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Russell & Smith Mazda
Houston, TX
471 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 471 reviews
January 23, 2014
Even the fact that I'm new in this country they find the way to help me and gave me all information I needed. They also pick me up from my house. I was a great service the way to help me and gave me all information I needed. They also pick me up from my house. I was a great service More
by MarioDiaz
Employees Worked With
Gilton Huggett
January 17, 2014
Awful experience!!! While my initial experience was very negative with Mr. Sugiharto due to several hurtful and extremely unprofessional remarks he made to me, his b While my initial experience was very negative with Mr. Sugiharto due to several hurtful and extremely unprofessional remarks he made to me, his boss Mr. Rodriguez reached out to me after finding out that I was upset with my experience. In fairness and truthfulness, Mr. Sugiharto also apologized several times to me and did make a strong effort to try and assuage my anger, although he kept insisting that the unprofessional and inappropriate remarks he had made to me, well it was my problem because other people didn't seem to mind his crass remarks. I am basing my review on Mr. Sugiharto's attitude and behavior not on this dealership overall. Although I am still quite angry and disappointed by my first ever car buying experience, I will admit that the upper management did try and make things right. Overall I am still not happy but there is no harm by listening to them if they reach out to you, express your dissatisfaction and see if you can come to a fair resolution. I had an even worse experience with Mr. Vo in the Service Department and will NEVER return to this dealership ever again. More
by gn7305
December 31, 2013
I have exceptional experience with Sutoyo when buying my Mazda 3 S Grand Touring 2014. He was very friendly and very helpful in his dealing and able to explain many thing with easier to understand terms. He Mazda 3 S Grand Touring 2014. He was very friendly and very helpful in his dealing and able to explain many thing with easier to understand terms. He was also especially very patient as I had taken several visits, phones, and emails before actually deciding to purchase the car, given several unique needs and situations. I have already recommended him to a friend looking for new car. If it was not him I likely won't purchase the most expensive line of the Mazda 3. Sutoyo is even better than his manager there which kind of annoyed me as his manager tried to sell a car as soon as possible, especially during my second visit. In the end I would say my overall experience is exceptional, especially because of Sutoyo. Also I would also highlight that the finance manager there is also very friendly. More
by aristo999999999
December 27, 2013
I would like to thank Russell & Smith Mazda for the 'Exceptional' service I received when purchasing a car for my daughter recently. The sale process went very smoothly, and Stephen R and Michael V wer 'Exceptional' service I received when purchasing a car for my daughter recently. The sale process went very smoothly, and Stephen R and Michael V were both personable and very professional in making my buying experience all the more enjoyable! My daughter absolutely loves her car. I would without hesitation recommend this dealership to my family and friends. Best regards, Mary More
by life45
December 15, 2013
Ravi is a great sales person. He was highly responsive to all my emails and flexible with his time. I would not hesitate to use Ravi for future purchases. to all my emails and flexible with his time. I would not hesitate to use Ravi for future purchases. More
by jawallerjr
Employees Worked With
Ravi Sapkota
December 11, 2013
Ravi was personable, professional and made my Mazda experience enjoyable! I didn't feel pressured and he seemed genuinely interested in my satisfaction and well-being. Everyone in the office was equ experience enjoyable! I didn't feel pressured and he seemed genuinely interested in my satisfaction and well-being. Everyone in the office was equally professional...an overall positive experience! More
by daniel_kallio
Employees Worked With
Ravi Sapkota
December 11, 2013
Ravi was really helpful and professional, he made my whole experience really enjoyable. He was there when I needed answers and he even called me a couple of times to see if I had any doubt or question. whole experience really enjoyable. He was there when I needed answers and he even called me a couple of times to see if I had any doubt or question. One of the best experiences I ever have buying a new car!!! More
by PatricioTreviño
Employees Worked With
Ravi Sapkota
December 05, 2013
Ravi has been exceptional in providing service and made the whole process of buying a new car very pleasurable. He was very accomodative to all of my requests during the purchase. He was upfront with what the whole process of buying a new car very pleasurable. He was very accomodative to all of my requests during the purchase. He was upfront with what he could/could not do with respect to pricing. He never pressured me into making a decision and always gave me the space and time to come up to the decision. He never promised what he could not deliver. He took the time to demonstrate all the features and he went out of his way to get the vehicle that I was looking for. If you are buying a new car I would recommend the Mazda line of cars, and highly recommend working with Ravi Sapkota @ Russell & Smith before visiting any other mazda dealerships. More
by srmchem
Employees Worked With
Ravi Sapkota
November 21, 2013
Went b for a test drive, then bought a car the next week. I had communicated that I wanted a specific model and brand and that we could get together on Wed, when the sales person wasn't going to be in the o I had communicated that I wanted a specific model and brand and that we could get together on Wed, when the sales person wasn't going to be in the office for Mon & Tues. I got there on Wed, but he didn't have the car I had asked about. He had to get it from another dealership AFTER we negotiated the price. That added nearly 2 hours to the time. I was there from 11:30am-5:00pm - tough day for both of us.' The Sales Mgr (Gen Mgr), Steve, never interacted with us, which I thought was strange. I introduced myself to him after having met him the week before. He was nice, but didn't really act like he was interested in supporting Ravi's sales effort. Ravi had to go to another dealership (Deeter Mazda) to get my car. Steve finally came in at one point and said that Ravi had just called and that he was 10-15 minutes out. I do not mean to be negative about Steve; only an observation, as I watched other managers get REALLY involved with their salespeople. It felt like Ravi was left on an island, in my opinion. Ravi was GREAT. He was very involved in making sure I had all of my questions answered and I felt like he worked with me on my pricing. His explanation of ALL of the functions of the car were amazing. There are so many that I am quite sure that I will have to spend a while studying the manual. But he made it seem so easy. i was surprised that the car that I had asked about wasn't there, and that it took 2 hours to get it. That made the sales experience a little longer than I had expected, but i also understand that you aren't going to get a car from another dealership unless you are sure you are going to sell it. Ravi did his best, in that respect. Overall, it was a good, if long, experience and I applaud Ravi for his patience and salesmanship. i would definitely buy a car from him again. More
by ocayd
Employees Worked With
Ravi Sapkota
November 21, 2013
This was my fourth car bought at Russell-Smith Mazda and I'm totally satisfied. I got a great deal during the buying process, no to mention Mazda 3 is an exceptional car and looks and feels way more expensi I'm totally satisfied. I got a great deal during the buying process, no to mention Mazda 3 is an exceptional car and looks and feels way more expensive. About that, Sutoyo is a great salesperson. Despite I've gotten the best deal in Houston, his commitment for customer satisfaction is so high that he always want you with a happy face before, during and after you close a deal. He's always taking care of you, giving you a clean car, a full tank, and even with your car services reminder during the first months. For me if I'm thinking in buying a car, my option will be Russel & smith Mazda. Honestly I could do it again!. Keep it up Sutoyo & Russell-Smith Mazda! More
by Martincho77
