Russell & Smith Mazda

My buying experience at Russell & Smith was very positive. Everyone was friendly without being overbearing. Ravi Sapkota was especially helpful and informative and very customer focused. He real positive. Everyone was friendly without being overbearing. Ravi Sapkota was especially helpful and informative and very customer focused. He really knows the ins and outs of the CX-9 and was able to answer all of my questions and provide information which really sold me on this vehicle. We were very happy with the price and are enjoying the CX-9 a great deal. More

My Husband and I were very pleased with both the service and price that we got on our New 2013 Mazda CX-5. Ravi and his manager were very professional and worked quicly to make sure that we got the car tha and price that we got on our New 2013 Mazda CX-5. Ravi and his manager were very professional and worked quicly to make sure that we got the car that we wanted that very same day. We are very happy with our experience and the new car!!!!!! Kelly Trammell More

I went in on a friday evening to purchase a car and i ended up purchasing a mazda 3. unfortunately the following morning i found out that i was layed off from my job and could no longer afford the car s ended up purchasing a mazda 3. unfortunately the following morning i found out that i was layed off from my job and could no longer afford the car so i went back to return the car the next day and jose told me there was nothing he could do that day because there was no way he could get ahold of the financing company untill monday morning. he told me if the money has already been funded then i couldnt return the vehicle i could only go down to a lesser car and get SOME of my money back but i would still have to purchase a car. he said he would call be before 930 on monday morning to let me know what the finance company had said. on monday morning i called the finance company myself and they said that they have not received any documents yet and that they have not funded the car, but when jose called be at 9:25am (he did call me before 930 and i believe this is the only honest thing he told me) he told me that they have already received the money and that i couldnt return the car but he could lower my down payment but that just raised my monthly payment, or he could get me into a used car but still i would have to purchase a vehicle. i explained to him that i had already called the finance company myself and that they said they have not sent the money and that i was confused to which he replied that the people he deal with at the finance company are an internal group they deal with and that the people i spoke with wouldnt have the correct information. when i hung up with him i called the finance company again and they once again stated that they have not funded the car because they have not received the documents and that they cant fund a vehicle untill they receive that. so i called jose back and explained to him again what the finance company told me and he said i wouldnt lie to you. he was like im trying to work with you so you can get some money back. at this point i could sense he was getting irritated with me. i told him that i dont understand how he is telling me one thing but the finance company themselves are telling me something else to which he replied "look ill just get to the bottom line, i have been trying to work with you and i feel like you think that im not being honest with you, so you can return the car if you want and we might be able to get you some money back minus some fees but its going to show up as a reposscession on your credit report." this didnt make sense to me either beings im returning the car myself and no one is coming and taking the car away from me but i figured it would be my best option.before i could even get to the dealership he called me back and said i spoke with the finance company again and they want to know who you spoke with so they can address the issue with them. i was offended because i felt as if he thought i was lying to him and that it was an intimidation method on his part. so i took the car back to the dealership and when i walked in to hand the keys to jose he told me that his people "upstairs" had also verified that the car has been funded and that he would make some phone calls and see what he could do but if the finance company and the people "upstairs" verify again that everything was finalized that he would call me and tell me that the car was mine and then he would drive it to my place of residence and park it and then mail me the keys and that i would just have to let it get repossessed. i said i dont understand how it could have been funded so fast and he told me that they receive the money within 15 to 20 minutes because the money is electronically funded now adays. but this is completely different from what he told me earlier on the phone. i was upset at this point because i am getting two different stories and i feel like someone is being dishonest with me. when i get home i do some research and find that the dealership is privately owned and i get in touch with the secretary of the ownders office. the secretary maggie was very pleasant and explained to me that the vice president of the company mark (i forget his last name) was there and i could speak with him but that he was in a meeting at the moment but i could leave my contact information and he would get back with me shortly. so i left my contact information and mark called me back in a very reasonable amount of time which i greatly appreciated!! Mark was great! i explained to him the situation i was in and what jose was telling me and that i wasnt happy with the service i was receiving from jose. mark, the vice president of the company, even said that deals dont happen that fast and he was very sympathetic to my situation and said that he would call jose and tell him to return my down payment. I greatly appreciate mark's compassion to my situation but was really upset that jose, the general manager of the dealship, had been so dishonest with me, especially since jose said that he wouldnt lie to me and that he would work with me. Jose called me about 30 minutes later and said that HE just spoke with his boss and that he would have a check ready for me. im not usually one to complain but the amount of dishonesty i received from the general manager at mazda was appalling. i thought jose really was looking at my best interest and was trying to work with me. i was going to send my roommate to see him because he is in the market for a new car but my roommate changed his mind after witnessing my experience first hand. i was evening going to go back and purchase the mazda 3 after i found new employment but now i dont want that dealership to have my money. i would say i would never go to russell and smith dealership again but i did have a great experience with the vice president mark and will definitely consider purchasing a car from one of their other dealerships in the future, just not the mazda location......well as long as jose is still working there. a business should be ran with honesty and integrity and i dont feel like jose represents those qualities. but the owners definitely seem like stand up gentleman and i appreciate their courtesy and compassion in this situation. Thank you! More

