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Russell & Smith Mazda

Houston, TX

4.7
471 Reviews

3440 South Loop West

Houston, TX

77025

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Showing 471 reviews

June 04, 2013

Gilton, thanks for making our purchase of the 2008 Mazda 3i a pleasure this weekend. We enjoyed our visit, and are super happy with the car. It is running well, and my shift changing is getting better! Than More

by Bedders78
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gilton Huggett
Jun 21, 2013 -

Russell & Smith Mazda responded

Thank you for taking the time to write your review for Gilton and Russell & Smith Mazda. Our customers are our number one priority and we are so happy to hear your feedback. Please don't hesitate to give us a call if there is anything else you need and enjoy your Mazda3! Sincerely, Katie Smith - Internet Manager ksmith@russellsmith.com

May 29, 2013

Ravi was a great help. very nice and helpful and very knowledgeable. The only thing we were not pleased with was the was were we informed of the final price we were never told the final price until all t More

by lilmia_09
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ravi Sapkota
May 29, 2013

EXCELLENT SERVICE FROM MR. SAPKOTA, VERY SATISFIED SO FAR WITH THE PURCHASE EXPERIENCE. I LIKED THE ATTENTION AND THE OVERALL EXPERIENCE. I DEFINITELY WILL RECOMMEND THIS SALES PERSON More

by cesarpm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ravi Sapkota
May 29, 2013 -

Russell & Smith Mazda responded

Thank you for your excellent review of your recent visit to Russell & Smith Mazda. We are constantly trying to create the best relationships we possibly can with our customers and Ravi is an important part of making this happen. Congratulations on your new vehicle and we hope you will give us another shot the next time you are looking to buy a new car. Give us a call or stop in at any time if there’s anything we can do to help. Thanks again for choosing Russell & Smith Mazda and be sure to take a look at our Facebook and Twitter pages for special promotions and news! Sincerely, Katie Smith – Internet Manager ksmith@russellsmith.com

May 27, 2013

Ravi and the team made my car buying experience amazing. This was my first time ever purchasing a new car. they have sold me one only buying new and probably only buying mazda! The mazda team are very nice, More

by brandiej
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ravi Sapkota
May 29, 2013 -

Russell & Smith Mazda responded

We are happy to hear you had such a great experience at Russell & Smith Mazda and would like to thank you for sharing it with us! We do whatever it takes to get our customers into the car they love and it puts a smile on all of our faces knowing that Ravi and the rest of the team were so helpful throughout your car-buying experience. Thank you for picking Russell & Smith Mazda to help you with your new Mazda and don’t forget to like our Facebook and Twitter pages for exclusive coupons and monthly service specials! Sincerely, Katie Smith – Internet Manager ksmith@russellsmith.com

May 25, 2013

I bought my new cat at Russell & Smith Mazda in May and i had a wonderful experience. It was quick, pleasant, and informative.Michael Villarreal, our salesman, was extremely knowledgeable and covered e More

by debbiegc
Customer Service
Friendliness
Price
Recommend Dealer
Yes
May 29, 2013 -

Russell & Smith Mazda responded

Thank you for taking the time to write about your visit to Russell & Smith Mazda! I am happy to hear that Michael provided you with the outstanding customer service we strive to deliver to each of our guests. Congratulations on your new Mazda3 and thank you for your referral of Russell & Smith Mazda. Have a wonderful day! Sincerely, Katie Smith – Internet Manager ksmith@russellsmith.com

May 20, 2013

I had one of the most pleasurable car-buying experiences of my life at Russell & Smith Mazda. My sales consultant, Michael Villarreal, made the test drive and subsequent decision to make the purchase a posi More

by worrzone
Customer Service
Friendliness
Price
Recommend Dealer
Yes
May 29, 2013 -

Russell & Smith Mazda responded

Thank you for leaving such a great review! We strive to provide our customers with the highest quality customer service, and we are happy to hear that Michael was able to do so. We’ll be sure to share you kind words with him as we know he’ll be thrilled to hear his hard work has not gone unnoticed. We are always here to help so please do not hesitate to let us know if there is anything we can do for you. Thank you for choosing Russell & Smith Mazda and be sure to find us on Facebook and Twitter where you can check out our exclusive deals and monthly specials. Sincerely, Katie Smith – Internet Manager ksmith@russellsmith.com

May 16, 2013

I had purchased 2 cars before with Russell & Smith Honda, this was a Mazda .The sales process was fast. Was in and out in a few hours. Drove home in my new car. I had a good car buying experience. It More

by seasow
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 29, 2013 -

Russell & Smith Mazda responded

Thank you for the wonderful feedback and thank you for your continued business. Your satisfaction is our goal and we are happy to hear you experienced exceptional service from our associates. We hope to see you in the future when your new vehicle is ready for its first service. Please find us on Facebook and Twitter for great savings and specials! Sincerely, Katie Smith - Internet Manager ksmith@russellsmith.com

May 14, 2013

We used consumer reports to price a Mazda5. Within minutes of getting the report we got a call from Suharto who matched the online price. We immediately went to Russell and Smith and Suharto helped us More

by gsankarm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 29, 2013 -

Russell & Smith Mazda responded

Thank you very much for your kind words for Sutoyo. We are very happy to have been given the opportunity to help you, and it is great to know you were pleased with the outcome. Hopefully we will see you in the future for your next car related need, and please don't hesitate to contact us if we can help answer any other questions. Additionally, if you follow us on Twitter or like us on Facebook then we can keep you informed about upcoming deals and specials. Regards, Katie Smith - Internet Manager ksmith@russellsmith.com

May 14, 2013

Sales effort was friendly and professional. Nice follow up email after my initial visit. They were open and honest about the vehicle. Only slight oversight, I left the dealership in my newly purchased car More

by car4jeff
Customer Service
Friendliness
Price
Recommend Dealer
Yes
May 14, 2013

This was my second purchase from Russell & Smith This was my second purchase from Russell & Smith Mazda Dealer. I previously owned 98 Mazda Protégé, 02 Mazda5, and 10 Mazda3. First, let me start b More

by ChrischrisbulousBulous
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 29, 2013 -

Russell & Smith Mazda responded

We would like to extend our most sincere gratitude to you for taking the time to let us know how we're doing and for your continued business. Ibrahim is a great asset to the team and works very hard to give our guests a unique purchasing process. He will be thrilled to hear that you've spoken so highly of him. We look forward to seeing you in the future. Take advantage of our monthly specials by following us on Twitter and Facebook. Regards, Katie Smith - Internet Manager ksmith@russellsmith.com

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