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Russell & Smith Honda

Houston, TX

4.8
2,760 Reviews
Russell & Smith Honda’s helpful team of knowledgeable salespeople and their skilled Honda service staff consistently go the extra mile for Greater Houston Honda owners speaking over 15 languages, continuously seeking automotive excellence and up holding their values to their customers!
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2900 South Loop W

Houston, TX

77054

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Showing 2,760 reviews

May 15, 2025

I avoided the service department here for several years, after repeatedly bad service. They have completely turned it around. It’s now our first choice for Honda service. Thomas helped me out yesterday. I r More

by stephanie
Service Price Transparency
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Recommend Dealer
Yes
Employees Worked With
Thomas in Service
May 14, 2025

My neighbor recommended this place and I had a nice experience. The technician informed me of the issues with my car and consult me with patience before proceeding to repair. They also gave me a small More

by zhenzhenzhao2020
Service Price Transparency
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Recommend Dealer
Yes
Employees Worked With
Thomas Tran
May 12, 2025

The service center is clean and has a nice sitting area for customers. Most of the service advisors I met over the last couple of years look very tired, and they do not seem to want to talk. Only one guy I More

by JL
Service Price Transparency
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Recommend Dealer
No
Employees Worked With
I went to the service center, not sale depart.
May 11, 2025

Steven was a really good salesman very straight forward and attentive. Made sure I knew exactly what I was getting More

by randyreyes.engineer
Sales Price Transparency
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Recommend Dealer
Yes
Employees Worked With
Karan Patel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steven Kelly
May 10, 2025

Alex Navarre was our salesman and he was so helpful. This was my first time buying a car and had bad experiences with too aggressive salesmen. Alex was very nice, informed me, and made sure my experienc More

by julia.brewer994
Sales Price Transparency
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Purchase Time
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Recommend Dealer
Yes
Employees Worked With
Alex Navarre II- 5 stars
May 10, 2025

Very good customer service especially charlie nyugen the best very professional and kind the mgt included great staff sincerely aaron wright happy customer More

by Aaron wright
Service Price Transparency
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Recommend Dealer
Yes
Employees Worked With
Charlie nyugen
May 08, 2025

Excellent all around customer service. The team didn’t stop til they found my issue! More

by simmons3025
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Employees Worked With
Gerardo Cabral
May 07, 2025

Big drop in their quality of service and large increase in cost along with bad items like using a credit card add on fees at a place that charges hundreds to thousands of dollars. Even my friends have stop More

by docarya
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alan Henson
3.0
This rating includes all reviews, with more weight given to recent reviews.
May 07, 2025

My nearly brand new car was totaled, and the team made sure I was taken care of when I bought a replacement. Great service, great team, highly recommended. More

by Jay
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Karan Patel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Boubacar Kouyate
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 05, 2025

Sales people were excellent and the price was I hope fair. This is my second vehicle from Russell and smith More

by Mrp082255
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andy Tran
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