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Russell & Smith Honda

Houston, TX

4.8
2,752 Reviews
Russell & Smith Honda’s helpful team of knowledgeable salespeople and their skilled Honda service staff consistently go the extra mile for Greater Houston Honda owners speaking over 15 languages, continuously seeking automotive excellence and up holding their values to their customers!
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2900 South Loop W

Houston, TX

77054

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Showing 2,752 reviews

May 04, 2019

Purchased Pre-Owned Car I recommend going to Sara at this dealership! She was amazing from start to finish and gave us a great deal on our car. The dealership is very clean a More

by NPatel
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sara Haile
May 07, 2019 -

Russell & Smith Honda responded

That's great to hear! We are glad that Sara was able to do a great job! We look forward to having you back!

May 04, 2019

Above and beyond Andy treated my mother and I like family taking care of us and did his best to make the process exciting and quick! I highly recommend Andy Tran if yo More

by Danny
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andy Tran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jake Burlison
May 07, 2019 -

Russell & Smith Honda responded

Awesome to hear Danny! We are thrilled to hear that Andy was able to do a great job and we look forward to having you back!

May 01, 2019

Purchased a new car I visited the dealership and met with Mr. Dennis Lewis. From the start he was very helpful took me on a test drive, heard my concerns and wants and ma More

by LadyDi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony Alexander, Dennis Lewis, Nicholas Linder
April 28, 2019

New car! Thank you David Ly for helping me pick out my new Honda Odyssey! Appreciate your help and patience and getting us our new family car! More

by oliviajbenitez
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Ly
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2019 -

Russell & Smith Honda responded

Thank you for the review, Olivia! We are thrilled to hear that David was able to help you get your brand new Odyssey. We really hope you love it, and we look forward to seeing you back for your first service appointment when the time comes!

April 22, 2019

Great experience at Russell & Smith Honda I had a great experience at Russell & Smith Honda. I worked with Dennis Lewis. Dennis was very easy to work with, customer focused, and responded to More

by Pat D.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dennis Lewis
Apr 24, 2019 -

Russell & Smith Honda responded

Pat, we're so glad the team was so helpful! Thank you for your kind words about Dennis. We're glad he was able to provide a great experience at Russell & Smith Honda for you. We're happy to help with any future car or service needs you may have, and we look forward to the opportunity to work with you again!

April 17, 2019

Andy is knowledgeable about what he's selling . My whole family known Andy from other location. We call him when we need one, we need his help and expertise to get what we need and what we can affo More

by norascar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andy Tran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2019 -

Russell & Smith Honda responded

Congratulations on your new CR-V! We're glad everything went smoothly. Andy will appreciate all of your kind words, as will the rest of the team. We're always happy to help, and look forward to seeing you again soon!

April 13, 2019

Wow! THANKS RUSSELL SMITH HONDA =D Brian Crews and the whole Russell Smith staff are such a blessing to work with. Brian worked very hard to find me the right vehicle, in my budget, for More

by KGeren1991
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Crews, Jacob Burlison
Apr 16, 2019 -

Russell & Smith Honda responded

Thank you for the 5-star review, Kristina! It was our honor to help you find your first new car, and we are glad to hear that Brian did such a wonderful job for you. We are here to help, so if you need anything else down the road, please give us a call. We are already looking forward to next time!

April 06, 2019

Excellent Buying Experience Excellent customer service!! Dennis was very helpful, informative and kind. What an incredible buying experience. From the test drive to the paperwork More

by pilotlover1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Karan Patel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dennis Lewis
Apr 09, 2019 -

Russell & Smith Honda responded

Thank you for the kind words about our staff! We're glad you had an incredible buying experience with us! We appreciate the recommendation and hope to see you again soon!

March 31, 2019

Michael Mendenhall I’ve had my car serviced here several times and I really appreciate the knowledge that Mike has. He always knows what needs to be done and how much it More

by Vip30080
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Mendenhall
Apr 03, 2019 -

Russell & Smith Honda responded

Thank you for your time taken to leave us a review! We are thrilled to hear that you had such a great experience working with Mike and that he could get you and your vehicle taken care of, he's great! Let us know if there;s anything else we can do in the future, it's a pleasure to work with you.

March 31, 2019

Love Russell and Smith Honda We are a Honda family. Our last Honda Accord of 11 years was totaled 4 weeks ago. We wanted to buy a certified pre-owned Honda. Mr. Dennis Lewis greet More

by Nessyslp
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony Alexander , Dennis Lewis
Apr 03, 2019 -

Russell & Smith Honda responded

Thank you so much for taking the time to leave such a kind review! What an honor to be your new favorite Honda dealer! It means so much to know that Dennis, Anthony and the rest of our team could help give such a pleasant experience. If there's anything we can do to help moving forward, don't hesitate to let us know! It's a pleasure to work with you.

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