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Russell & Smith Mazda

Houston, TX

4.6
477 Reviews

3440 South Loop West

Houston, TX

77025

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Showing 477 reviews

February 17, 2011

I went to 3 dealerships in May to look at cars. Gilton is the reason I came to your dealership. He stayed in touch but wasn't pushy and was totally approachable. I started off wanting to buy the Mazda 5 More

by frances
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gilton , Gilton Huggett
Feb 18, 2011 -

Russell & Smith Mazda responded

Congratulations on your new CX-9 what a great choice! We are so happy to hear about your experience with Gilton, and he was thrilled to see this review! We hope that if you need anything gin the future you will be sure to let us know. Just so you know, if you become a fan/follower of Russell &Smith Mazda on Facebook and Twitter you can have access to instant savings. We always have specials running exclusively for our Facebook and Twitter fans/followers. Regards, Katie Smith - Internet Manager ksmith@russellsmith.com

February 09, 2011

Excellent service and price. I bought a Mazda CX-7 brand new and I add some accesories that had to be ordered, the time was fast and they offered me a complementary car while they were installing all the ac More

by andreagomez00
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Kingsley C. Igwe
Feb 09, 2011 -

Russell & Smith Mazda responded

Thank you for taking the time to write this great review! Kingsley was thrilled to this review and so happy to help. If there is anything we can do in the future to be of help please do not hesitate to let us know! Just so you know, if you become a fan/follower of Russell &Smith Mazda on Facebook and Twitter you can have access to instant savings. We always have specials running exclusively for our Facebook and Twitter fans/followers. Regards, Katie Smith - Internet Manager ksmith@russellsmith.com

February 07, 2011

I bought a 2011 Mazda 3 i touring on Friday, and my experience was great! They offered me a great price on the car,and a great financing option. I feel that Sutoyo was very knowledgeable about the car, More

by Spartan420
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sutoyo Sugiharto
Feb 07, 2011 -

Russell & Smith Mazda responded

Congratulations on the new car! We are so happy you chose us and we appreciate this wonderful review. We would like to thank you for your recommendations, and we hope to see you in the future! Just so you know, if you become a fan/follower of Russell &Smith Mazda on Facebook and Twitter you can have access to instant savings. We always have specials running exclusively for our Facebook and Twitter fans/followers. Regards, Katie Smith - Internet Manager ksmith@russellsmith.com

January 31, 2011

My wife and I visited Russel and Smith Mazda "on spec", following a recommendation from a frined who had purchased a CX-9 some months previously. We are so glad we acted on his advice! The service More

by njf52
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gilton Huggert; Sutoyo Sigiharto
Feb 02, 2011 -

Russell & Smith Mazda responded

On behalf of everyone at Russell Smith Mazda we would like to thank you for this fantastic review! We are so pleased you had such a great experience! Gilton and Sutoyo were thrilled to see this review and happy they could be of help. We hope that if you need anything in the future that wont hesitate to let us know! Just so you know, if you become a fan/follower of Russell &Smith Mazda on Facebook and Twitter you can have access to instant savings. We always have specials running exclusively for our Facebook and Twitter fans/followers. Regards, Katie Smith - Internet Manager ksmith@russellsmith.com

January 30, 2011

Sutoyo Sugiharto is very easy to work with. Honest and upfront on price, availability and quality of vehicle. Highly recommended! I have visited and contacted dealers from Dallas to San Antonio. And no on More

by steven18
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sutoyo Sugiharto
Jan 31, 2011 -

Russell & Smith Mazda responded

On behalf of Russell and Smith Mazda we would like to thank you for taking the time to let us know how we are doing! We are so happy you had a great experience with Sutoyo, and he is happy he could be of help. Please let us know if you need anything in the future. Just so you know, if you become a fan/follower of Russell &Smith Mazda on Facebook and Twitter you can have access to instant savings. We always have specials running exclusively for our Facebook and Twitter fans/followers. Regards, Katie Smith - Internet Manager ksmith@russellsmith.com

January 27, 2011

I had a great experience at this dealership. The car salesman that sold me the vehicle was the best salesman i have ever dealt with , he picked me up at the airport showed me around the beautiful dealer More

by zorro
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
sutoyo sugiharto
Jan 28, 2011 -

