Russell & Smith Mazda

We bought Mazda CX-9 from this dealership, and it was a very pleasant experience to do the business with Mr. Sutoyo Sugiharto. We negotiated the price mainly through emails. After the price was settled, we very pleasant experience to do the business with Mr. Sutoyo Sugiharto. We negotiated the price mainly through emails. After the price was settled, we visited the dealership on Saturday morning, and Sutoyo had already pulled the car up front. It took about 2 hours to check out the vehicle, test drive and fill out all the paper work. He was very nice to make everything happening very smooth. It was later found a small dirty on the front hood which could not be washed off (might be due to bird drops or tree), and some polish work was needed. He arranged the work and made sure everything is fine before we pick up the car next Wednesday. He had even personally offered the help to drive my old car back to my office but I think that was just too much trouble for him so I picked it up with my friend. Mr. Sutoyo Sugiharto deserve all the five stars. I’ll definite come back to Sutoyo for my next car in the future. The overall dealership experience is also pleasant. They deserve the praises. No pushy, very professional. More

After doing lots of research, we chose Russell&Smith Mazda, pretty close to my place. I knew Sutoyo from my friend and found a Saturday to test drive without making an appointment. He was so nice. I tes Mazda, pretty close to my place. I knew Sutoyo from my friend and found a Saturday to test drive without making an appointment. He was so nice. I tested my cute and lovely Mazda 3 after he gave me the key and left me plenty of time to feel its athletic handing and performance. No pressure at all. Intriguling, I also got the great price. Thank you, Sutoyo. Highly recommend! More

I was able to purchase my car via email and a test drive. Sutoyo was very efficient, and Anthony Alexander knows all the best ways to get the best possible financing options. I would definitely recommend th Sutoyo was very efficient, and Anthony Alexander knows all the best ways to get the best possible financing options. I would definitely recommend this dealership to all of my friends and family. More

Sutoyo Siguharto is a good ,very professional saleperson and friend. He address right away any concerns regarding issues in my car.I would recommend him to my friends and I would like to visit yuor dealersh and friend. He address right away any concerns regarding issues in my car.I would recommend him to my friends and I would like to visit yuor dealership in the future if I need a another car. Thank for your kind service. More

I contacted Gilton through internet sales with a very specific idea of what new car I wanted to purchase and price I was willing to spend. He is very responsive- responding to my e-mails promptly, mostly specific idea of what new car I wanted to purchase and price I was willing to spend. He is very responsive- responding to my e-mails promptly, mostly within half-an-hour. He also kept me informed of any ongoing sales in order to help my car search. Most importantly, he is honest, a rarity among the Mazda dealerships in this town. While some other dealers will use dishonest tricks to get you into their offices, such as refusing to give you specific numbers or telling you straight lies over e-mail or on the phone (chalking it up to "miscommunication" when you talk to them in person), Gilton will provide you all the numbers he can in as much detail as he can. But more importantly, they will be the same numbers he'll give you when you sit down with him. Of course, I wouldn't have bought a car if the price wasn't right, and Russell & Smith certainly gave me the best price out of the dealers I talked to (and I talked to or visited at least five). Yes, there was some back and forth, as there should be, but at least I was able to do all the negotiating through e-mail or on the phone in the comfort of my own home and office, saving me time, effort, stress, and gas money. Seriously, I spent less time at Russell & Smith buying a car than I did at other dealerships NOT buying a car. The way Gilton and Russell & Smith sells cars is the future of how cars will be sold. I also worked with Gerald Johnson in financing. Though I was paying in cash and did not need financing, he quickly went over some vehicle protection options, and when I declined, he politely and professionally moved on and finished up our business. I give Gilton, Gerald, and Russell & Smith my highest praise. More

I'm referred by my friend to mr Sutoyo and he was really kind and helpful. I made my decision really quickly because i really liked the car and the price he gave was also a great price. It was my first time kind and helpful. I made my decision really quickly because i really liked the car and the price he gave was also a great price. It was my first time buying a car and he was very patient to explain every process to me. Everything was done within 30 mins and i drove the car home happily. Great Service. More

We test drove a new mazda cx9 at another Mazda dealership closer to our home . We had spoken to a salesman there about price, financing etc, he said he would call us and never did. So we starting looking at closer to our home . We had spoken to a salesman there about price, financing etc, he said he would call us and never did. So we starting looking at a preowned mazda and found one through Russell & Smith. Sutoyo contacted us and he suggested we consider a new Mazda cx9 and went through the pros and cons with us. Sutoyo was great because we are quite far from Russell & Smith so everything had to be done by email and phone. He helped us with financing and trade in. He was very patient with us and didn't forget about us. We have about 3 Mazda dealerships closer to us but are glad we bought our new car through Russell & Smith.So we now have our new Mazda and we are thrilled. I would highly recommend Sutoyo and the Mazda cx9 to my friends. Also if you want the process to go as easy as possible Sutoyo is your man. Thanks Sutoyo! More