Russell & Smith Mazda

My salesman was Gilton Huggett. This was the best car buying experience I have had to date. The transaction was smooth and quick and Gilton was very friendly and knowledgeable. Great experience at the buying experience I have had to date. The transaction was smooth and quick and Gilton was very friendly and knowledgeable. Great experience at the dealership and with Gilton! I would highly recommend Russell & Smith and especially Gilton. More

We had done our research, found the car we wanted. I was able to send a message on a Sunday, Gilton called me on Monday and we set up an appointment time. Between the time we arrived and the time we l was able to send a message on a Sunday, Gilton called me on Monday and we set up an appointment time. Between the time we arrived and the time we left with the car we wanted, it was only 2 hours! Not sure anyone likes going to buy a car, but we had a very good experience at Russell & Smith. In fact this was the second Mazda we purchased from this dealership AND from Gilton. More

I went in to compare their Mazda 2 subcompact againt others I'd seen (Kia Rio, Nissan Versa, Honda Fit, Chevy Spark and Sonic). I wasn't convinced by any of these but wanted something that was affordabl others I'd seen (Kia Rio, Nissan Versa, Honda Fit, Chevy Spark and Sonic). I wasn't convinced by any of these but wanted something that was affordable and great on gas. Sutoyo was able to fill those considerations and gave me the option of style and comfort in a 2013 Mazda 3 Hatchback. It fell within out range of expense and gives us 40+ mpg. Thank you Sutoyo for finding what we wanted and giving us a great deal. He really worked to find what was best for us and not best for them. I highly recommend him for your next car search and purchase. I'm very pleased with his service. More

My mother and I initially came to this dealership expecting a simple test drive and a simple negotiation before leaving empty handed. We had initially only wanted to test drive the Mazda 3 and see ho expecting a simple test drive and a simple negotiation before leaving empty handed. We had initially only wanted to test drive the Mazda 3 and see how it stacks up to the civic. Mr. Abdellatif, who was very friendly from get go, did a very nice and thorough job explaining and demonstrating how the vehicle worked. One thing in particular stood out to me was when I complained that the steering felt a little tight. Mr. Abdellatif demonstrated to me that the tightness in the steering wheel was the result of a state of an art safety system so that the car does not go veering off course when I change lanes. Overall I felt during the test drive he was very helpful and explained the features of the car very well. Then when it came to negotiating the price, I was surprised by how straight forward he was. Instead of leading us on an dull rehearsed explaination of cost, taxes, and destination fees, he straight out asked for what we were willing to offer. Also throughout the process he was very patient. English is not my Mom's first language, so there were times when the same thing was needed to be explained many times before she understood. Mr. Abdellatif did not appear to be irritated by this and would carefully explain each thing over again. Overall I felt the Mr. Adbdellatif truly wanted us to feel welcomed and help us negotiate the price we wanted. We are now very happy with the Mazda 3 that we purchased. More

After researching cars for months and visiting a few dealerships I emailed Russel & Smith Mazda and got a hold of Sutoyo. He was able to find the car I was looking for, at a price that was within my bud dealerships I emailed Russel & Smith Mazda and got a hold of Sutoyo. He was able to find the car I was looking for, at a price that was within my budget. He was quick to answer my questions, and was always friendly and courteous. He made making a big decision a less stressful event. More

I came in looking at the Mazda 3, and I was immediately welcomed to the dealership. Ravi really helped me out during the test drive because he was very knowledgeable about the car. I was able to purchase t welcomed to the dealership. Ravi really helped me out during the test drive because he was very knowledgeable about the car. I was able to purchase the car the same day despite having some credit issues. These issues were quickly resolve and I'm so happy with my purchase! More

I had spent around 3 weeks looking for a used car at several dealers across Houston till i met Sutoyo at Russel & Smith. It was a great purchasing experience. To purchase a used car, according to me, t several dealers across Houston till i met Sutoyo at Russel & Smith. It was a great purchasing experience. To purchase a used car, according to me, the vital factor is the trust. And Sutoyo wins it quite easily. Thanks More

Sutoyo was great. I will definitely recommend all my friends to come to Smith and Russell. I had a wonderful experience and left in my brand new Mazda CX5. Very happy with the customer service I receive friends to come to Smith and Russell. I had a wonderful experience and left in my brand new Mazda CX5. Very happy with the customer service I received. More

Ibrahim, my salesman was great. I came in looking for a car for my son but was dreading the typical "sales pitch" and the time it would take to buy a car.I was pleasantly suprised that he listened, pointe car for my son but was dreading the typical "sales pitch" and the time it would take to buy a car.I was pleasantly suprised that he listened, pointed out a couple of cars that were in my budget showed me the numbers, all without the "sales pitch" I was expecting and dreading. On top that he found a car within my budget that far exceeded my expectations. it has all the bells and whistles and came in lower than my number. The whole process was quick and easy. I have to buy my daughter a car within the next year and plan on returning because of my great experience. More