Gilton was SO nice and SO helpful! Even though I didn't purchase my vehicle from this dealership, I was still very pleased with the customer service I was provided by Gilton. purchase my vehicle from this dealership, I was still very pleased with the customer service I was provided by Gilton. More

I bought a pre owned 2010 Mazda 3 from this dealership. Couple of weeks back, I scheduled an appointment with their service dept. for replacing all tires on my vehicle. When I reached there, I was told tha Couple of weeks back, I scheduled an appointment with their service dept. for replacing all tires on my vehicle. When I reached there, I was told that tyres are not in stock and would be available next week. I enquired next week and got the same answer. Morever, I was asked for my toolkit to open the tyre screws. I told them that I did not got any when I bought the car from them. Now, I am being asked to buy it on my own. I was a bit inexperiencedat the time of buying the car, else I would have noticed that they did not give me any toolkit. Now, I am being asked to pay for it. And yes, no sign of tyres yet. I would probably get them changed at other place. More

My wife and I visited today, and I must say that I have never met someone as passionate about his job and car brand as Gilton Huggett. He was very professional, friendly, and knowledgeable. A true gentlema never met someone as passionate about his job and car brand as Gilton Huggett. He was very professional, friendly, and knowledgeable. A true gentleman who understands how to conduct business. More

My husband and I did all the research online on what we wanted before we stepped foot on the lot. We were looking at the 2012 Mazda CX-9 in comparison to 2 other makes and models. We test drove and fell wanted before we stepped foot on the lot. We were looking at the 2012 Mazda CX-9 in comparison to 2 other makes and models. We test drove and fell in love that we decided to end our search with this vehicle. In reality it was the perfect fit that is why we went to Mazda first. Mr Sugiharto was able to answer all our questions about the vehicle. We are both accountants with good credit scores so we knew where we needed to be financially and they were more than fair with the price on the vehicle. We were very happy. Mr Sugiharto followed up with me several times during the 1st week to make sure everything was running smoothly and if I had any questions. Great experience. More

What I really liked is that Sutoyo gave me the car for an extended weekend test drive and let the car sell itself. Plus, I didn't feel pressured to commit to buy the car following the weekend test drive. A extended weekend test drive and let the car sell itself. Plus, I didn't feel pressured to commit to buy the car following the weekend test drive. After I returned the car on Monday morning I was able to reflect on whether this was the car I really wanted. It turned out that yes, I had to have that Miata. Sutoyo made the purchasing process as painless as possible. I felt like I was treated well. I have only positive things to say about Sutoyo and the dealership. More

I went to the dealer to look at the used cars they had to offer and I was not really decided to buy a car right away. I also wanted to look at other dealers to have more choices. I spent 4 hours at the deale offer and I was not really decided to buy a car right away. I also wanted to look at other dealers to have more choices. I spent 4 hours at the dealership mostly due to the Mazda finance guy being on vacation and no one else was able to do the finance for a Mazda car, I left with the car and was required to come back to the dealership to finish with the financing. The second time, I spent almost 2.5 hours working on paperwork. This is the reason why I did not give a rating of 5 for my overall experience. However, Mr. Sugiharto was really friendly and does his job really well. More

Flew into this dealer to purchase a new vehicle knowing what I was buying. Had already discussed with salesman accessories wanted and vehicle was approximately $600 off ticket price according to internet. what I was buying. Had already discussed with salesman accessories wanted and vehicle was approximately $600 off ticket price according to internet. Only asked for 2 accessories which was discussed verbally and through e-mails before my flight. This car was not discounted much off of the ticket price yet was still charged $495 for accessories which were not available there and had to be ordered. I was told it would take 5 to 7 business days for delivery. 2 weeks later contacted dealership and was told would be checked on. Parts dept. called me a week later (now 3 weeks total) telling me they were in their dealership. I live in Louisiana which is where they were suppose to be shipped. They were shipped 1 week later and finally arrived 1 month after ordering. I was under the impression with salesman that I was also getting the rear utility tray which I had also ordered at the same time with car mats. 2 items: Car mats and rear utility tray which I was charged $495 for. Accessories! Then I was told that I didn't order the rear tray. There are e-mails and of course eye to eye conversations that those were the only 2 items i had ordered. The salesman said his supervisor would be contacting me concerning this matter. I have never heard from anyone to this day and do not care to. I researched many vehicles and had decided on this model. Had previously owned a Mazda 3 for our daughter but had bought locally. Will never EVER buy a car out of state again!!! Paid for a 2 year inspection in Texas which I of course had to change to LA as soon as I received tag. Did receive a $3 refund but was an additional expense not necessary. Had already spent enough traveling there to get vehicle! Hope the vehicle holds up to the hype of the CX5! More