
Russell & Smith Mazda
Houston, TX
Filter Reviews by Keyword
By Type
Showing 476 reviews
I purchased my first Mazda less than 1 year ago from Russell & Smith, who had come highly recommended to my family and I. From the moment we arrived we received genuine, professional, and friendly serv Russell & Smith, who had come highly recommended to my family and I. From the moment we arrived we received genuine, professional, and friendly service. Sadly, less than 1 year with my new Mazda, I was in a horrible accident which rendered my car, totaled. I was so happy with my Mazda 3 and the experience I had at Russell & Smith, that I knew I wanted my next car to be the exact same. Throughout the paperwork and working with the insurance company, Steve Rodriguez was very helpful. He advised me and guided me throughout the process and then assisted me on finding a new Mazda 3. The entire process was so seamless and great! Gilton Huggett assisted me with my purchase and sent me on my way! He was very professional, friendly and informative. Thank you Steve and Gilton! I love my Mazda 3! More
I'm very happy to buy my new Mazda 6 from Russell & Smith. Because all Employees are very nice. Ravi Sapkota is very friendly and he was listened all my needs carefully. He explained all about the ca & Smith. Because all Employees are very nice. Ravi Sapkota is very friendly and he was listened all my needs carefully. He explained all about the car and showed me how to use and control it. It was vey helpful for me. He is a great person and I would highly recommend to buy a car through him. Thanks. More
This was the third Mazda that I've purchased. The Sale Manager was very very helpful, he also took the time to assist the Sale person (Ibrahim Abdellatif) with my transaction. I told Aaron Fuller t Sale Manager was very very helpful, he also took the time to assist the Sale person (Ibrahim Abdellatif) with my transaction. I told Aaron Fuller that I did not want to spend my whole evening at the dealership, and he did was it took to get my purchase done in a timely fashion. More
Best sales person. Very kind and understanding may God continue to bless him. It is hard to find a good honest person these days but Sutoyo is that person I highly reconmend. continue to bless him. It is hard to find a good honest person these days but Sutoyo is that person I highly reconmend. More
Ravi Sapkota recognized right away that I had already done my research about the car I wanted to test drive, and was not interested in a high pressure sales pitch. He was friendly and respectful in all o done my research about the car I wanted to test drive, and was not interested in a high pressure sales pitch. He was friendly and respectful in all of our interactions. When I had questions, he answered them clearly. He also showed me some things about the car that I could not find on-line. When I asked for some time to sit in the car, play with the dials, and check how well luggage fit in the back he gave me as much time as I needed without interruption. I didn't end up buying a car from Ravi this time, but will definitely go back to see him at Russell & Smith Mazda the next time I'm in the market for a car. More
Ibrahim Abdellatif is such a wonderful person. He was so patient will all my questions and made sure all my queries get answered. Very humble and down to earth person. I loved his hospitality and knowledge patient will all my questions and made sure all my queries get answered. Very humble and down to earth person. I loved his hospitality and knowledge about the cars. Ravi Sapkota was actually the first person I called who introduced me to Ibrahim. But he always made sure I am being spoke to and also if my questions/needs are being addressed. He also got me a nice rebate. After I got the car , he even gave me a courtesy call. So nice of him. I also appreciate the support provided by the manager Mr. Rodriguez. I could not believe my eyes when he himself stepped into the car to address the fuse issues. The finance executive and the old car manager were also really nice people to interact with. Overall , me and my family felt very comfortable during the car purchase. It was a nice experience. if I had the money , I will buy another car from this dealership for sure some day. Ambience wise too, this place was nice. My kid was busy playing in the play area when me and my wife were discussing to sales folks. More
Very nice salesman, I enjoyed my purchase. I'm loving my new car. It is very fast and rides very smooth. I will purchase again there next time. loving my new car. It is very fast and rides very smooth. I will purchase again there next time. More
Ravi was an absolute pleasure to work with. He is very personable and greeted me with my car ready to test drive with an ear to ear smile. He was pleasant and wasn't overbearing or pushy like others. We e personable and greeted me with my car ready to test drive with an ear to ear smile. He was pleasant and wasn't overbearing or pushy like others. We even got to play hacky sack in the dealership! Overall I have never had so much fun car shopping! I would def recommend him to others. More
Staff at this dealership were friendly, helpful, and not at all pushy or obnoxious. I found the car I was interested in on the internet about 2p, called to schedule an appointment, and arrived at 7p. The at all pushy or obnoxious. I found the car I was interested in on the internet about 2p, called to schedule an appointment, and arrived at 7p. The salesperson had the car ready for a test drive when we arrived. The car was the model, color, and price that suited us so we decided to purchase the car. The dealership staff were efficient in getting all the paperwork completed and we were out the door in less than two hours, driving the car home that evening. We decided to add a luggage rack, so the dealership provided a loaner car for the one day needed to get the rack installed. Although initially we were told there was only one key (this was a certified used car), the financial manager did help us obtain the second key at no cost. I appreciate his willingness to get that done. Thank you for a great experience at a car dealership! More
Sutoyo was great. I had a hard time making a decision about the color and he was very patient. I would definately recommend him to a friend. Thanks for making my new car purchase so smooth. Debbie Konz about the color and he was very patient. I would definately recommend him to a friend. Thanks for making my new car purchase so smooth. Debbie Konz More