Russell & Smith Honda

2nd time at this dealership, very happy about everything, would recommend Russell smith to all my friends. it was a great experience. the whole staff is friendly. and mr Tan Nguyen was friendly and very help would recommend Russell smith to all my friends. it was a great experience. the whole staff is friendly. and mr Tan Nguyen was friendly and very helpful. a great experience. no pressure specially from the lady of finance dept. My kid love the new honda civic. and the whole family think it's great. More

My purchase of a 2011 Honda Civic went extremely fast. Tues I submitted online preapproval credit and selected a car via internet (not the car I ended up purchasing). Response from internet salesperson D. Tues I submitted online preapproval credit and selected a car via internet (not the car I ended up purchasing). Response from internet salesperson D. Le was fast along with the financial services contact Andy. Fri I walked into the dealership shortly 11am & by 1:10pm I was leaving in my new Civic. Everyone was extremely friendly. Thank you Jack, Andy, D. Le and mostly to Steve Evitts, (Russell & Smith's former Parts Mgr) for referring me to this dealership. All aforementioned plus Honda's reliable record is key to this dealerships successful record sales, service & customer satisfaction. More

I have purchased autos from Russell Smith Ford in the past and assumed that their Honda dealership would be just as good. I was not disappointed. When I arrived, a first-day saleman greeted us who didn' past and assumed that their Honda dealership would be just as good. I was not disappointed. When I arrived, a first-day saleman greeted us who didn't seem to know much about the car I was interested in; however, before long another, experienced salesman came to our assistance and used our buying experience as a training tool for this young man. More

My experience with Russell and Smith Honda was excellent. When I met Santos (my salesman) for the first time he was very helpful in my decision making process. He answered my questions with great detail and When I met Santos (my salesman) for the first time he was very helpful in my decision making process. He answered my questions with great detail and made the entire experience feel like a no-hassle, no-pressure buying experience. When it came time to finance, the dealer was very helpful in making my purchase as seamless as possible and ultimately affordable. Haggling over price was kept to a minimum and I never felt pressured into purchasing the vehicle even when the monthly notes came in over what I could afford (this was an error on my part). Overall I recommend this dealership for new or used car purchasing. The staff is very helpful and knowledgable on their product. I look forward to the same kind of overall service when I bring my Honda CRV in for general maintenance. More

Excellent service and friendliness have kept me coming back to this dealership for twenty seven years! I have purchased five Honda Accord from this dealership and would never consider even looking or tal back to this dealership for twenty seven years! I have purchased five Honda Accord from this dealership and would never consider even looking or talking to another dealership. From top management down to bottom employee, everyone is interested in taking care of the customer. I have refered many a friend to this dealership and they have left with the same opinion as I. More

I have visited this dealership twice in the last 4 years. Bought a Honda Odessey and now a Pilot. Definitely enjoyed my experience. Why? Because I feel their price has been very fair, their custumer service Bought a Honda Odessey and now a Pilot. Definitely enjoyed my experience. Why? Because I feel their price has been very fair, their custumer service is unbeatable and in 4 years I will come back and buy another Honda from them. I send all my friends and they get the same happy treatment I have. More

We had decided to look at the 2011 Odyssey and the Honda dealer that we first visited did not have a great selection of models or colors. They seemed unwilling to work with us because they were focused on dealer that we first visited did not have a great selection of models or colors. They seemed unwilling to work with us because they were focused on selling current inventory by month end. We called Russel & Smith Honda and spoke with Bilal and are very thankful that we did. He reviewed their current inventory with us over the phone and informed us that they had similar vehicles in the color we were looking for but the EX-L with RES was scheduled to arrive to their dealership later in the week. We went to Russel & Smith to look at the available colors. When we arrived, Bilal was extremely friendly and welcoming. He had already gotten the keys for the vehicles and we immediately walked out to the lot. We were there with our 2 year old son and 4 month old daughter, which made vehicle shopping a bit difficult. He wanted us to get a feel of the Odyssey so he chased our son around and even held our daughter, drool and all, while we looked. Although it was getting late, he spent time showing us the vehicle and reviewing its features. He was extremely knowledgeable about everything inside and out, and answered all of our questions. We knew we wanted an Odyssey and that we wanted to buy it from Bilal at Russel & Smith. We went back in to talk about pricing and didn't feel pressured at any point. He worked with us and our expectations and went above and beyond for a fair negotiation. Bilal definitely has a customer service focus and he makes you feel that. He communicated with us throughout the week on the status of vehicle and when it was expected in. After it arrived, Bilal showed us the car and helped us set up some of the features. We even got a call the next morning to see if we had any questions about the vehicle. Thanks Bilal. More

Besides the long wait to talk to financing department, GREAT EXPERIENCE. I bought my car on the last day of the month, so that is why I experienced a long wait. I suggest more finance people the last fe GREAT EXPERIENCE. I bought my car on the last day of the month, so that is why I experienced a long wait. I suggest more finance people the last few days of the month. This would help eliminate the employees staying so late as well as avoiding customers leaving the dealership at 11pm at night. More

This was the best car buying experience I have EVER had. The staff was over-the-top friendly, helpful, and courteous. The dealership has a very nice "feel" to it. I would highly recommend that anyone look The staff was over-the-top friendly, helpful, and courteous. The dealership has a very nice "feel" to it. I would highly recommend that anyone looking for a new or used car visit this dealership. Tom is an exceptional salesman also! More

Best Car experience we had was with Fred Leber with Russell & Smith Honda! No pressure sales and no hassle! It was the easy and quick from start to finish! Fred did an outstanding job to make sure w Russell & Smith Honda! No pressure sales and no hassle! It was the easy and quick from start to finish! Fred did an outstanding job to make sure we got a fair price and great experience. Thanks. More