
Russell & Smith Mazda
Houston, TX
Filter Reviews by Keyword
By Type
Showing 471 reviews
Excellent experience, Sutoyo went the extra distance to secure the car with everything I had requested. Although I had to went back the second time to complete the purchase, he keeps me updated while he co secure the car with everything I had requested. Although I had to went back the second time to complete the purchase, he keeps me updated while he continue to search as promised for the vehicle that I wanted that was not on the lot. Financing was a breeze also. Overall, excellent dealership and saleman. More
Just bought my daughter her first car and they made the sell so easy. They did all kinds of extra on the car without anybody even asking for it. Now thats a dealership! We picked out the car and then came sell so easy. They did all kinds of extra on the car without anybody even asking for it. Now thats a dealership! We picked out the car and then came back the next day to pick it up and they had put all kinds of extra into it. What a nice surprise. My son is in the Army, and will be down on leave, and when he gets here in November or December we are taken him here to get his new car. Thanks so much Ben and Ibrahim! More
Patrick was awesome I couldn't ask for a more knowledgeable salesman. Ben in finance was just as fantastic. Both were the best at what they do. I can't thank both of them enough for their time an knowledgeable salesman. Ben in finance was just as fantastic. Both were the best at what they do. I can't thank both of them enough for their time and patience. More
I’ve been taking my Mazda3 for service to Russell & Smith for last 2 years – great quality of work. Friendly staff – had a small problem and service manager responded right away – problem was solved. Smith for last 2 years – great quality of work. Friendly staff – had a small problem and service manager responded right away – problem was solved. Not to mention I bought my car there and had good experience. More
I bought my Mazda 3 from Russell & Smith Mazda last year. I am extremely pleased with this dealership. They were wonderful when I bought the car, and they have been fabulous with services while I own m year. I am extremely pleased with this dealership. They were wonderful when I bought the car, and they have been fabulous with services while I own my car. They send me coupons with great deals during the time my car is due for service. The staff is really nice and the wait is short. More
William was very friendly, informed about my car, and efficient. I would recommend him to a friend. He recognized my time constraints and worked around them. efficient. I would recommend him to a friend. He recognized my time constraints and worked around them. More
This dealership provided a fair deal and friendly service. Negotiation took a little longer than I would like, but not too terrible. Finance guy who did the paperwork was especially friendly and fas service. Negotiation took a little longer than I would like, but not too terrible. Finance guy who did the paperwork was especially friendly and fast. I would recommend this dealership. More
i went there just to see what cars they have.THen i met this guy Carlos. He showed me what cars he has. I liked on of the cars. He gave a me best deal. While i was in search for cars, i went to many dealer this guy Carlos. He showed me what cars he has. I liked on of the cars. He gave a me best deal. While i was in search for cars, i went to many dealerships but no one treat me like this. Best dealership i had ever seen and this carlos, he's just amazing. He will do wahtever he can to make his customers happy. I definitely recommend this dealership if any one looking for a good car. I also told two of my friends about this dealership and gave carlos contact info. More
This was the most professional experience I have ever had with dealing with the purchase of a new car. Chris & Joshua demonstrated integrity, knowledgeable and clear explanations were given to me regarding t with dealing with the purchase of a new car. Chris & Joshua demonstrated integrity, knowledgeable and clear explanations were given to me regarding the entire process. They didn’t try to change the price that was quoted to me and when it was time to sign my paper work, the finance manger treated me with patience and respect. I will recommend your dealership to all my family and friends in the medical center and Houston area. Outstanding service and keep up the good work. More
The sales team at this dealership is top notch. They far exceeded my expectation in their service delivery. No pressure tactics, no arrogance, and always responding with a smile. Great team and John Huffman exceeded my expectation in their service delivery. No pressure tactics, no arrogance, and always responding with a smile. Great team and John Huffman is knowledgeable and paid attention to what was important to me, rather to just make a sale. I'd definitely recommend these guys. I hope they keep it up. More