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Russell & Smith Mazda

Houston, TX

4.8
447 Reviews

3440 South Loop West

Houston, TX

77025

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Showing 447 reviews

April 29, 2024

The service department was extremely courteous and helpful and very knowledgeable concerning the work and needs of my vehicle. They explained everything very clearly and I wasn't overwhelmed or surp More

by aishaysmn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephen Rodriguez
April 28, 2024

I have been taking my vehicle to Russell and Smith Madza for as long as I have owned it. I bought my CX-7 in Oct 2009, it is a 2010 model. I paid it off in Oct 2014. I don't think I would still have this ve More

by KG6037
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Nguyen
April 27, 2024

We had a great experience, buying a car here. We felt like our business matters to them, and they were all nice to us. We did not felt like we were looked down at or being judged. We were not pr More

by Lananh Huynh
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sergio Martinez, 5 star / Lorenzo, 5 star
February 23, 2024

I trust the professional service I get every time. They treat me like a VIP! More

by maribriz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephen, Gilton Huggett
February 06, 2024

Excellent service and always kept me updated on the status of my vehicle. Everyone was friendly and helpful through the process. More

by gilbertgaitan79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Trevino
February 06, 2024

While they weren't able to put me in the car that I wanted, I was able to get another car that worked for me. More

by jg9645
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Randy Pham
January 27, 2024

Excellent job by sakes rep and finance department. Flow of the interactions was very smooth from test drive to driving off the property with our new 2024 CX-5. More

by Rob Byrne
Recommend Dealer
Yes
Employees Worked With
Elaina Vitela, Christopher Odell
December 31, 2023

Cyruss Pilgrim got me into buying the 2024 Mazda CX-5 New 2.5 Select. Cyruss is an awesome salesperson, and he is extremely professional and knowledgeable. I really like dealing with him and would definitely More

by silabrata.93
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cyruss Pilgrim, Gilton Huggett, Ravi Sapkota, Otto Schnellbacher, Alejandro Montoyo, Nicholas Sabzrvari, Stephen Raggette
December 21, 2023

The staffs at service department are friendly and professional . They show a good communication skill on illustrating the service process clearly, and my car is maintained on time as expected. More

by ericsung0915
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Rodriguez
Dec 29, 2023 -

Russell & Smith Mazda responded

Hi Eric. Thank you for your feedback for our team. Please reach out to us if you need anything else. Have a great day!

November 06, 2023

Alfredo, my Service Advisor provided excellent service. This was my first time at the dealership, as I had just purchased a used Mazda. He was very courteous and respectful. Good service is hard to find More

by Charleen.Jones
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Otto Schnellbacher
Nov 20, 2023 -

Russell & Smith Mazda responded

We are so happy to hear that Alfredo provided you with excellent service, Charleen. Please don’t hesitate to reach out if you need anything else. Have a wonderful day!

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