Russell & Smith Honda

I had purchased a new 08 Honda Accord in December 2007 from russell and Smith Honda and when I saw the new Honda Pilot in 2009 I had to have one. I went back to Mr Carney the General Sales mananger who from russell and Smith Honda and when I saw the new Honda Pilot in 2009 I had to have one. I went back to Mr Carney the General Sales mananger who worked with me and to get the best price and trade value. He even brought my vehicle up from make ready. Ms Ami Tran helped get me a great finance rate and provided the Honda care and Gap insurance which I would never purchase a vehicle without. This was a wonderful experience, and I will recommend this dealership to my family and friends again and again. More

My husband and I were initially going to buy from another dealership. This other dealership did not have the car in the color we wanted & the price was not right. So we tried Russell & Smith out and they had dealership. This other dealership did not have the car in the color we wanted & the price was not right. So we tried Russell & Smith out and they had the color and the right price! We had a great experience there & the customer service was out of this world! Everyone was so friendly and helpful. They have a good selection of new cars which is what we were looking for. Our sales consultant was Gilton and he did and excellent job. He was very knowledgeable on the Honda Accords and explained everything to us very thoroughly. We also met with Ami, the finance manager. She was very upbeat, friendly, and also very knowledgeable about financing & warranties. We bought a 2010 Honda Accord EX L V6 with navigation and we left there feeling totally satisfied and like we had made an excellent decision. We will definitely recommend Russell & Smith to our family & friends. More

I stubbleed on the Russell and Smith Dealer why car shopping and my was I pleasantly surprised. They had a wide selection of used hondas. At first I thought I could not afford this one particular Accor shopping and my was I pleasantly surprised. They had a wide selection of used hondas. At first I thought I could not afford this one particular Accord (07) and they were able to come down down in price to suit my budjet. Deborah Nadsworth was the sales rep that help me through the whole process and she was very accomodating, even when I had to take some time to think about my purchase (pretty long). Special thanks to you Deborah and to all the folks at Russell and Smith, keep up the good work and high standards! More

My experience at Russell and Smith Honda was way beyond my expectations. My salesman Ron Reeves took time to go over every detail of every question I had about my car shopping experience. Throughout the my expectations. My salesman Ron Reeves took time to go over every detail of every question I had about my car shopping experience. Throughout the day my many questions got answered, the whole staff made it a point to be as helpful as possible by going over all available options for me. I would like to thank Ron and everyone else at Russell and Smith that I came in contact with for providing great customer service that without a doubt puts them way ahead of the game. More

My husband and I have been customers of Russell and Smith for years. We live in Katy and decided to try Honda Cars in Katy but they were unable to finance us. We left there after four hours with splitting h for years. We live in Katy and decided to try Honda Cars in Katy but they were unable to finance us. We left there after four hours with splitting headaches. So three days later we went to Russell and Smith because we have history with them and even though they are a smaller company they are far more concerned about their customers and go the extra mile to see that their customers get what they want. There was no pressure. From the moment we walked in we spoke to Janet Cousins who immediately called Ron to show us what inventory was available. They gave us a fair trade in for our 2005 Honda Civic and within a couple of hours the deal was finalized and we drove home in our 2010 Honda Civic. Janet, Ron, Santos and Ami are wonderful. The experience was effortless. We recommend them to anyone who wants to purchase a Honda vehicle. Cary & Jacqueline More

If you ever want to buy a new Honda, this is the dealer you should go to. My house is not close to this dealer at all and there are few others close by, BUT Russell & Smith is the winner. I had hundreds of you should go to. My house is not close to this dealer at all and there are few others close by, BUT Russell & Smith is the winner. I had hundreds of questions about buying the new car so I e-mailed Ron Reeves at least 10 times a day and he replied right away every single time. At that moment, I knew that they're different. I did go to other dealers, one offered us the price is way too much. The other one is nice to me, but by telling me that it will cost them $600 to do window tint, I walked away....The day we went to the dealer was a Saturday and of course we got there at least 30 minutes earlier since we were so excited. Ron was taking care of another customer who also arrived earlier so he came to us and said "I am so sorry but I will take care of you!" In about 2 minutes, his manager Tom took us to his office and went over everything. We knew that they didn’t have the color we wanted on that day but we still want to get all the paperwork done so Tom is a big help. Ron came over to Tom’s office few times to check on us and ran back to his customer. After a week, we went to pick up our car and it’s exactly what we wanted. After we finished the financing part, Ron already cleaned our car and had it ready outside the door. It’s pretty, clean and smells so good. That’s not the end. I had to call my insurance company to make sure that my new car is covered so Ron waited for us while I was talking to the agent on the phone for almost half hour. Ron explained everything we should know about the new car, (well I was too excited to remember everything). It’s hard to describe their good services by words, so if you ever want to or even think about getting a new Honda, you should go to Russell & Smith and they won’t disappoint you!!! More

When I got out of my car Ron greeted me and asked if he could help. Then he asked if I wanted a new or used car, and what price range was I looking for. Then he explained what the certified ment on the win could help. Then he asked if I wanted a new or used car, and what price range was I looking for. Then he explained what the certified ment on the windshield. Every time he left to talk to his manager he explained.when I went in Linda's office, she was very helpful in explaing every thin. Linda called my insurance company so I could put the car on my policy, she then gave them all the information they needed. Even though I did not have A1 credit they were just as nice, and they worked very hard to get the car within my price range.They made me feel Important,and they did not try and push any thing on me; because, of my credit, like some dealership do.To lose them you would lose a jewel.I feel they can relate to the low income people. Rosa Oliver More

Peter and Shah were terrific! I had a very pleasant experience. In and out within two hours. Everything was explained and reasonable. At no time did I feel pressured or hustled. My wife and I both b experience. In and out within two hours. Everything was explained and reasonable. At no time did I feel pressured or hustled. My wife and I both bought CR-Vs from this dealership. I will certainly be returning for my next vehicle! I would highly recommend this dealer and these salespersons. More

I went into this dealership with an open mind and came out satisfied beyond my expectations. My sales representative Ronald Reeves went above and beyond the call of duty by finding me a perfect car that out satisfied beyond my expectations. My sales representative Ronald Reeves went above and beyond the call of duty by finding me a perfect car that met my specifications. He even surpassed my expectations by getting me a 6 CD changer, DVD player with remote, and 3 months free XM satellite radio! He asked all the right questions, was kind, energetic and made the deal happen for me. I appreciated his patience and positive efforts in getting me the most money for my trade-in. Dino was also instrumental in this and working out the differences so that we came out with an awesome deal. I have to admit that I'm a value shopper and I feel like I got the best value at Russel & Smith. I went to at least 5 other dealerships in search of my new car and none of them treated me as friendly and graciously, or worked as hard for me as Ronald and his team at Russel & Smith. I received the best service from the Russel & Smith team from my great salesman Ronald to getting a low interest rate with Janet and Shah in finance. More

This was the easiest and best buying experience ever. People are always nervous to go to a dealership and think they are all "bad people" and they will get "ripped off" but at Russell & Smith they treat People are always nervous to go to a dealership and think they are all "bad people" and they will get "ripped off" but at Russell & Smith they treat you the way that you want to be treated. Honest and sincere. This is a first class operation and Jack Carney is running it the way a dealership should be. I would like to Thank Janet Cousins and Nang Ha for all your help. More