Russell & Smith Mazda

This is the second time I buy a car from Mr. Sutoyo. He is a great caring man. He has given me the greatest deals. Thank you! is a great caring man. He has given me the greatest deals. Thank you! More

I just completed the purchase of my second vehicle from Russell and Smith Mazda today. Once again, I was very pleased with the entire transaction. I use their service department for all of the maintenance Russell and Smith Mazda today. Once again, I was very pleased with the entire transaction. I use their service department for all of the maintenance and repairs for my vehicle. The service guys have always been helpful and have worked with me through a couple of service issues that I was pleased with the outcome of those issues. From a sales perspective, Russell and Smith Mazda should be proud of the Sales staff. I have purchased a number of vehicles over the past 40 years and have to be honest that this is the best dealership that I have worked with. I do my homework on the cars that I purchase so I believe I am an informed consumer. These guys have treated me fairly and with respect. The price of the car and the trade in value were fair and within the range that I expected. I have worked with Gilton on both vehicles that I purchased. The managers, Jose and Delroy, were involved and were great guys as well. Roy helped us through financing again. He was able to get us a better interst rate than our own bank was willing to do. Take the time to talk to these guys if you need a car. I can only relate my experience to you but I can tell you that the experience has been great. More

Although the engine replacement on my 2007 RX8 took almost 8 weeks to complete, I'm giving this positive rating because Service Advisor Nathan and Service Mgr Dan Dudley earned it! Nathan answered and almost 8 weeks to complete, I'm giving this positive rating because Service Advisor Nathan and Service Mgr Dan Dudley earned it! Nathan answered and returned my calls every time I wanted a progress update or had questions. He was always friendly and courteous even when I became irritated with repetitive delays. After 6 weeks without a vehicle and my patience running low, Service Mgr Dan Dudley arranged a complimentary rental car for the remaining 2 weeks until my RX8 repairs were completed. An unexpected complication with the new clutch kit I provided them to install could've made a bad situation worse, but Dan's willingness to work with me allowed us to avoid the 'blame game' and reach a mutually agreeable resolution. I will return to Russell & Smith Mazda for any future service needs and also recommend them to other Mazda owners. Dan and Nathan both deserve recognition for all their efforts towards getting me back in the driver seat of my RX8! More

I had gone to Russell and Smith Ford beside their Mazda dealership in Houston. I didn't find what I was looking on the Ford side with Joe Rodriguez, their internet sales manager, so he took me across to lo dealership in Houston. I didn't find what I was looking on the Ford side with Joe Rodriguez, their internet sales manager, so he took me across to look at a few used cars on the Mazda lot, I test drove three and he found me the right car. He and Jose Molina then worked with me to get a reasonable price. All done in a few hours, although I came back to pick it up (and Joe collected me from home to get the car). I'd recommend them. More

Sutoyo was a pleasure to deal with. He was accommodating, friendly, and trustworthy. It was the best experience I've had with a car dealer. accommodating, friendly, and trustworthy. It was the best experience I've had with a car dealer. More

I had a great experience during the buying process and a few bumps afterwards but the Gilton stepped up and took care of me. I appreciate it and will be back for my next purchase few bumps afterwards but the Gilton stepped up and took care of me. I appreciate it and will be back for my next purchase More

Visited Jeff Haas Mazda on the Katy Fwy last week to get a look on the Mazda3, me and wife decided to get it. However they are not being too friendly with me and wife being new in US and kinda pull out the a look on the Mazda3, me and wife decided to get it. However they are not being too friendly with me and wife being new in US and kinda pull out the leasing option too fast ( i insisted i wanted to buy). Russel Smith is the second one on our list, give em a visit around 4:00 PM, i was looking around and immediately got served by Sam (5 stars to his honesty,sense of humour and great price) after negotiating a bit, we decided to buy Mazda 3 Grand Touring. Got some issues due to misunderstanding and my lack of knowledge of the car, Jose helped out a lot and go above and beyond to have us served. Being new in the country, i was afraid to get cheated but they are one of the most honest dealer i met. This is after spending three weeks trying to look a car and a price that matches us. The Financial Manager(?) Anthony inform us of the deal and financing we got and that nails my five stars to them. Props also to Katie Smith for her quick response during the "misunderstanding" situation. Will make sure to recommend you guys to all the people i know. More

I had an accident while I was traveling through Houston. My car hit debris on the road and one of my wheels was bent. I took my car to Russell & Smith Mazda to get my car fixed. They could've have easily t My car hit debris on the road and one of my wheels was bent. I took my car to Russell & Smith Mazda to get my car fixed. They could've have easily taken advantage of an out of towner in need but they didn't. They checked my wheel, tire, and pressure monitoring sensor and undercarriage to see what was damaged and what wasn't. They could have said everything was damaged but they instead told me only the wheel was damaged. After checking for the wheel availability they said they would have to order it. I told them I couldn't wait as I needed to my job assignment in Huntsville Alabama. T then suggested to them that they swap a wheel from one of the new cars on the lot and replace it with the wheel that was on order. They agreed and I was able to get my car repaired and continue my trip. The dealership did quite a bit of work to check out my tire and TPMS sensor and put my wheel and tire back on the car and so I was expecting a hefty labor cost. Much to my surprise the cost for the labor was very reasonable. My car has been running like new since the fix and for this and their treatment of me and my vehicle I thank and highly recommend Russell & Smith Mazda. More

I worked with Jose Molina and Gilton Huggett to purchase my new Mazda 3i Touring. Jose and Gilton were both a pleasure to work with and were very professional. Jose Molina is a new Sales Manager at Russell my new Mazda 3i Touring. Jose and Gilton were both a pleasure to work with and were very professional. Jose Molina is a new Sales Manager at Russell & Smith. I negotiated with Jose over the price of the car, and I can assure everyone that he is a straight shooter. He offered me the best price I could find in the Houston area, and the price he quoted me over the phone was the same price I bought the car for. There were no hidden fees at all. Gilton was knowledgeable and helpful. I would recommend this dealership to my friends. More

Arriving at Russel smith Yermek Koshimbayev walked up to us and showed us around, showed us the car immediately ran around to try to find the car i wanted to the exact color and package, as we sat down to t us and showed us around, showed us the car immediately ran around to try to find the car i wanted to the exact color and package, as we sat down to talk about numbers, I made the mistake of e-mailing Gilton Huggett for information, Yermek Koshimbayev was more than informative. As Gilton was done with his client he took over, to show us around the cars, I asked where the other guy was and he said " NOT TO BE COCKY BUT I AM THE MOST KNOWLEDEABLE SALES PERSON ON THE FLOOR". okkk... sat down to talk bout the packages on what the S Grand Touring Mazda 3 hatchback came with standard, he listed so and so and then i asked isn't the keyless entry/starter standard he said " No it is an option" but as we saw on the paper it was listed under STANDARD , his lame excuse was " ran out of space in the option section" after arguing for awhile about the "tech option" i was a bit fraustrated. so the manager came out and asked me to test drive the graphite S grand touring in the show room, drive was nice, but whenever a big bump came along the back would have a creek, as we came back i asked the manager with the creek what better deal can you give, he said deal stands, creek is a easy fix its cause its been sitting in the show room , just needs to be lubricated. HAHA a BRAND NEW CAR needs to be RE-Lubricated after reading all the reviews from around town this Dealership has the best rating? I definitely don't think so Bottom line is Gilton is not the most knowledgeable sales person, everyone else is just as or more informative More