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Russell & Smith Honda - Service Center

Houston, TX

4.8
328 Reviews

328 Reviews of Russell & Smith Honda - Service Center

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March 17, 2024

When I brought my car in for airbags Jessica was there waiting for me . She was very thorough. She even sent me a video of other problems with the car. She gave me an estimate time of repair & she was exa More

by Betty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Mar 19, 2024 -

Russell & Smith Honda responded

Betty, thank you so much for the positive review! It's great to hear that Jessica was so helpful! We look forward to helping you again. Have a wonderful day!

March 14, 2024

Russell and Smith has always been an excellent dealer ship for all my cars and service. My last visit this week . Service was excellent . Mr Gerardo Cabral the service rep. Provided Excellent service !! More

by Jackiel79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gerardo Carbral
Mar 19, 2024 -

Russell & Smith Honda responded

We are so pleased to hear that Gerardo and our service team provided you with excellent service during your recent visit. Thanks again for taking the time to leave us this information about your recent visit. Take care!

March 13, 2024

Always treated as if I were the only customer at the dealership. Cris goes above and beyond expectations More

by Stan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Mar 19, 2024 -

Russell & Smith Honda responded

It's great to hear that our team always treats you with great customer service! We are so happy Cris went above and beyond during your recent visit. Thank you for your time and we look forward to serving you again. Have a wonderful day, Stan.

March 12, 2024

Daily updates to remind me of schedule: date. Updates on when was the car to be ready Courteous Excellent service. More

by gcabrerameza
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zachary Silva
Mar 19, 2024 -

Russell & Smith Honda responded

Thank you; we appreciate your feedback! We look forward to your next visit! Take care!

March 09, 2024

I still kept my place in line even though I had to drop off my groceries and come back. Took less than an hour and a half, thank you. More

by llmovement
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept employees
Mar 13, 2024 -

Russell & Smith Honda responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

March 09, 2024

Great service work. Service advisor (Zachary) was cordial, listened to description of issues, and kept me updated on progress of diagnosis and repairs. More

by mike1812
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zachary
Mar 13, 2024 -

Russell & Smith Honda responded

Good morning, Mike. We are so happy Zachary was so helpful during your recent visit. We are always more than happy to assist you if anything else comes up. Take care!

March 08, 2024

Very Clean, organized and everyone was very respectful and courteous and attentive. The time that I waited was appropriate for the work that I had to have done. More

by marckusmom1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zachary Silva
Mar 13, 2024 -

Russell & Smith Honda responded

It's wonderful to hear about your recent visit. We strive to provide your customers with a welcoming service area and courteous staff. It's great to hear that was your experience and we are grateful for your business and feedback for our team! Please don't hesitate to let us know if you need anything else. We look forward to serving you again. Take care.

March 07, 2024

excellent customer service, fast and efficient. on time and highly recommended. will surely comeback as a valued cutomer. More

by Antonio
Recommend Dealer
Yes
Employees Worked With
Zachary Silva
Mar 13, 2024 -

Russell & Smith Honda responded

Good morning, Antonio. Thank you for your kind words for our team. We appreciate your recommendation and look forward to helping you again. Have a wonderful day!

March 06, 2024

The service I received today was pleasant, smooth, and easy. Gerardo is always an excellent Service Advisor! More

by carolrobertsonwilliams
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gerardo Cabral
Mar 13, 2024 -

Russell & Smith Honda responded

Good morning, Carol! We love hearing about our service team, and it's great to hear that Gerardo provided you with top-notch service! Please let us know if you need anything else. We look forward to helping you again. Take care.

March 05, 2024

Service department is always very helpful. Ryan Smith is the best. He always remembers his customers and their vehicles service history. He will check my suv in early August before my extended More

by daddooster
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Smith
Mar 13, 2024 -

Russell & Smith Honda responded

Thank you again for taking the time to let us know how Ryan and our team did. We look forward to helping you again. Have a great day!