Russell & Smith Mazda
Houston, TX
Filter Reviews by Keyword
By Type
Showing 477 reviews
Great Service I love my Mazda 3 5 door. My husband and I went to see the car I found online. Gilton Huggett made it a very injoyable experience. This is the 2nd car I love my Mazda 3 5 door. My husband and I went to see the car I found online. Gilton Huggett made it a very injoyable experience. This is the 2nd car it have purchased from Rusell & Smith Mazda. I recommend this Dealership to anyone. More
Cx3 suv The car is perfect for me and my husband. Great gas mileage ,very sporty look, very good speed, love the blue tooth and the heated seats are great! The car is perfect for me and my husband. Great gas mileage ,very sporty look, very good speed, love the blue tooth and the heated seats are great! More
Great Experience at Russell & Smith I have purchased my second Mazda from Gilton Huggett-he is great to deal with and always greets me with a smile! He knows his cars and explains featu I have purchased my second Mazda from Gilton Huggett-he is great to deal with and always greets me with a smile! He knows his cars and explains features in a way the buyer can understand. Great follow-up after the purchase. He doesn't just move on to the next deal. Have purchased 6 vehicles from Russell & Smith and have always had a great experience, great service department, too! Debbie L. More
Bought new Mazda here Gilton Huggett was a great salesman when we bought our Mazda here. He has since followed up several times to make sure everything is okay. Gilton Huggett was a great salesman when we bought our Mazda here. He has since followed up several times to make sure everything is okay. More
Great Car Purchase Experience Gilton Huggett was professional in all transactions concerning our purchase of our Mazda in September of this year. No Pressure, he was knowledgable Gilton Huggett was professional in all transactions concerning our purchase of our Mazda in September of this year. No Pressure, he was knowledgable in the functionality of the vehicle that we purchased. More
Great Sales Experience As a first time car buyer I was very nervous for purchasing a vehicle. I didn't want to feel pressured towards anything or to be taken advantage while As a first time car buyer I was very nervous for purchasing a vehicle. I didn't want to feel pressured towards anything or to be taken advantage while making such a huge financial decision. I wanted to be able to take my time and consider all of my options. Otto Schnellbacher assisted me in purchasing my car, and he did a fantastic job explaining every part of the process to me. He told me all of the features and details during my test drive with my new Mazda CX-5. Otto fully explained every part of the Certified Pre-Owned package and made sure he answered all of my questions. I never felt he was rushing me out at all. I would highly recommend Otto for anyone who is looking for someone who is real, honest and for someone who doesn't want to be pressured towards anything during a car buying process. He did a great job! More
Great, friendly, very easy service from Gilton Bought a brand new CX5. Gilton was helpful, informative and made the whole process very easy and smooth. I liked the fact he didn't pressure me in any Bought a brand new CX5. Gilton was helpful, informative and made the whole process very easy and smooth. I liked the fact he didn't pressure me in any way and I felt he was honest and straight forward. Always helpful with any questions I had...I'd happily recommend anyone to buy a car from Russel & Smith and to ask for Gilton. More
Great service, Low pressure. Professional. Two of my cars were totaled in a flood. Gilton and Steve gave us great service and match other dealer's best prices. Highly recommended. Two of my cars were totaled in a flood. Gilton and Steve gave us great service and match other dealer's best prices. Highly recommended. More
New Car Purchase My husband and I purchased a new Mazda Mazda3 yesterday. We had done our research ahead of time so we knew what we wanted. Gilton was very helpful. My husband and I purchased a new Mazda Mazda3 yesterday. We had done our research ahead of time so we knew what we wanted. Gilton was very helpful. He led me through a variety of road conditions on the test drive (highway, bumpy roads, etc.) so I could get a true feel for the car. After deciding to purchase the car, we worked with Edgar Williford to complete the paperwork. I think Edgar could talk to anyone about anything! He and my husband talked about old cars for a bit but then he moved us through the signing of all the documents. Gilton then escorted us out to the car, took pics for us and spent several minutes reviewing everything inside the car once again. We both were very pleased with the service from Gilton and Edgar. I'm really excited to have a new car as the one I was driving is 13 years & 3 months old! More
Horrible Timing 2 weeks, after having a pleasurable purchase with (Gilton H. & Pete) with my pre-owned Mazda CX-5, I get a call to bring my car into because they "fo 2 weeks, after having a pleasurable purchase with (Gilton H. & Pete) with my pre-owned Mazda CX-5, I get a call to bring my car into because they "forgot" to do a certification. Not only is this an inconvenience for me, to come on my lunch hour and be pressed for time, it is very unprofessional that as a dealership you forgot to do something, and I have to re arrange my schedule to get it completed. I understand at times, things happen and can be forgotten but if it was so important to be done, I would have appreciated the dealership having it completed before I drove my car off the lot! Gilton & Pete I understand, are not responsible, they were just as shocked as I was to be back in 2 weeks!!!! ******************* FRUSTRATED!!!!!!!!!!!!! More