Russell & Smith Mazda responded

Thank you for your positive review. We are so pleased you were happy with the experience you had and that we could be a part of it! Sutoyo will be very excited to hear about this review. In the future we hope you will let us know if there is anything more we can do. Just so you know, if you become a fan/follower of Russell &Smith Mazda on Facebook and Twitter you can have access to instant savings. We always have specials running exclusively for our Facebook and Twitter fans/followers. Regards, Katie Smith - Internet Manager ksmith@russellsmith.com

Jan 28, 2011 -

Russell & Smith Mazda responded

Thank you for your wonderful review! We are so pleased you were happy with the experience you had and that we could be apart of it! Sutoyo will be very excited to see this review and happy he could be of help. In the future we hope you will let us know if there is anything more we can do. Just so you know, if you become a fan/follower of Russell & Smith Mazda on Facebook and Twitter you can have access to instant savings. We always have specials running exclusively for our Facebook and Twitter fans/followers. Regards, Katie Smith - Internet Manager ksmith@russellsmith.com

January 16, 2011

I feel like I got a reasable deal. The primary quote did not look inflated so we decided to check it out. The staff was willing to negotiate and accomodate our needs and answer our concerns. At the end, we More

by mekanik78
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sutoyo Sugiharto
Jan 17, 2011 -

Russell & Smith Mazda responded

Thank you for this 5 Star Review! We are so pleased you were happy with the experience you had and that we could be apart of it! Sutoyo was very excited to see this review and happy he could be of help. In the future we hope you will let us know if there is anything more we can do. Just so you know, if you become a fan/follower of Russell &Smith Mazda on Facebook and Twitter you can have access to instant savings. We always have specials running exclusively for our Facebook and Twitter fans/followers. Regards, Katie Smith - Internet Manager ksmith@russellsmith.com

December 31, 2010

I have never had a saleman that was so knowledgeable about their cars as Gilton. There was no pressure to buy, he answered all our questions and made the experience very enjoyable. Everyone at the deal More

by afulton
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gilton Huggert, Gilton Huggett
Jan 03, 2011 -

Russell & Smith Mazda responded

We would like to congratulate you on your new car, and thank you for this 5 Star Review! We are so happy you had an enjoyable experience with us, and in the future if there is anything we can do please do not hesitate to let us know! Just so you know, if you become a fan/follower of Russell &Smith Mazda on Facebook and Twitter you can have access to instant savings. We always have specials running exclusively for our Facebook and Twitter fans/followers. Regards, Katie Smith - Internet Manager ksmith@russellsmith.com

December 18, 2010

I found the car (by VIN #) which I wanted; with good background on market and appraisal values we closed within 3 days. Sales person is professional and authorized to conclude the final deal, without ge More

by hzachrau
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sutoyo Sugiharto
Dec 20, 2010 -

Russell & Smith Mazda responded

Thank you for taking the time to write this 5 Star Review on Dealer Rater! We are so pleased you had a satisfying experience and will will recommend us in the future. Sutoyo was very happy to assist you! Your business is always important to us and If there's anything more we can do for you, please do not hesitate to contact us. Just so you know, if you become a fan/follower of Russell &Smith Mazda on Facebook and Twitter you can have access to instant savings. We always have specials running exclusively for our Facebook and Twitter fans/followers. Regards, Katie Smith - Internet Manager ksmith@russellsmith.com

November 22, 2010

Gilton took care of us very well, from the moment we walked onto the lot until we walked off with a new car a couple of weeks later. Trading in my old car was easy, negotiating the price was straightfor More

by taldbch
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gilton Huggett, Gilton Huggett
Dec 10, 2010 -

Russell & Smith Mazda responded

Thank you for posting this 5 Star Review! We are so happy you have chosen us for your car service needs, and hope to still be your number one choice in the future! Gilton was thrilled to see this review, and happy he could be of help. If there is anything we can do in the future please do not hesitate to ask, we are always here. Did you know we offer exclusive offers and savings on services for our Facebook/Twitter followers? If not please join us! We look forward to seeing you again! Regards, Katie Smith - Internet Manager ksmith@russellsmith.com

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