Russell & Smith Mazda

My experience at Russell & Smith Mazda was AMAZING. Gilton Huggett was my salesman and I couldn't have had a better person. He's thorough, punctual, friendly, knowledgeable and made me feel at ease wit Gilton Huggett was my salesman and I couldn't have had a better person. He's thorough, punctual, friendly, knowledgeable and made me feel at ease with my purchase. He answered every question that I had in great detail. Even after my purchase he is still willing to answer any questions that I may have. I'm a 24 year old woman and everyone I dealt with on the day of my purchase was polite, never rude and I was never hassled. This is my second purchase from Russell & Smith Mazda and I find no reason to go anywhere else! I definitely recommend this dealership to my family and friends. If you want to purchase your vehicle from a hassle-free, friendly and helpful environment, come to R&S Mazda AND have Gilton Huggett as your salesman! He's the best!! More

MY experience at the dealership was exceptional. Everyone was friendly and really wanted to make the deal work. I did not feel like people were playing games or manipulative. People seemed honest and straigh was friendly and really wanted to make the deal work. I did not feel like people were playing games or manipulative. People seemed honest and straight forward. The really wanted to make my buying experience a positive one. I Would recommend anyone in Houston looking to purchase a Mazda to try Russell and Smith. More

Ravi Sapkota is a very nice sale person. He is very friendly and easy to work with. He does not push you hard to make a purchase decision but he makes you feel that he is really trying to work hard for friendly and easy to work with. He does not push you hard to make a purchase decision but he makes you feel that he is really trying to work hard for you. I highly recommend him. More

Everyone at the dealership was friendly and welcoming. I was assisted by Gilton Huggett, and I would recommend him to everyone. Gilton was very knowledgeable and attentive, but he never pressured me or ru was assisted by Gilton Huggett, and I would recommend him to everyone. Gilton was very knowledgeable and attentive, but he never pressured me or rushed me along to make a purchase. He was flexible and worked around my schedule, and he let me make ask any and all questions. I was honest about my needs and what I was looking for in my new car, and Gilton's honesty and professionalism made me feel at ease from start to finish. If you are looking for a vehicle, I highly recommend Russell and Smith Mazda. Ask for Gilton; you will not be disappointed! More

I'm new to Houston and I was extremely nervous about purchasing my first car. You always hear stories about salesmen haggling you and taking advantage but my experience at Russell & Smith Mazda was tota purchasing my first car. You always hear stories about salesmen haggling you and taking advantage but my experience at Russell & Smith Mazda was totally different. I called a week in advance and set an appointment with Sutoyo Sugiharto. The awesome customer service began right at the start of our phone call! He called and confirmed my appointment the day before with a text and email. Talk about convenient and definitely meeting my needs. When we arrived, he already had options available to show and I was very pleased. I had an eye on one of the cars but I didn't want to purchase the first car I looked at, so I continued my search at a few different dealerships. BAD IDEA! Starting off at R&S Mazda really set the level of service at the highest degree. I visited three other dealerships in the area and the service was horrible. I was pushed around, haggled and given to multiple salespeople, it was a horrible experience. While I was out searching, Sutoyo texted me about a used Honda Accord that had just arrived. Talk about a deal I just couldn't resist. I decided to stop looking and head right back to R&S Mazda. It was the best decision I could make and their customer service doesn't stop after you sign on the dotted line either. Today I went to pick up my tags and registration, not only did they put the tags on for me but they also washed and vacuum my car. I couldn't be more pleased with Russell & Smith Mazda. My bf lease will be up in May and we will definitely be returning to R&S Mazda. Oh and did I mention their Service Dept. is amazing too? Nathan Nguyen always helps us there and the team is great! Don't waste your time at any other dealerships in Houston, Go see Sutoyo! More

Michael, was a really nice agent, never push the sale and always so attentive!!!! The whole team was really nice and it was so easy to buy a car, I can't believe I bought a car so quick and easy. Michael w always so attentive!!!! The whole team was really nice and it was so easy to buy a car, I can't believe I bought a car so quick and easy. Michael was very knowledgeable about the car and relay made for a very pleasant experience!!! Thank you Michael for helping me buy a really cool car I love my little, that's how I call it!!! Elie Getz More

Professional. Was willing to work with the price. Ravi is accommodating. However, the final word is always from his manager. But he was willing to make the deal better for you. accommodating. However, the final word is always from his manager. But he was willing to make the deal better for you. More

We received very attractive deal from Michael and Santos after online inquiry. Although before this we were almost fixed with deal of Camary SE from another dealer, but we still decided to visit first Russe after online inquiry. Although before this we were almost fixed with deal of Camary SE from another dealer, but we still decided to visit first Russel & Smith Mazda store on the way to that Camary dealer. We were very well attended by Michael on arrival to the store. He showed great enthusiasm while explaining car features and also offered us the test drive. Although there was a little confusion about the price quoted on email but Santos didn't take much time to resolve the issue and we finally ended up with the great deal at the store. I feel that both Michael and Santos have got excellent customer skill and are man of their words These quality would surely attract more customer to their store, and I too would consider to re-visit the store for my next purchase . We hereby wish them great success in their career. More

My experience with Russell & Smith Mazda was by far the very best experience that I have ever had purchasing a car. The sales associate Michael Villarreal, worked tirelessly, honestly and with full co the very best experience that I have ever had purchasing a car. The sales associate Michael Villarreal, worked tirelessly, honestly and with full commitment to guarantee my complete satisfaction and confidence in my purchase. The sales manager Santos was straightforward in dealing with me and left me with a feeling of total confidence in the transaction process. The finance manager Robert was also honest and answered every single question that I had regarding my purchase as well as the extended warrantee. The service manager who's name I cannot remember answered all questions that I had with complete and absolute knowledge of my vehicle. The team at Russell & Smith Mazda went above and beyond anything and everything I could have ever wanted in purchasing a car. I live in Corpus Christi Texas and drove to Houston because they had such a great deal on my Mazdaspeed3. I will send everyone I know who is looking for a car to this incredible team of men. I would highly recommend anyone who is interested in a new vehicle, to give Michael, Santos or any other person in sales at Russell and Smith a call. From my experience you will NOT be disappointed. I am truly grateful for such a fantastic experience. Thanks guys. Taze Vandever More

I got my new car 2013 Mazda 3 i Touring from Russell & Smith, and the experience was great. As I am a foreigner here, I really want to find a dealer I can trust for a big purchase like a new car. My sal & Smith, and the experience was great. As I am a foreigner here, I really want to find a dealer I can trust for a big purchase like a new car. My salesman Mr. Ravi Sapkota was excellent in this manner (and I think this is the most important feature to consider). When I asked for a price quote through email, he gave me a good, satisfying price at one time, and for exactly the car I want. When I visited and settled the deal, there was no pressure and pushing on any other purchases. Ravi explained every paperwork. I will recommend Mr. Ravi Sapkota and Russell & Smith Mazda as a trustable dealer. More