Russell & Smith Honda

I went into this dealership with an open mind and came out satisfied beyond my expectations. My sales representative Ronald Reeves went above and beyond the call of duty by finding me a perfect car that out satisfied beyond my expectations. My sales representative Ronald Reeves went above and beyond the call of duty by finding me a perfect car that met my specifications. He even surpassed my expectations by getting me a 6 CD changer, DVD player with remote, and 3 months free XM satellite radio! He asked all the right questions, was kind, energetic and made the deal happen for me. I appreciated his patience and positive efforts in getting me the most money for my trade-in. Dino was also instrumental in this and working out the differences so that we came out with an awesome deal. I have to admit that I'm a value shopper and I feel like I got the best value at Russel & Smith. I went to at least 5 other dealerships in search of my new car and none of them treated me as friendly and graciously, or worked as hard for me as Ronald and his team at Russel & Smith. I received the best service from the Russel & Smith team from my great salesman Ronald to getting a low interest rate with Janet and Shah in finance. More

This was by far the most pleasant car-buying experience that I have had in years. Mr. Arturo Perez, our sales consultant, was very professional. Yet, very personable when it came to finding out what we wan that I have had in years. Mr. Arturo Perez, our sales consultant, was very professional. Yet, very personable when it came to finding out what we wanted in a car and what we could afford. We recommend this dealership because they have a great selection of Honda brand vehicles and they employ such a great staff of sales consultants like Arturo. More

Wow what a great experience I had. Jack and Jack were outstanding! I never thought I get service like this. The price was great, service was excellent, the car is wonderful. I have always driven Merce outstanding! I never thought I get service like this. The price was great, service was excellent, the car is wonderful. I have always driven Mercedes, BMW, and Cadillacs, but my new Honda is way up there with them. If you are considering buying a new car, don't waste your time; go see Jack Varcados and Jack Carney and you will be treated like family. Thanks Russell and Smith for being above all the rest. More

Janet Cousins was fantastic, she made my buying experience wonderful! I was in the market to purchase a Honda, Janet Cousins was recommended by a friend of the family. Not only did she get me a d experience wonderful! I was in the market to purchase a Honda, Janet Cousins was recommended by a friend of the family. Not only did she get me a decent interest rate, she stayed until the deal was closed, and she was going on vacation the next day...dedication! More

From the initial contact to closing the sale, this was a very pleasant car-buying experience. No games played like some of the other dealers. My wife commented on just how smooth it was -- less than two h very pleasant car-buying experience. No games played like some of the other dealers. My wife commented on just how smooth it was -- less than two hours to complete the transaction and had plenty of time to get to our dinner plans. I highly recommend Tom and his internet pricing. More

I had a wonderful experience at Russell and Smith Honda. I went to purchase a used car and left with a new car. I think Peter is a wonderful salesman and he knows his job very well. I really appreciate him I went to purchase a used car and left with a new car. I think Peter is a wonderful salesman and he knows his job very well. I really appreciate him for making my purchase a very good experience. Keep up the good work Peter!!!!!! More

Took vehicle in for installation of factory towing package costing in excess of $1000. Expensive--parts and labor double what buying parts from another dealer over the Internet would have cost. Rece package costing in excess of $1000. Expensive--parts and labor double what buying parts from another dealer over the Internet would have cost. Received a call from service advisor two days later admitting that they failed to install one of the required parts even though they charged me hundreds of dollars for the part and its installation labor. The only explanantion offered was that their "guy" did not keep track of how many boxes of parts he was supposed to install. Now I am required to return for a second visit so they can install what they have already charged me for. No offer of compensation for my inconvenience, but at least they discovered the mistake before I did and did call. ON EDIT: Service Manager called in direct response to above review. Offered to refund the cost of the missing part and install it for free, and gave a free loaner car while the service was performed. Can't really ask for more than that, except perhaps that the error hadn't occurred in the first place, and that I didn't have to write a bad review first to get that response. SECOND EDIT: Well, it's been two weeks since we took the vehicle back for the installation of the missing part and STILL haven't been refunded the cost as promised. Have called several times, but STILL waiting. THIRD EDIT: Received phone call from the Internet sales manager in response to above edit. Finally received the promised refund the next day. More

This is my 3rd Honda and I will have to say this was the best car shopping experience I ever had. Not only was it memorable, but it was also pleasant. Usually car shopping and pleasant don't go together. best car shopping experience I ever had. Not only was it memorable, but it was also pleasant. Usually car shopping and pleasant don't go together. My husband and I were looking at buying a Honda Odyssey. We did all of our homework on line to find out what we wanted. Our first stop was at Gillman, I spent over 2 hours there and will never go back - the worst car buying experience I ever had. The last offer they made me, I looked at it in disgust and left. As soon as I walked into Russell and Smith, I was greeted and was shown the way to Nang's office who we had an appointment with(referral from a friend). We told Nang what we wanted and automatically, he was on the ball. He got the keys to several Honda Odysseys and we went out back to take a look at them. In less than 30 seconds, we were already in the van test driving it. After that, we sat down to discuss price. It only took Nang one offer and we accepted it. Not only was the price reasonable - it was better than what Gillman offered us. After all the paperwork, I walked out of the dealership with a new car in less than 2 hours - just in time for a celebration lunch. I would not hesitate to recommend Nang to friends, family or co-workers. Next time I buy a Honda, Nang is my MAN! More

We bought a CRV via the internet sales department with Jim. He followed up very quickly, gave a good price, and got us the car we wanted. I checked with over 6 dealers and this was the best price and the Jim. He followed up very quickly, gave a good price, and got us the car we wanted. I checked with over 6 dealers and this was the best price and the experience was without pressure and no overpriced add-ons. Highly recommend. Only thing is beware the overpriced honda-care package. More

I initially got a price quote over the Internet and Ray Huddleston was the salesman that responded. My experience was very positive and I would definitely recommend the dealership to others. Ray was frie Huddleston was the salesman that responded. My experience was very positive and I would definitely recommend the dealership to others. Ray was friendly, patient and more than happy to answer any questions that I had. Based on other prices that I was quoted from dealerships, Russell & Smith was very upfront on giving me a really good price. They give car salesmen a GOOD reputation--they were honest with me. Russell & Smith was able to get me through all of the paperwork and financial payment aspects quickly and professionally. I have had my Honda Accord LX for several days now; I'm happy with my purchase and believe I got a great deal. I would gladly do business with Russell & Smith in the future. More