Russell & Smith Honda - Service Center

I brought my car in to have the splash shield fixed on my car as well as a busted dude mirror. After they looked over my car they told me that I also had a bad wheel bearing so they told me I should fix that car as well as a busted dude mirror. After they looked over my car they told me that I also had a bad wheel bearing so they told me I should fix that too. I said ok. The cap for the mirror was on back order so they'd call me when it came in. Around 3 weeks later I called literally 6 times trying to ask about the mirror cap to no avail and noone ever called back. Eventually I drive down there in person to be told oh it's not in yet and they have no idea when it will ever be there.the car sounds like the splash shield is bad again and also lots of warning lights are coming on in the car take it in again. they inform me the splash shield is damaged not their fault just a huge coincidence they tell me. Also that I had a bad wheel bearing on that same wheel to which I reply that was something they were supposed to fix last time. I don't have time to wait for the car today so I take my car and leave. Guess what first turn I make my car makes a terrible metal grating sound I contact them immediately since it didn't make that noise before and they blew me off saying they didn't do anything to the car. More

Avoid this dealership! This dealership has been a headache and a waste of time to deal with, ever since I made the mistake of buying a car from them 5 years ago. Whenever I take my car for routine ma headache and a waste of time to deal with, ever since I made the mistake of buying a car from them 5 years ago. Whenever I take my car for routine maintenance service (a couple of times a year), I have a terrible experience. They either mess up my appointment record, or they make me fill out identical paperwork to what I filled online when I made the appointment, or I have to wait for the truant mechanic to come back from his lunch break, or they let people who arrived after me go in front of me in line (even when they are walk-ins who don't have an appointment!—whosoever does that except clueless, unprofessional businesses?!), or the guy who does the state inspections is truant, or they forget to put the dipstick back after an oil change, or they claim they rotated the tires when clearly they didn’t. I don't trust them to work on my car anymore. I must perform a quality control check on their work after each appointment! What a bad feeling! I gently complain every other time, and no improvement happens. Absolutely no improvement. On the infrequent occasions when they do a decent job, they are eager to beg the customer to write them a good review. How cheap! That accounts for some of the high star points in some reviews (bribery & feeling pity for them). (Yelp has more unflattering reviews of this dealership.) Why do we need to praise them for simply not messing up their work? How incompetent and unprofessional can you be before customers must go somewhere else for better business treatment and service? I have read through some of the other reviews, and it is remarkable how some of the same issues are mentioned over and over again (e.g., not respecting the customers or their time) and with the same workers over and over again (Constantine Thanos, Joseph Fitzgerald, the inept greeters, etc.). This dealership suffers from serious lack of professional quality control. If I were the owner, I would fire many people, starting with managers and assistant managers. They are a liability to the business. More