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Russell & Smith Honda
Houston, TX
2,752 Reviews
Russell & Smith Honda’s helpful team of knowledgeable salespeople and their skilled Honda service staff consistently go the extra mile for Greater Houston Honda owners speaking over 15 languages, continuously seeking automotive excellence and up holding their values to their customers!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
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Showing 2,752 reviews
February 09, 2019
Great service Nice service and friendly advisor. Parham was very attentive and extremely friendly. Always a pleasure taking my vehicle to someone who knows it perso Nice service and friendly advisor. Parham was very attentive and extremely friendly. Always a pleasure taking my vehicle to someone who knows it personally. Service wait time was as expected. Updates via text are great too. More
by Cmoya
Employees Worked With
Parham Payrovi
February 07, 2019
New Insight Easy is all I can say. From the search to the signing, smooth sailing. In and out in under 2 hours. Ian and Alice are both assets to the company. Easy is all I can say. From the search to the signing, smooth sailing. In and out in under 2 hours. Ian and Alice are both assets to the company. More
by Rbdemartino
Employees Worked With
Alice—Finance, Ian Nylander
February 07, 2019
Great New Car buying experiance Great dealership, bought our first new family car and it went great (as surprising as it sounds). Our sales consultant Sara Haile, knew what she was t Great dealership, bought our first new family car and it went great (as surprising as it sounds). Our sales consultant Sara Haile, knew what she was talking about and went out of her way to help. She made the process very painless even with our toddler going crazy she calmly helped us and got us the deal that we wanted. Would 100% recommend to visit. More
by Sid108
Employees Worked With
Sara Haile
February 06, 2019
The reason I switched from BMW to Honda Excellent customer service with reasonable time estimate for the work given on arrival. Very professional and courteous staff. Their service quality a Excellent customer service with reasonable time estimate for the work given on arrival. Very professional and courteous staff. Their service quality and friendly approach is the main reason I switched from driving BMW after >25 years. More
by Lillo
Employees Worked With
David Nelson, Michael Daniel
February 03, 2019
service 2012 Honda Accord service, after 32,000 miles Mike M. scheduled the service as soon as I arrived. The car was serviced in under 3 hours. Good work. 2012 Honda Accord service, after 32,000 miles Mike M. scheduled the service as soon as I arrived. The car was serviced in under 3 hours. Good work. More
by Doris
Employees Worked With
Mike M., in service department
February 02, 2019
Oil change and tire rotation - great experience I had an appointment. Constatine greeted me and handled everything. He made recommendations and thoroughly explained the work suggested. My car was fi I had an appointment. Constatine greeted me and handled everything. He made recommendations and thoroughly explained the work suggested. My car was finished quickly. I appreciated multiple copies of the chronicle available. And the free car wash! More
by Joan
Employees Worked With
Constatine
January 31, 2019
Excellent Customer Service My service advisor Parham provided excellent customer service. He was friendly and helpful from the moment I arrived. The repair work was done in a My service advisor Parham provided excellent customer service. He was friendly and helpful from the moment I arrived. The repair work was done in a timely manner and the wait time was reasonable. Parham was great to deal with; I highly recommend him. More
by car_review
Employees Worked With
Parham Payrovi
January 26, 2019
Great Job!! I’m always pleased with the service I receive. Work is done in a timely manner and the service staff are very accommodating. The waiting area is also I’m always pleased with the service I receive. Work is done in a timely manner and the service staff are very accommodating. The waiting area is also very pleasant. More
by My car
Employees Worked With
Constantine Thanos
January 26, 2019
Great Customer Service! Scheduled service appointment. My service agent was out to lunch; however, Andy quickly checked me to avoid delay and took care of my servicing needs. Scheduled service appointment. My service agent was out to lunch; however, Andy quickly checked me to avoid delay and took care of my servicing needs. Thanks! More
by riccinhs@sbcglobal.net
Employees Worked With
January 25, 2019
Great Guy Great Deal. Bought a 2013 from H. Lee he was great. I liked doing business wiyh him! Service was great. I didn't stay all day long. Bought a 2013 from H. Lee he was great. I liked doing business wiyh him! Service was great. I didn't stay all day long. More
by Msbjoyce
Employees Worked With
Hanson Le
