Russell & Smith Honda

Excellent customer service, answered all of my questions, it was quick and easy, highly recommended! it was quick and easy, highly recommended! More

Jonathan and Karan did an amazing job! ! They are accomodating and efficient! We are happy with our experience with you guys! ! They are accomodating and efficient! We are happy with our experience with you guys! More

Great experience from the salesman David Ly and the management team. The finance manager was very willing to share information as well as the functions of the new pilot since it is now completely compu management team. The finance manager was very willing to share information as well as the functions of the new pilot since it is now completely computer driven More

For all our Honda maintenance needs, we consistently choose Russell and Smith Honda. From our CR-V to our Honda Pilot, they've taken care of our vehicles with expertise and reliability. choose Russell and Smith Honda. From our CR-V to our Honda Pilot, they've taken care of our vehicles with expertise and reliability. More

I recently purchased my 1st Honda. The initial shopping experience was above-average, regarding customer service during my sales and financing transactions. However after purchased, I The initial shopping experience was above-average, regarding customer service during my sales and financing transactions. However after purchased, I received numerous text messages from my sales person requesting my completion of a Honda survey despite informing him that I was currently visiting my adult son, who I rarely see. Staying true to my word I completed the survey and confirmed to the salesperson that I’d completed the survey. But to my surprise I did not receive a quick reply of gratitude. My second and most recent experience occurred August 2025 with the service department for tire repairs utilizing the tire protection program. I was informed by a service technician that I would need to purchase two rims with a total of 775.00 after accessing assistance of the tire program. I expressed to the advisor that I had loss in my family causing unexpected financial expenses this month. Therefore, I asked the advisor if a rim replacement was a necessity or their cosmetic suggestion. Therefore advisor replied reporting “It is not maintaining air”. Long story short, the service department only test the rim defective tire by adding air and not testing the new tires using the previous rim. After consulting outside source the minor rim damage pose no damage to the replaced tires. Apparently the Honda service department’s primary focus is monetary gain without consideration of their customers. I recommend getting a second opinion due to their self-gain mentality. More

Thanks a lot to My salesman Jay Johnson and my Finance expert Karin Patel. They made my experience go very smooth. Thanks again, Michael Knight expert Karin Patel. They made my experience go very smooth. Thanks again, Michael Knight More

Service advisor Andrew is an asset for you n fully satisfied with his professional sincere genuine handling n earned as your permanent customer. I will also recommend your company to others because of satisfied with his professional sincere genuine handling n earned as your permanent customer. I will also recommend your company to others because of him I wish I had come across similar person in Sales as I was in a mood to buy one today More

Service sale and finance departments are all three very courteous, professional and efficient. Because of that, I always go there despite the distance from my home courteous, professional and efficient. Because of that, I always go there despite the distance from my home More

Everything went fine. Had a scheduled appointment and was right on time. All work went well Had a scheduled appointment and was right on time. All work went well More

Nicholas is the only advisor I go to. He’s courteous, efficient, and exceptional customer service. He’s courteous, efficient, and exceptional customer service. More