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Russell & Smith Honda - Service Center

Houston, TX

4.7
481 Reviews

481 Reviews of Russell & Smith Honda - Service Center

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May 20, 2025

The Service reps are always courteous, do a good job explaining the issues and answering my questions More

by tony
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Baldez
May 20, 2025

Amazing service overall. I was able to make it fairly on time to work. So much appreciated! More

by Daniela
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gerardo Cabral
May 20, 2025

Thomas Nguyen provided excellent service and support during my most recent visit. The waiting area is nice, allows for working space, and coffee and donuts are nice to have available as well. More

by silert714
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trey Prince
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Ly
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2025

Their team was quick, professional, and courteous. Enjoyed the waiting room & text updates on service. More

by Dawn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ty
May 18, 2025

Wonderful. I will go back.for their service. They gave me a list of all the problems my car has and I plan to did them one by one before it gets a bigger proble More

by emailboksoonkim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicolas Calaranan
May 17, 2025

The service advisors were attentive as soon as I pulled up. The service was performed in a timely manner. More

by doodub
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service advisors; I don’t recall their names
May 15, 2025

Thank you for your advice and keeping my records but I miss the car wash service More

by Yippyip
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gerardo in Service dept.
May 15, 2025

Jessica diagnosed my issue over the phone and got me on the schedule immediately. She is a real gem. She also is a wonderful communicator. Give this woman a raise! More

by Beverly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service. 5 stars!
May 15, 2025

I avoided the service department here for several years, after repeatedly bad service. They have completely turned it around. It’s now our first choice for Honda service. Thomas helped me out yesterday. I r More

by stephanie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas in Service
May 14, 2025

My neighbor recommended this place and I had a nice experience. The technician informed me of the issues with my car and consult me with patience before proceeding to repair. They also gave me a small More

by zhenzhenzhao2020
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Tran
2
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