Russell & Smith Honda

Everyone I worked with acted as though I was the only customer they had. All questions were answered with assurance and very professionally. The salesman, Luis, was very knowledgeable and patient. Ami customer they had. All questions were answered with assurance and very professionally. The salesman, Luis, was very knowledgeable and patient. Ami, my finance manager and Andy, another finance manager who helped me when I was there to pick up the car, were both very patient and wanted to make sure I knew all the things I should know. Jack Carney, the sales manager greeted me warmly and made me feel that I'd come to the right dealership. When I expressed doubts about leaving the service writer who had spoiled me at a Mercury dealership, he made sure I would meet a new one at that dealership who would take very good care of me. That was how I met Brandon Forester. He also assured me of the good service I could expect and explained how my car had a device that would let me know when there was anything that needed service. One thing that impressed me was that I had been referred to an evening shift salesperson by a friend of mine who had just bought from Russell and Smith Honda. I do not care to car shop in the evenings, so the sales manager assured me that my sales person and the one I was referred to would both be compensated as well as the customer that sent me. That was a fair way to do business. More

This was my first experience in a new car dealership so of course I was expecting the worst. But thanks to Ray and Shah this entire experience by far exceded my expectations. I went in expecting to settle of course I was expecting the worst. But thanks to Ray and Shah this entire experience by far exceded my expectations. I went in expecting to settle for a used car and came out with a brand new one! I would recommend Russell and Smith to anyone and will continue to be a customer. More

I am a repeat customer of Russel & Smith Honda and pledge my owner loyalty to this company. These individuals I have listed above treat me like family. I didn't have one need go unmet and not one question go my owner loyalty to this company. These individuals I have listed above treat me like family. I didn't have one need go unmet and not one question go unanswered. They are always patient with me and treat me with the utmost respect. It is this type of service that only the strong surviving companies are built on. "Good" customer service is extremely hard to come by and "EXCELLENT" customer service is almost non-existant! This is why I value the Russell & Smith Honda Dealership because they are the true masters at what they do and set the standards for service so far above the rest, why would/should anyone settle for less! More

Fantastic experience! Janet has been selling my parents their cars for many many years and this is my second time coming to this dealer with her. Ali was very helpful and informative and really made pickin their cars for many many years and this is my second time coming to this dealer with her. Ali was very helpful and informative and really made picking out our car easy and painless to do. Andy explained all the paperwork in a way that anyone could easily understand. When i plan to buy another car i will definitely come back here :) More

As I began my search for a new vehicle I immediately thought of Russell & Smith Honda I'd purchased a vehicle from them previously and my experience was completely satisfying. I inquired about my purcha thought of Russell & Smith Honda I'd purchased a vehicle from them previously and my experience was completely satisfying. I inquired about my purchase via the interent sales department at which time I was promptly contacted by Ray Huddleston in order to answer my questions and to explain the process. Throughout this experience I've dealt with as courteous and professional a staff anyone could imagine. From Janet, Ami and even the young gentleman that introduced me to all the features on my new Accord, it was a pleasant purchase experience that I would eagerly refer my family and friends! THANK YOU TO YOUR ENTIRE TEAM!! J. Malone More

This was the most pleasant and informitive experience I have ever had buying a car.. I had to return the next day for a minor adjustment for my tinting, and I went to parts and had fun visiting the gift have ever had buying a car.. I had to return the next day for a minor adjustment for my tinting, and I went to parts and had fun visiting the gift shop. I bought a cool ceramic coffee mug. I would highly recommend the three employees who helped me thru this process. Usually buy a vehicle is an unpleasant experience, but they made it great. More

Dealing with Ray Huddleston was a pleasure. I had researched exactly what I wanted in advance and wanted to deal exclusively by e-mail until a price had been agreed. I also wanted very detailed pric researched exactly what I wanted in advance and wanted to deal exclusively by e-mail until a price had been agreed. I also wanted very detailed pricing information in advance. Ray respected my preference and was happy to provide this information without any game-playing or double-dealing which I experienced at another Honda dealership. I was also working under a very tight time deadline and Ray made a special effort to ensure my dealer options were properly installed in time to meet my schedule. I recommend Ray very highly. More

Best buying experience in 40 years that I have had. Did what they promised on the times that they promised. Great price, but great service and value to me as customer. Made good suggestions as to adders what they promised on the times that they promised. Great price, but great service and value to me as customer. Made good suggestions as to adders to the vehicle. I would definitely recommend them to anyone interested in buying a new Honda. More

Exceptional Customer Service was provided when purchasing two new cars from the dealership in late December of 2009. Truly a memorable experience. I will highly recommned this dealership to my friends and fa two new cars from the dealership in late December of 2009. Truly a memorable experience. I will highly recommned this dealership to my friends and family and will stongly consider again purchasing my cars from them. More

From the time I walked in to the dealership until I drove out with my new car the experience was totally AWESOME. The Salesman was GREAT, he inquired about what I wanted in a vehicle and they pricing I want out with my new car the experience was totally AWESOME. The Salesman was GREAT, he inquired about what I wanted in a vehicle and they pricing I wanted to consider. The Salesman delivered according to my desires. The Finace TEAM was GREAT! Ms. Janet truly worked the numbers to benefit me as the customer. She even worked it out BETTER than I expected. Anthony made the entire process of siging all those papers (LOL) enjoyable and made sure I understood everything before I signed. It was such a GREAT experience I purchased two cars within 10 days. More