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Russell & Smith Honda

Houston, TX

Overview
Employees
Reviews
Vehicles
4.8
2,724 Reviews
Russell & Smith Honda’s helpful team of knowledgeable salespeople and their skilled Honda service staff consistently go the extra mile for Greater Houston Honda owners speaking over 15 languages, continuously seeking automotive excellence and up holding their values to their customers!
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2900 South Loop W

Houston, TX

77054

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Showing 2,724 reviews

March 01, 2024

Excellent service. I appreciated the detailed explanation of what each suggested service item meant and which ones needed my immediate attention. More

by Special Kay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Calaranan
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Mar 13, 2024 -

Russell & Smith Honda responded

We are so pleased you enjoyed your visit to Russell & Smith Honda! We look forward to seeing you again. Have a great day!

February 29, 2024

I was not notified when my car was ready. My advisor went to lunch and I was left with no knowledge of my car being ready. They didn’t reset my car to show my oil change was at 100 percent. M More

by Shannon Williams
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Trey Prince
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 01, 2024 -

Russell & Smith Honda responded

Shannon, thank you for taking the time to leave us feedback about your experience with us. We are sorry to hear about your recent experience. Our service manager, Bryan Trevino is available to assist you if you would like to discuss your recent experience in more detail. His email is btrevino@russellsmith.com. Thank you for your time, Shannon.

Mar 01, 2024 -

Shannon Williams responded

I’m going file a complaint with Honda and the CEO of this company

February 28, 2024

Mr Pranu and Mr Karan have made our purchase easy and tension free. They explained everything to us. Cleared all our doubts. Didn’t rush us. Was very respectful while answering all our questions. Took ti More

by Liya Robin
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Karan Patel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Prannath Pranu
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 01, 2024 -

Russell & Smith Honda responded

Hi Liya, thank you; we appreciate your feedback! It's great to hear that Mr. Pranu and Mr. Karan made your recent purchase easy and tension free. We are always more than happy to assist you if anything else comes up. Take care!

February 28, 2024

The best decision we ever made was to visit this dealership. They gave us the best price. Mr Pranu & Mr Karen was excellent. Unbelievable customer support. Honda CRV EX-L 2024 have beaten all our e More

by Robin Mathai
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Karan Patel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Prannath Pranu
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 01, 2024 -

Russell & Smith Honda responded

Thank you again for taking the time to let us know how we did. We hope you have a great day! We look forward to seeing you again.

February 23, 2024

special treatment, very comfortable with the business, Mr. Daniel Perez very professional, I hope to continue with you for a long time More

by dainelotero
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Husain Hasanzada
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Mar 01, 2024 -

Russell & Smith Honda responded

It's great to hear that our team provided you with great customer service during your recent visit. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

February 23, 2024

Scheduling an appointment was easy. Vehicle was serviced upon arrival and ready in about one hour from arrival to departure. Highly recommend Thomas as service person. More

by M Mitchell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Nguyen in Service Department
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Mar 02, 2024 -

Russell & Smith Honda responded

We are so happy that scheduling an appointment was hassle-free! We appreciate your recommendation and we look forward to helping you again. Have a great day!

February 21, 2024

R& S Honda is a very polite service shop. I like the automated contact they use and thoroughness in the service managers. More

by wmsd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept Jose Ramirez
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Mar 02, 2024 -

Russell & Smith Honda responded

We appreciate the time you took to let us know how our team is doing! It's great to hear you had a good experience with our service department. Please don't hesitate to reach out if there's anything additional we can do for you.

February 20, 2024

Russell & Smith Honda was very easy to work with. They worked with me on the price as well as addressed any questions I had. Would recommend Prannath. More

by Michael G
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Prannath Pranu
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 13, 2024 -

Russell & Smith Honda responded

Michael, we are so pleased you enjoyed your visit to Russell & Smith Honda! We appreciate your recommendation of Prannath and we look forward to helping you again. Have a wonderful day!

February 20, 2024

Always excellent service at Russell & Smith. If the work takes a while, the waiting area is comfortable and convenient, and the warranties and work are strong. More

by My silver baby
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryne Smith
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Mar 13, 2024 -

Russell & Smith Honda responded

Thank you for taking the time to leave a review for us at Russell & Smith Honda. We're happy we could meet your expectations! We look forward to seeing you again. Take care.

February 18, 2024

Ian is wonderful! I bought my last two vehicles from him and I will continue to purchase from Russell Smith Honda. More

by Dmcbride247
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ian Nylander
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Feb 22, 2024 -

Russell & Smith Honda responded

Good morning! It's great to hear that Ian has been helpful on your last two visits. We appreciate your continued business and we look forward to helping you again. Have a wonderful day!

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