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342 Reviews of Russell & Smith Honda - Service Center
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May 02, 2018
Excellent service . My sincere thanks and gratitude To Mr Jose Torres. He was very professional. Kind Knowledgeable, respectful. He is a good man. Thank you . My sincere thanks and gratitude To Mr Jose Torres. He was very professional. Kind Knowledgeable, respectful. He is a good man. Thank you More
by Rudy1238
Employees Worked With
Mr. Jose Torres
Helpful May 01, 2018
Tire Repair Service The service advisor was very professional, he made sure my problem was addressed quickly and completely, and made sure I was satisfied with the servic The service advisor was very professional, he made sure my problem was addressed quickly and completely, and made sure I was satisfied with the service! More
by TLK1981
Employees Worked With
John Nunez
May 01, 2018
Quality service The service is scheduled promptly and well done in high quality. I want to give thanks to Andy Tran and Henry Rodriguez for your help in the entire pr The service is scheduled promptly and well done in high quality. I want to give thanks to Andy Tran and Henry Rodriguez for your help in the entire process. Other service staffs helped me as well. More
by Hong Lin
February 02, 2018
Awesome!! Great experience We always come to this showroom to buy Honda. Boubacar is a very nice sales person he always helps us recommending cars. Over all we enjoyed working w We always come to this showroom to buy Honda. Boubacar is a very nice sales person he always helps us recommending cars. Over all we enjoyed working with him. More
by Likhi0913
Employees Worked With
Boubacar
January 23, 2018
Hitch Trailer installed Great service at this Honda dealership. The staff was very friendly and kept you updated every step of the way. The salesman Sung Park was very friend Great service at this Honda dealership. The staff was very friendly and kept you updated every step of the way. The salesman Sung Park was very friendly when negotiating. Greeted with a warm smile and understand all the needs I wanted. I highly recommend coming here for your next Honda or any services you may need on your vehicle. More
by Teddy123
Employees Worked With
Sung Park
December 12, 2017
Amazing ability to find nails in tire sidewalls A certain amount of shadiness is to be expected at a dealer service center, and this department is no exception. They use all the basic ploys, for whi A certain amount of shadiness is to be expected at a dealer service center, and this department is no exception. They use all the basic ploys, for which you should be prepared before you go in. I have numerous instances after 4 years of ownership, but today's example: If you go in for just an oil change and rotation (i.e., less than $100), be ready for the old 'nail in the sidewall' routine. This has happened to me twice now when my estimate was under $100. A nail in the sidewall of the tire means it cant be patched; it must be replaced for about $190. They sure have a keen ability to uncover those nails when your bill is going to be cheap. Thank you, Russell & Smith--if it weren't for your crack team of technicians, half the Honda drivers in Houston might be driving around with deadly nails in their sidewalls! As I was checking out, I heard the service advisor next to mine tell his customer that he also had a nail on his sidewall!! Amazing... Its always a drag going in for service here because you know they're going to try to drive the cost up however they can. That said, the quality of work is acceptable; They tend to do things correctly and as promised. Keep in mind that the service advisors are under heavy pressure to drive up repair costs--It's the management that sets this policy. More
by 2013 civics rock
Employees Worked With
Not important
November 22, 2017
Don’t trust these people with your car I left my Accord for service and it was damages while it was here. The service manager, Michael, proceeded to tell me that it was there before and I m I left my Accord for service and it was damages while it was here. The service manager, Michael, proceeded to tell me that it was there before and I must have overlooked it prior to dropping it off. On their check in sheet, it was clear that the damage wasn’t there prior. I know the damage wasn’t there and I don’t like being lied to. I would NEVER RECOMMEND THIS PLACE!! More
by MJones
Employees Worked With
Service department
November 07, 2017
Very Please I wanted to say that the treatment which I was extended at this dealership considering I did not purchase my vehicle from them only because I was from I wanted to say that the treatment which I was extended at this dealership considering I did not purchase my vehicle from them only because I was from out of town and the car had to be towed to Russell & Smith has gave me great hope that the very next Honda I purchase will come from this dealer even from being out of town so I can only imagine how they treat the customers whom have purchased a vehicle from them. More
by Happy, G&S 409
Employees Worked With
Matt Gul
October 27, 2017
Cannot trust their service department. You might like this dealership if you don't have any problems with a car. But if your 1 month old car has a problem and you have to deal with service You might like this dealership if you don't have any problems with a car. But if your 1 month old car has a problem and you have to deal with service department it is Nightmare! They promise to call you back, but they never do. I left my car there at 7;30 am , now is 7pm and I tried to call them 5-6 times and still don't now anything about my car. Seems like no one is responsible for anything. I always liked Honda and bought two cars from this dealership this year. It was a big mistake. BTW they provide shuttle only one way. Other dealerships do both. I have problem with AC and they say they don't check it on Saturday, so I made an appointment on Friday morning so, I am staying without my car this weekend and without any idea when I will get it back. BTW they also don't give you a car for rent. Too complicated and so disappointed. Never will buy any cars from them and will recommend people to find another place to buy a car. More
by m.r.
Employees Worked With
David Nelson
October 22, 2017
Sung Park is so amazing and kind We went to this dealer at 2pm and bought a car at 5pm. We thanks to Park, he is so nice and patient. This was the first time went to dealer and talked We went to this dealer at 2pm and bought a car at 5pm. We thanks to Park, he is so nice and patient. This was the first time went to dealer and talked with salesman. And definitely this is a good trip. We bought a car which we like so much. Thanks More
by Liza17
Employees Worked With
Sung Park
