Russell & Smith Mazda

Purchased a 2013 Mazda 3 today from Sutoyo Sugiharto at Russell & Smith Mazda in Houston. Second Mazda I have purchased from Sutoyo (2010 Mazda CX-9). Both have been the best experiences I have had in pu Russell & Smith Mazda in Houston. Second Mazda I have purchased from Sutoyo (2010 Mazda CX-9). Both have been the best experiences I have had in purchasing a new car - working with an experienced Internet Sales Manager like Sutoyo is definitely the way to go. No hassle, painless buying experience for a fair price. Able to pick out car, test drive, make purchase, and drive off the lot in a quick visit, and take advantage of a great Labor Day Sales price. More

My husband and I visited the dealership to look at a new mazda and a used Soul. My husband had previously spoken to mr. Ibrahim Abdellatif. Mr. Abdellatif saw us coming and came outside , with an extended mazda and a used Soul. My husband had previously spoken to mr. Ibrahim Abdellatif. Mr. Abdellatif saw us coming and came outside , with an extended hand, to meet us. Even though we went to see these particular cars, I saw several others that I was curious about and Mr. Abdellatif never became impatient or abrupt. He was glad to answer any and all questions We were offered coffee and water several times. Even though, we checked out several vehicles, Mr. abdellatif was so courteous and kind. Needless to say, we settled on the 1st car we looked at, the Mazda 3. We were taken outside and shown the different colors; however, we chose the white floor model. From entering the grounds to the finance manager, we were treated royally. This was the most pleasant and rewarding experience, while purchasing a vehicle, that we have ever had. Thank you Russell Smith and Mr. Abdellatif. Rufus and Johnnie Mae Williams More

Was looking for a used Miata, James really took the time to review differences in price between model I was looking at and a new one. We ended up getting the new one and spending more than planned, but real to review differences in price between model I was looking at and a new one. We ended up getting the new one and spending more than planned, but really am glad we did. We visited so many times they had to be over us.... But everyone was nice, always knew what was going on and could answer our questions .c Sutoyo in Internet sales was also helpful in this process Overall great service, great follow up, even getting thru finance was great(read-fast) We are really pleased with our new car and the wonderful experience we had at Russell&Smith Mazda :) More

Ravi was great!!! He was willing to provide us with any information we needed, but he also didn't drag things out. Our purchase was quick, exceptionally well-priced, and enjoyable. I would highly recommend information we needed, but he also didn't drag things out. Our purchase was quick, exceptionally well-priced, and enjoyable. I would highly recommend Ravi to anyone! More

My wife and I were in the market for a new vehicle. We buy all of vehicles through the Internet. The Internet sales manager, Sutoyo, contacted me via email within a few hours after my initial inquiry thro buy all of vehicles through the Internet. The Internet sales manager, Sutoyo, contacted me via email within a few hours after my initial inquiry through the Mazda site. At least 4 other dealers did too, but there was something different about Sutoyo's as it seemed like a real sincere reply. We test drove a CX-5 and Mazada3 5-door and preferred the CX-5, even over the Honda CR-V and Toyota RAV4. Sutoyo pledged to get a vehicle for us within a few days. When we decided (a day later) all business was conducted through email in a very quick and responsive manner. We had a great quote on the purchase and drive out price at another dealer, which I sent to Sutoyo. He beat the price significantly. Timeline was test drive on Thursday, quote via email on Friday, car delivered on Monday. It was the precise color, trim level, and had the Bose/moonroof option, which is what we wanted to purchase. I honestly thought that the price was so low because of some catch for hidden charges when we went in for financing. Nope it was all legitimate. In fact, the finance manager, Edgar, was able to get us 0.9% APR for 60 months. We were not pressured to purchase extra warranties or any other options. WE walked in with a quoted price that was honored to the penny. All in all it was the BEST new car purchasing experiences we have ever had. More

My wife and I had a clear idea of what we were shopping for and R&S mazda had 2 cars that were on our list. We were fortunate to have Ravi approach us in the car lot and to show us the 2 cars in addition t for and R&S mazda had 2 cars that were on our list. We were fortunate to have Ravi approach us in the car lot and to show us the 2 cars in addition to showing us other options. Ravi wasn't pushy, eager or full of air. He was very accommodating and was easy to talk/work with. After a few "back & forths" we met on a number and moved forward with the purchase. I made a few requests before the purchase of the vehicle, and he said he'd look into it. The next day my wife spoke to Ravi's manager and everything that was on my list was taken care of! (i was expecting to call the dealership if they questioned any of my requests...was a relief that i didn't have to) The only drawback of this experience was the waiting time for finance to prepare the documents for me to sign. We had our 10 month baby with us so you can imagine how trying it was to be patient for 30 min or so. thank you Russell & Smith Mazda! More

I walked into the dealership initially just to test drive the vehicle, Ibrahim was very nice and informative and gave me a good introduction to the vehicle and also a test drive. Finally before leaving the d the vehicle, Ibrahim was very nice and informative and gave me a good introduction to the vehicle and also a test drive. Finally before leaving the dealer to make up my mind, Ibrahim was polite and not too insistent or pushy. I returned back and after I took my time deciding what I wanted sat down to negotiate a deal. I had read horror stories elsewhere of aggressive dealers at japanese car dealerships. I had personally witnessed the demeaning manner in which Nissan dealers had treated my friend when he sat down for negotiation. I braced myself for such a treatment but my experience here turned out to be a very pleasant one. Very little negotiation before I was allowed to go in to meet the finance manager Edgar. Before I went in the price was brought down to the mutual satisfaction of Ibrahim and me. The experience I had inside was a completely different one than I had anticipated. I personally witnessed painstaking, acrimonious, bitter haggling with the finance department guy in Nissan dealership who literally undid whatever negotiation had taken place at the dealers table by playing with the APR. Edgar was completely different he gave me the best APR and that too in 5 mins. No negotiation whatsoever, no changing the numbers that Ibrahim had given me. He presented a few packages that the dealership offered and when I politely refused them Edgar struck them off, no haggling, no pushing, no carrot dangling, none of the threatening demeanor I had personally witnessed at other Nissan dealerships. He further reduced the APR he was offering me when I insisted I deserve a better deal. Overall one of the most pleasant experiences ever. This was the first car I bought in my life, it is a pleasant experience for me. That is all anybody wants, the entire deal to be fair and a pleasant experience. Even when I forgot to get the title of the car I had traded in Edgar gave me a day and let me get the title the next day and drive out my new car without any delays. More

We had been to another Mazda dealership in Houston and weren't satisfied with the customer service. Working with Ravi was a pleasure. He was courteous, respectful, patient, and professional in working w weren't satisfied with the customer service. Working with Ravi was a pleasure. He was courteous, respectful, patient, and professional in working with us to lease our new Mazda6. It's a beautiful car! I love the way it drives and all the great features available. We are very pleased with your dealership and will recommend friends to you if they're in the market for buying a new car!!! Thank you so much for all you have provided to us-we can't say enough about our car-very classy and we're so proud to drive it!!! More

Ibrahim was great. He took terrific care of me. And the dealership was a pleasant place. They had toys for my 6 month old son to play with. dealership was a pleasant place. They had toys for my 6 month old son to play with. More

Mr. Abdellatif was very approachable andhad a vast knowledge about Mazda and the vehicle. He made my car shopping very easy and was able to help me out throughout the entire process. I highly recommen knowledge about Mazda and the vehicle. He made my car shopping very easy and was able to help me out throughout the entire process. I highly recommend Mr. Abdellatif to anyone. More