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Russell & Smith Mazda

Houston, TX

4.6
476 Reviews

3440 South Loop West

Houston, TX

77025

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Showing 476 reviews

October 31, 2013

I purchased my first Mazda less than 1 year ago from Russell & Smith, who had come highly recommended to my family and I. From the moment we arrived we received genuine, professional, and friendly serv More

by loshiro
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Rodriguez, Gilton Huggett
Nov 01, 2013 -

Russell & Smith Mazda responded

Thank you so much for your wonderful review! I am so sorry to hear about your accident, but I'm happy we were able to help you find a new Mazda3. We appreciate your business and this glowing review. Feel free to reach out to us at any time. Sincerely, Katie Smith - Internet Manager ksmith@russellsmith.com

October 29, 2013

I'm very happy to buy my new Mazda 6 from Russell & Smith. Because all Employees are very nice. Ravi Sapkota is very friendly and he was listened all my needs carefully. He explained all about the ca More

by sblee70
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ravi Sapkota
Oct 29, 2013 -

Russell & Smith Mazda responded

Congrats on your new Mazda6! We are so thrilled you had a positive experience throughout the car buying process. Ravi is a great sales person who is always friendly and loves helping customers. Thank you for your 5 star review and your business. Please contact us if you need anything else. Sincerely, Katie Smith - Internet Manager ksmith@russellsmith.com

October 17, 2013

This was the third Mazda that I've purchased. The Sale Manager was very very helpful, he also took the time to assist the Sale person (Ibrahim Abdellatif) with my transaction. I told Aaron Fuller t More

by omattern
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron Fuller
Oct 17, 2013 -

Russell & Smith Mazda responded

Congratulations on your new Mazda! We are so happy that we could help you through the buying process in a timely fashion. If you need anything else, do not hesitate to contact us. Sincerely, Katie Smith - Internet Manager ksmith@russellsmith.com

October 17, 2013

Best sales person. Very kind and understanding may God continue to bless him. It is hard to find a good honest person these days but Sutoyo is that person I highly reconmend. More

by marcosagarza
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 18, 2013 -

Russell & Smith Mazda responded

Thank you so much for writing a great review for Russell & Smith Mazda. We are pleased that you had such a positive experience with Sutoyo and at our dealership. We are always happy to help our customers with anything they need. If you need anything else, please call or email us. Sincerely, Katie Smith - Internet Manager ksmith@russellsmith.com

October 13, 2013

Ravi Sapkota recognized right away that I had already done my research about the car I wanted to test drive, and was not interested in a high pressure sales pitch. He was friendly and respectful in all o More

by slichi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ravi Sapkota
Oct 16, 2013 -

Russell & Smith Mazda responded

Thank you for this review. We are so glad that we could answer all of your questions. Ravi Sapkota is very knowledgeable and will always take the time to help anyone. The next time you are in the market for a car, please come see us. If you have any additional questions, please feel free to call or email me. Sincerely, Katie Smith - Internet Director ksmith@russellsmith.com

October 07, 2013

Ibrahim Abdellatif is such a wonderful person. He was so patient will all my questions and made sure all my queries get answered. Very humble and down to earth person. I loved his hospitality and knowledge More

by shivooz1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ravi Sapkota
Oct 08, 2013 -

Russell & Smith Mazda responded

I want to thank you so much for writing a review about your experience. I am so happy that you had a great and positive experience especially with everyone at Russell & Smith Mazda. If you need anything else, feel free to call us or email. Katie Smith - Internet Manager ksmith@russellsmith.com

October 06, 2013

Very nice salesman, I enjoyed my purchase. I'm loving my new car. It is very fast and rides very smooth. I will purchase again there next time. More

by smartinez2573
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
gilton, Gilton Huggett
Oct 08, 2013 -

Russell & Smith Mazda responded

We are so glad you are enjoying your new car! If you need anything from us, please email or call us. We are always happy to help. We hope to see you soon! Katie Smith - Internet Manager ksmith@russellsmith.com

October 03, 2013

Ravi was an absolute pleasure to work with. He is very personable and greeted me with my car ready to test drive with an ear to ear smile. He was pleasant and wasn't overbearing or pushy like others. We e More

by lalanvu
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ravi Sapkota
Oct 08, 2013 -

Russell & Smith Mazda responded

Thank you for your review! We are very happy Ravi was able to assist you while car shopping. As always, please call or email us if we can help you with anything. Katie Smith - Internet Manager ksmith@russellsmith.com

October 02, 2013

Staff at this dealership were friendly, helpful, and not at all pushy or obnoxious. I found the car I was interested in on the internet about 2p, called to schedule an appointment, and arrived at 7p. The More

by cjwheeler
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
October 02, 2013

Sutoyo was great. I had a hard time making a decision about the color and he was very patient. I would definately recommend him to a friend. Thanks for making my new car purchase so smooth. Debbie Konz More

by DebbieKonz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 08, 2013 -

Russell & Smith Mazda responded

We are so happy you were able to pick out the perfect car! Please let us know if we can help you with anything in the future. Katie Smith - Internet Manager ksmith@russellsmith.com

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