Russell & Smith Mazda
Houston, TX
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I went to 3 dealerships in May to look at cars. Gilton is the reason I came to your dealership. He stayed in touch but wasn't pushy and was totally approachable. I started off wanting to buy the Mazda 5 is the reason I came to your dealership. He stayed in touch but wasn't pushy and was totally approachable. I started off wanting to buy the Mazda 5, but he talked me into the CX-9. And, I felt like the extra expenditure was totally justified. Gilton has stayed in touch since my purchase and I feel I can call or come by anytime to seek his help. He's a KEEPER! More
Excellent service and price. I bought a Mazda CX-7 brand new and I add some accesories that had to be ordered, the time was fast and they offered me a complementary car while they were installing all the ac new and I add some accesories that had to be ordered, the time was fast and they offered me a complementary car while they were installing all the accesories so I did have to skip work waiting on my car to be ready. Thanks so much More
I bought a 2011 Mazda 3 i touring on Friday, and my experience was great! They offered me a great price on the car,and a great financing option. I feel that Sutoyo was very knowledgeable about the car, experience was great! They offered me a great price on the car,and a great financing option. I feel that Sutoyo was very knowledgeable about the car, and I would definitely recommend this him if anyone of my friends wants to buy a new car. More
My wife and I visited Russel and Smith Mazda "on spec", following a recommendation from a frined who had purchased a CX-9 some months previously. We are so glad we acted on his advice! The service spec", following a recommendation from a frined who had purchased a CX-9 some months previously. We are so glad we acted on his advice! The service we received from all the staff was exemplary. In particular, we would like to acknowledge Gilton Huggart who provided expert knowledge on the models we were reviewing and, together with Sutoyo Sigiharti, a fantastic offer on a new CX-9 Touring. We cannot praise this dealership highly enough; our buying experience was truly memorable and beyond any we have experienced previously from a dealership. We would thoroughly recommend Russell and Smith to anyone considering buying a Mazda. More
Sutoyo Sugiharto is very easy to work with. Honest and upfront on price, availability and quality of vehicle. Highly recommended! I have visited and contacted dealers from Dallas to San Antonio. And no on upfront on price, availability and quality of vehicle. Highly recommended! I have visited and contacted dealers from Dallas to San Antonio. And no one could beat Sutoyo Sugiharto's price. The transaction was very smooth. Everythin was delivered as promised. More
I had a great experience at this dealership. The car salesman that sold me the vehicle was the best salesman i have ever dealt with , he picked me up at the airport showed me around the beautiful dealer salesman that sold me the vehicle was the best salesman i have ever dealt with , he picked me up at the airport showed me around the beautiful dealership and explained to me every feature on my vehicle, even the finance department was extremely friendly and helpful. I would definetely recommend this dealership to anyone and especially my salesman SUTOYO SUGIHARTO. More
I feel like I got a reasable deal. The primary quote did not look inflated so we decided to check it out. The staff was willing to negotiate and accomodate our needs and answer our concerns. At the end, we not look inflated so we decided to check it out. The staff was willing to negotiate and accomodate our needs and answer our concerns. At the end, we decided that this would be the right dealership to purchase a Mazda. More
I have never had a saleman that was so knowledgeable about their cars as Gilton. There was no pressure to buy, he answered all our questions and made the experience very enjoyable. Everyone at the deal about their cars as Gilton. There was no pressure to buy, he answered all our questions and made the experience very enjoyable. Everyone at the dealership sales, finance, and service were friendly and helpful. More
I found the car (by VIN #) which I wanted; with good background on market and appraisal values we closed within 3 days. Sales person is professional and authorized to conclude the final deal, without ge background on market and appraisal values we closed within 3 days. Sales person is professional and authorized to conclude the final deal, without getting "pushy" or calling in the "manager". Was offered addtl. insurance but not pressured to buy it. More
Gilton took care of us very well, from the moment we walked onto the lot until we walked off with a new car a couple of weeks later. Trading in my old car was easy, negotiating the price was straightfor walked onto the lot until we walked off with a new car a couple of weeks later. Trading in my old car was easy, negotiating the price was straightforward and throughout the process there was no unwanted pressure. More

