Russell & Smith Honda - Service Center

Jessica diagnosed my issue over the phone and got me on the schedule immediately. She is a real gem. She also is a wonderful communicator. Give this woman a raise! the schedule immediately. She is a real gem. She also is a wonderful communicator. Give this woman a raise! More

Thank you for your advice and keeping my records but I miss the car wash service miss the car wash service More

I avoided the service department here for several years, after repeatedly bad service. They have completely turned it around. It’s now our first choice for Honda service. Thomas helped me out yesterday. I r after repeatedly bad service. They have completely turned it around. It’s now our first choice for Honda service. Thomas helped me out yesterday. I recommend this location for its helpful personnel. More

My neighbor recommended this place and I had a nice experience. The technician informed me of the issues with my car and consult me with patience before proceeding to repair. They also gave me a small experience. The technician informed me of the issues with my car and consult me with patience before proceeding to repair. They also gave me a small discount. More

The service center is clean and has a nice sitting area for customers. Most of the service advisors I met over the last couple of years look very tired, and they do not seem to want to talk. Only one guy I for customers. Most of the service advisors I met over the last couple of years look very tired, and they do not seem to want to talk. Only one guy I recently met nicely answered and explained my questions. More

Very good customer service especially charlie nyugen the best very professional and kind the mgt included great staff sincerely aaron wright happy customer best very professional and kind the mgt included great staff sincerely aaron wright happy customer More

Excellent all around customer service. The team didn’t stop til they found my issue! The team didn’t stop til they found my issue! More

Big drop in their quality of service and large increase in cost along with bad items like using a credit card add on fees at a place that charges hundreds to thousands of dollars. Even my friends have stop in cost along with bad items like using a credit card add on fees at a place that charges hundreds to thousands of dollars. Even my friends have stopped going here in favor of big star Honda. I am not a rep of big star, and I am not a fan of any specific dealership. This place just keeps on driving away customers like me, because they think they have a big pot of gold from the medical center people as their customers. Vote with your feet because I have complained and not even the managers listen despite buying my Honda van from them! More

The dealership had coffee, clean, nice sitting area for customers and customers who had children. The he employees seemed to be very friendly customers and customers who had children. The he employees seemed to be very friendly More

Had a flat tire and immediately Thomas help me to patch my tire I didn’t have to wait that long 😊 my tire I didn’t have to wait that long 😊 More