Russell & Smith Mazda

New 2016 Mazda3 car Otto Schnellbacher is the reason why I am purchasing a car from Russell & Smith. All dealership have the ability to locate the exact car that someone Otto Schnellbacher is the reason why I am purchasing a car from Russell & Smith. All dealership have the ability to locate the exact car that someone is wanting, but I found most do not want to pursue any combination of features which is not currently available on their lot. Otto was the exception. He was also very patient in walking thru the features, explaining the differences, etc. People like Otto, put the fun and joy back in getting a new car. More

Customer Service Excellence A few years ago I was living in Philadelphia and in the market for a Mazda CX5. The dealership near me was so antiquated in how they treated me as a c A few years ago I was living in Philadelphia and in the market for a Mazda CX5. The dealership near me was so antiquated in how they treated me as a customer that I went elsewhere and got a different car. They were out of touch how much information is in the hands of customers these days and that some of us would rather not spend hours negotiating prices. I am so impressed with Russel & Smith dealership. Everyone I dealt with was genuinely friendly and actively working to ensure a positive car buying experience. They were reasonable about prices - on both a new car and my trade in - without having to go back and forth a bunch of times. When the car I wanted was not immediately available they went the extra step of finding it fast. I would definitely buy a future car from them. I am so glad I gave Mazda a second chance. More

Great experience with Gilton! This was our first experience with buying Mazda and Gilton was our guy. Very knowledgeable, patient and when he didn't know an answer to a question, h This was our first experience with buying Mazda and Gilton was our guy. Very knowledgeable, patient and when he didn't know an answer to a question, he took efforts to find it. Would highly recommend this dealership as the whole time was courteous and professional and has been following up every step of the way. We felt no pressure to buy and had a refreshing experience over all. Very happy with our new Mazda CX-5! More

Solid experience, no haggling Gilton was very informative and patient with me as I was going through the process. Everything was smooth and I wasn't pressure with up-selling, we ju Gilton was very informative and patient with me as I was going through the process. Everything was smooth and I wasn't pressure with up-selling, we just focused on the car I was interested in. More

Great customer service I had a really great experience thanks to my sales associate, Otto. As a first time new car owner, Otto made sure to take the time to go over all my o I had a really great experience thanks to my sales associate, Otto. As a first time new car owner, Otto made sure to take the time to go over all my options and made sure I left 100% satisfied. He went above and beyond and spoke to my step-father (who lives out of state) to ease his fears that the car I wanted was a great fit for me personally and financially. The customer service I received from Otto totally exceeded my expectations and I def recommend asking for Otto to anyone who is looking to get a new or used car from Mazda. More

Great Selling Experience! I am pleased to share the experience of selling my car through Russell and Smith Mazda. Russell and Smith Mazda provided the highest of three apprais I am pleased to share the experience of selling my car through Russell and Smith Mazda. Russell and Smith Mazda provided the highest of three appraisals for my car sale. I was very well looked after by Otto Shnellbacher who exceeded my expectations and went above and beyond with his outstanding customer service. Otto is personable, highly professional and a pleasure to deal with. Selling a car can be a stressful experience, however Otto guided me through the selling process from start to finish with ease. He ensured that he was always available to answer my questions and even loaned me his iphone charger to help me get home as my phone battery had run out of charge! Otto is an asset to Russell and Smith Mazda and I would definitely recommend him and the Mazda dealership to anyone who is looking to sell their car. Five starts from me! More

FOURTH CAR PURCHASED FROM THIS DEALERSHIP Otto worked hard for me. I would recommend asking for him when wanting to buy a car.I got fed up with the other Mazda dealership game playing and this Otto worked hard for me. I would recommend asking for him when wanting to buy a car.I got fed up with the other Mazda dealership game playing and this is our second of four vehicles over the years that Otto has been the salesman. I have always gotten the best deal at Russell and Smith. More

Impressed With Russell & Smith Mazda ! Great service before and after the sale. Not only that I got more money on my trade-in than I ever expected to get. Sales personnel were knowledgeable Great service before and after the sale. Not only that I got more money on my trade-in than I ever expected to get. Sales personnel were knowledgeable about their product, and service personnel have called me each time before it was time for an oil change. If you have not considered a Mazda. take a test drive at Russell & Smith Mazda, I'm sure you will be impressed. I was, and glad that I asked for Gilton Huggett. More

great customer service Nathan was very helpful on time told us what to expect and how long we would have to wait and the price very on time Nathan was very helpful on time told us what to expect and how long we would have to wait and the price very on time More

Mazda CX-5 It was my first experience purchasing and financing a new car and I am very happy with my experience at Russell & Smith Mazda! The staff was kind, fri It was my first experience purchasing and financing a new car and I am very happy with my experience at Russell & Smith Mazda! The staff was kind, friendly, knowledgeable and did not push me into anything. I decided to purchase a new vehicle on my own accord and I am so glad that I did! I LOVE my new CX-5! GREAT dealership! I highly recommend to anyone looking to purchase a new Mazda! More