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Dealership Experience
9 yrs, 8 mos
Industry Experience
11 yrs
17 Reviews
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17 Reviews of Trey Prince
April 12, 2024
Friendly approach an fast transaction. Easy to get a deal, seller and financing team very helpful and making everything clear Easy to get a deal, seller and financing team very helpful and making everything clear More
by laura_dory
Other Employees Tagged: Karan Patel, David Ly
Helpful 
February 29, 2024
I was not notified when my car was ready. My advisor went to lunch and I was left with no knowledge of my car being ready. They didn’t reset my car to show my oil change was at 100 percent. M My advisor went to lunch and I was left with no knowledge of my car being ready. They didn’t reset my car to show my oil change was at 100 percent. My first time having such poor customer service since I have been dealing with the dealership. I have been a loyal customer and last year I spent over 10,000 getting my car up to part More
by Shannon Williams
January 15, 2024
I always have a good experience on my honda dealer at russel and smith honda on "2900 southloop W houston, TX 77054 USA" the brat service always! Thank you! russel and smith honda on "2900 southloop W houston, TX 77054 USA" the brat service always! Thank you! More
by Vlad
Other Employees Tagged: Thomas c tran 995035
August 23, 2022
This dealership sold my daughter a car without informing her that they put a warranty in the contract which she told them she didn't want. Then the car stopped running so she brought it in. The charged her her that they put a warranty in the contract which she told them she didn't want. Then the car stopped running so she brought it in. The charged her $200 and did nothing to fix it but stripped all the lugnuts. When I called and asked about this they said they didn't do it and the car hadn't been looked at by there shop. My daughter has texts the day she brought it in for service with one of the techs. I purchased a Carfax to see if it got reported and it did but they put it under as an unknown dealer when they reported it so they wouldn't get in trouble for messing up the car but the texts and Carfax line up on the same day. The idiots are lying threw there teeth. This is the most unethical new car store I've ever dealt with. Don't buy anything from these people and especially don't take anything to the service department. A bunch of xxxxxxxx!!! More
by Moss
Other Employees Tagged: Karan Patel , Oscar Duran, Mark Rehkopf, Bryan Reyes
July 28, 2022
I’ve had my eye on a Honda Accord for a good year now and we found one. So happy about my new car. Was a great and easy experience working with Ryan. Thank you guys !!! we found one. So happy about my new car. Was a great and easy experience working with Ryan. Thank you guys !!! More
by Bianca
Other Employees Tagged: Ryan Birden
March 26, 2019
Good experience. No surprises. I found a car online (cars.com), went to test drive it, and bought it the same day with no fuss. They presented offers such as insurance and financing I found a car online (cars.com), went to test drive it, and bought it the same day with no fuss. They presented offers such as insurance and financing, but there was no pressure. The vehicle had no hidden problems. More
by SeamusTX
Other Employees Tagged: Nicholas Linder
March 15, 2019
We were not treated well! The sales rep & manager were not nice, tried to make our buying experience very difficult/stringent. In fact we were told that the dealership tries to The sales rep & manager were not nice, tried to make our buying experience very difficult/stringent. In fact we were told that the dealership tries to be more stringent than Texas state laws. So cruel. When we disagreed with d Sales rep's decision, he was reluctant to talk to his manager. We insisted on speaking with the manager, but were never given the direct opportunity. He went to speak with the manager and they were demanding for information as if we were criminals. We showed our displeasure as we stood watching the sales rep and manager discuss, but the manager did not have the courtesy to talk to us at least to dissuade our displeasure. Instead, he walked right past us without even an acknowledgment. Very unprofessional and outright rude. Also, we were not offered any refreshments, not even drinking water, yet they claim to have coffee, cookies, popcorn. The car was also not washed properly. More
by Ada19
Other Employees Tagged: I don't remember their names. The manager was rude, couldn't even speak to us directly to address the issue. He literally ignored us and walked away.
February 27, 2018
Purchase of 2015 Civic I was very impressed all around with the dealership. The salesman (Tray Prince) was very informative and personable. I was in and out of there withi I was very impressed all around with the dealership. The salesman (Tray Prince) was very informative and personable. I was in and out of there within 2 hours with all paperwork signed and financing in tact. In addition, I felt confident that I was getting an honest deal. I would recommend this dealership to anyone looking for used or new auto. More
by civicgirl
Other Employees Tagged: Nicholas Linder
July 07, 2017
No Pressure, Fast Friendly Service As soon as I stepped into Russell & Smith Honda, I was met with respect. My salesman, Trey Prince, was honest and straightforward. The financial and m As soon as I stepped into Russell & Smith Honda, I was met with respect. My salesman, Trey Prince, was honest and straightforward. The financial and management departments made the transaction seamless. Not once, did I feel pressured or rushed. And the price was right! If you are looking for your next vehicle go to Russell & Smith Honda. You will not be disappointed. More
by SteelCityDiva
Other Employees Tagged: Jad Aboul-Jibin, Brian Kahla, Jack Dino Varcados
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