Russell & Smith Mazda

Mr. Sugiharto has provided me with a very good customer service. He patiently showed me all the available uptions and promply replied to all my queires. He patiently gave me the time to decide without pu service. He patiently showed me all the available uptions and promply replied to all my queires. He patiently gave me the time to decide without putting pressure on the deal and addressing any concerns I had. In overall it has been a pleasent experience to deal with him. More

I had been looking to purchase a new vehicle in the small SUV category and had test driven several, including the Mazda CX-5, on the west side of town. After my first round of test drives, I narrowed it down SUV category and had test driven several, including the Mazda CX-5, on the west side of town. After my first round of test drives, I narrowed it down the Mazda CX-5 and the Honda CR-V, and I wanted to get my wife's opinion on the two vehicles, so we went to Russell & Smith Mazda and Honda dealerships because they was closer to our house. My dealership experience at Russell & Smith was completely different from the dealerships I had visited on the west side, where the salesmen were pushy and kept calling me to get me to come in to buy. I stopped answering my phone for a few days, because I was so annoyed with the constant calls. When we first walked into Russell & Smith Mazda we were greeted by Sales Director Ben Bennani. He asked how he could help us and I told him we were interested in taking a CX-5 for a test drive. He arranged for Ravi Sapkota to go with us on the test drive. While Ravi was getting the CX-5 ready, Ben asked us what other vehicles we were interested in and I told him that I was between the CX-5 and the CR-V. He proceeded to show me a few things on the CX-5 floor model that the CX-5 and CR-V had in common, which was a refreshing change from the typical bashing of other brands. Ravi then took my wife and I on a test drive and was very personable and very knowledgable of the vehicle. I learned several things that I hadn't learned on my previous test-drive at Jeff Haas Mazda where the salesman just wanted me to "feel the car". When the test drive was finished, Ravi respected the fact that I was not ready to buy that night and did not pressure me at all. I asked for his business card and my wife and I headed to the Honda dealership. Don't get me wrong, we had an amazing experience at Russell & Smith Honda too, I just ended up liking the CX-5 better. However, I believe this speaks volumes to the Russell & Smith brand's practices and policies. Both dealership experiences were by far the best I've had. When I returned to Russell & Smith Mazda to buy, Ravi and the rest of the Russell & Smith Mazda team made the process very easy, fair, and straightforward. While the paperwork was being processed, Ravi made sure my new car was detailed, helped me clean out my old vehicle, showed me the service center, and walked me through parts of the owner's manual for my new CX-5. As an added bonus, when I returned the next day to pick up some accessories I had purchased for the CX-5, Ravi helped me install them in my new car. The whole process from first walking in the door, to working with Ben, Ravi, and then Roberto in financing, was completely centered on my wants and needs as a customer and I really appreciated that. I would recommend Russell & Smith Mazda and Ravi to anyone! More

I just wanted to let Houston know what an incredible car shopping experience I had purchasing my NEW 2013 Mazda 3i Touring. My salesman was excellent, Michael Villarreal didn't pressure me and was easy to w shopping experience I had purchasing my NEW 2013 Mazda 3i Touring. My salesman was excellent, Michael Villarreal didn't pressure me and was easy to work with and worked in concert with the GM Steve Rodriquez to get me the best prices for my trade in and my new car price. They threw in a free window tinting ($160 value) and with that savings I was able to purchase something I always wanted to have in my car, SiriusXM radio. Thank you Steven & Michael! I highly recommend Russell & Smith for no hassle car buying and the best customer service in town. Ask for Michael Villarreal he'll do you right. Thanks guys you made a customer for life. More

I called Russell and Smith Mazda before going there because I wanted to make sure the vehicle I was interested in was in stock. Ravi Saptoka answered the phone and he was able to verify that the vehicl because I wanted to make sure the vehicle I was interested in was in stock. Ravi Saptoka answered the phone and he was able to verify that the vehicle I wanted to purchase was in stock, it was a 2014 Mazda CX-5 Touring Liquid Silver so I made an appointment with him to meet the same day at 6PM. Once my wife and I arrived at the dealership everyone was very courteous and professional. Ravi was occupied with another customer but he was able to come and greet my wife and I and asked us to look around for about 15 minutes while he finished with the current customer. Once he was done he pulled up the vehicle for us to see and we took it for a test drive. He was very well informed of the features the vehicle had to offer and was always very friendly and professional. We decided we wanted to purchase the vehicle and he was able to get us an awesome deal! The financing was extremely fast and it only took about 10 minutes. Once we were done with the finance Ravi had already gave us a quick tour of the service department and made sure the vehicle had been detailed and fueled up for us to drive home. He gave us a quick tour of the manual and thanked us for our business. I would definitely recommend anyone interested in a new Mazda to give Russell and Smith Mazda a visit and to ask for Ravi Sapkota. He is awesome! My wife and I are very satisfied with the service we received and with out 2014 Mazda CX-5 Touring! More

Sutoyo was extremely knowledgable of the car. He didn't waste any of my limited time to go through the details of my MX-5 inquiry. It was his attention to the details that sold me on the purchases didn't waste any of my limited time to go through the details of my MX-5 inquiry. It was his attention to the details that sold me on the purchases from Russell & Smith. More

Our experience with Sutoyo Sugiharto was excellent. He really knows how to make car buying experience a no stress experience, including the trade-in of our previous vehicle. This is the second time we hav really knows how to make car buying experience a no stress experience, including the trade-in of our previous vehicle. This is the second time we have purchased a new vehicle at Russell & Smith Mazda - both times with Sutoyo, and we have absolutely no complaints. Thank-you Sutoyo! More

In response to a Survey on Customer Service for Gilton Huggett, which we never received via email: We give Gilton a 10 on his "report card". He was knowledgeable and courteous at all times, taking great c Huggett, which we never received via email: We give Gilton a 10 on his "report card". He was knowledgeable and courteous at all times, taking great care to instruct us on the various components and systems that our new CX5 brings. We received excellent service from Gilton and would recommend him to anyone who is looking to purchase a new vehicle. Please forward this message to his supervisors in acknowledgement of his effort and dedication. Best regards, Ian & Denise McPherson More

This dealer and particulary the salesperson were extremely friendly and made the purchase decision easy. I was not pressured or pushed in any direction I did not want. extremely friendly and made the purchase decision easy. I was not pressured or pushed in any direction I did not want. More

I came by yesterday to assess the value of my old car for potential trade-in for a used car. I was pleasently surprised that I was able to drive home with a new car. Gilton was able to give me a good deal an potential trade-in for a used car. I was pleasently surprised that I was able to drive home with a new car. Gilton was able to give me a good deal and was very clear in his presentation so I didn't hesitate to strike a deal. Overall, it had been a pleasent experience and I'm enjoying my new car right now! More

I was pleased with the service provided by Mr. Sutoyo. He was a very helpful and informative with the process of the purchase. I will recommend Mr. Sutoyo to everyone I know. was a very helpful and informative with the process of the purchase. I will recommend Mr. Sutoyo to everyone I know. More