Hassle free shopping was very, very much appreciated; as was the opportunity to test drive several different cars. That was very important to price. Hassle free shopping was very, very much appreciated; as was the opportunity to test drive several different cars. That was very important to me. My only complaint is that the day turned chilly and the A/C was a little to robust in the dealership. More

I had a great experinece with my salesman Santos Cabrera, and a good price offer without having to fight. My only criticism is the closing department slid in a 125.00 documentation fee, and an inverntory tax and a good price offer without having to fight. My only criticism is the closing department slid in a 125.00 documentation fee, and an inverntory tax both of which should have been brought up at closing. More

Deborah Wadsworth met us at the door and gave us her full attention. She explained the lease options and the finance options very carefully. She is one of those persons that you find trustworthy. She neve attention. She explained the lease options and the finance options very carefully. She is one of those persons that you find trustworthy. She never played any games with the numbers, the availability of the car we wanted, and before I really intended to, I was completely sold. We had a very different experience back when we wanted to buy a car at R&S Honda during the "Cash for Clunkers" crazyness. I hope everyone is lucky enough to get her if they visit R&S Honda. More

Moise Som II made buying a new vehicle a delight! He was very patient in helping me find the perfect vehicle, because i went back and forth between what i thought i wanted before making a decision. After fi very patient in helping me find the perfect vehicle, because i went back and forth between what i thought i wanted before making a decision. After finding the perfect car, I was then sent to Andy Nguyen to discuss financing. He was very helpful in explaining what I had purchased and smiled the whole time. It was just an AWESOME experience with both gentlemen. Thank you Russell and Smith for being GREAT ! More

We live about 45 miles away from Russell & Smith, and passed three Honda dealers to drive to this dealership. PRICE was the reason. I received the best price possible without any haggling via the Inter passed three Honda dealers to drive to this dealership. PRICE was the reason. I received the best price possible without any haggling via the Internet Sales Department. Speak with Ray Huddleston. He will email you with the dealer's best price UP-FRONT. You will know your "drive-out" price before setting foot in the showroom. I can tell you I got the run-around from three other Honda dealers on model, trim-line and options. If you want the best deal -- contact this dealer. I saved at least $450 over others "best price!" Once I saw Ray's best price, my wife gave him our credit card number to hold the vehicle in the color we wanted. By the time we got to the dealer, we were in-and-out in about 90 minutes -- that's after a test drive, review of all the vehicle's features/options, and 15 minutes or less of paperwork. Honestly, I can't see us driving back to this dealer for servicing, since there are other Honda dealers closer to us, but for new sales this is it! More

Great experience! We live 45 miles away, and drove past three other Honda dealers to purchase our new car. Did it all via the Internet. Ray Huddleston will take care of you. Absolutely the best price in three other Honda dealers to purchase our new car. Did it all via the Internet. Ray Huddleston will take care of you. Absolutely the best price in Houston and all prices by model and trim-line are stated upfront. In fact, I asked for the complete drive-out price and received that too. No surprises at all. Ray couldn't have better. He was very responsive, thorough and reviewed everything with us on-line and with a follow-up call. We arranged for a pick-up time. When we arrived, the car was ready - polished and gassed-up. After about short test drive and some abbreviated paperwork we were out in about 60 minutes! That's how you buy a car! Get your price up-front and ask for Ray; he will take great care of you. We have purchased about 12-15 new cars over the years, and this was by far the easiest process. More

I saw the car I wanted on the internet, so I sent an I saw the car I wanted on the internet, so I sent an e-mail that evening to the listed sales person, Tom, asking for more details (trim level & price I saw the car I wanted on the internet, so I sent an e-mail that evening to the listed sales person, Tom, asking for more details (trim level & price, I believe). I received an answer the very next morning. the speed of response was impressive. I flip-flopped a little. He followed up with me, & i never felt any pressure or impatience. when i finally met him, he was extremely personable & knowledgable. My father & I had a good time talking with him. I went through the financing with Ami. she was super nice & helpful. she walked me through the entire process, coming up with solutions & diferent options that would suit my situation. She knew everything, was amazingly efficient( she was writing UPSIDE DOWN, for us, faster than I can write normally. & the speed with which she opened the file drawers and plucked out the necessary forms bordered on supernatural.), and that was incredibly reassuring. i came in at 4-ish on a saturday evening and left with a car at 9:45, & everything taken care of. It was saturday night and they stayed without a hint of complaint about the late hour. No pressure, good price, (GREAT location for me.) nice, smart people. I felt really taken care of. ( my mom bought her honda accord at russell & smith, 31 years ago.) More

This was the most pleasant buying experience ever! Ray was quick and detailed when responding to my questions, with an extremely fair price. I began correspondence with him on a Monday and the car purchas was quick and detailed when responding to my questions, with an extremely fair price. I began correspondence with him on a Monday and the car purchase was complete on Wednesday. There were no hidden fees and everything was exactly as he promised in the email correspondence. In person, Ray was just as helpful, considerate, and friendly. He is a very knowledgeable trustworthy, respectable salesperson. I would recommend him to all my friends! Trust me, you won't be disappointed. :) More