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Russell & Smith Honda

Houston, TX

Overview
Employees
Reviews
Vehicles
4.8
2,772 Reviews
Russell & Smith Honda’s helpful team of knowledgeable salespeople and their skilled Honda service staff consistently go the extra mile for Greater Houston Honda owners speaking over 15 languages, continuously seeking automotive excellence and up holding their values to their customers!
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2900 South Loop W

Houston, TX

77054

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Showing 2,772 reviews

December 19, 2023

The service technicians at Russell & Smith Honda are outstanding. They keep me updated as I wait. They know what they are talking about. Thank you for having such a great team. More

by Nancy Clark
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
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Dec 29, 2023 -

Russell & Smith Honda responded

Nancy, thank you for your kind words and this wonderful review! We hope to be of service to you again in the future.

December 19, 2023

Great customer service and it met all my expectations. Zach was very helpful and knowledgeable and able to assist me well. More

by Angelito
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach
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Dec 29, 2023 -

Russell & Smith Honda responded

Angelito, thank you for your kind words and this wonderful review! We look forward to your next visit! Take care!

December 18, 2023

Andy was AMAZING to work with. He is honest and he gave us a great deal (best quote of all of Houston dealerships.. ALL OF THEM!). I tried to see if a dealership close to my hous More

by Julie S
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andy Tran
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 29, 2023 -

Russell & Smith Honda responded

Julie S, we're happy to hear you had such a positive experience with our Andy and our team! We do hope we can be of assistance in the future. Take care!

December 16, 2023

Andy is so nice and he can offer much lower price than other dealers. He is so patient and kind. Please don’t hesitate to reach out to him! More

by Chentao
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andy Tran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 29, 2023 -

Russell & Smith Honda responded

Chentao, thank you for your kind review; we are happy to pass along your comments to Andy and the team here at Russell & Smith Honda! Thank you so much again for your feedback! We hope you have a great day!

December 15, 2023

Besides my paperwork I was given someone else's. Name, address, email, vehicle type on paperwork. Bad people could use this info. More

by angiedtx60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
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Dec 29, 2023 -

Russell & Smith Honda responded

Thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. We would like to have a better understanding about your experience. Please reach out to our GM, Justin Hopkins at jhopkins@russellsmith.com at your earliest convenience and we will do our best to resolve this with you.

December 14, 2023

Good customer service. Pleasant representative & very good updating the customer for the progress of the job.The waiting area is clean. More

by teresitagarcia2828
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas
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Dec 29, 2023 -

Russell & Smith Honda responded

We're so happy we were able to help you out! Thank you, and have a fantastic day!

December 13, 2023

Thomas was amazing! I appreciated the waiting areas, clean restrooms and the coffee to enjoy while waiting. More

by jmichael.yates25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas from service department
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Dec 29, 2023 -

Russell & Smith Honda responded

Thank you so much for your positive comments about Russell & Smith Honda! Please don't hesitate to reach out if there's anything additional we can do for you.

December 10, 2023

Friendly and courtesy. Services were quick and professional. Thank you for a great job completed! More

by Services
Workmanship
Recommend Dealer
Yes
Employees Worked With
Thomas C Tran
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Dec 12, 2023 -

Russell & Smith Honda responded

We are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 09, 2023

The service was quick and effecient. Thanks also to the staff whom I approached that day. He was very accommodating and helpful. More

by christine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Getardo
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Dec 12, 2023 -

Russell & Smith Honda responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

December 04, 2023

I called and spoke with Zion. I wanted to buy and fly in to pick up the car. I was given a OTD price for the car, then could never leave a deposit or basically close the deal. I w More

by randeyc
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Zion Selders
Report | Print
Dec 12, 2023 -

Russell & Smith Honda responded

We are upset to hear that you did not receive the top-notch service we strive to provide. Our manager would really like the opportunity to hear more about your recent experience regarding this matter. Please reach out to our GM, Justin Hopkins at jhopkins@russellsmith.com. Thank you.

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