Russell & Smith Mazda

Searching for car was a night mare before I met Sutoyo from Russell and Smith Mazda. I never thought that purchasing a car would be that easy. Most of the communication are done with email. One phone call from Russell and Smith Mazda. I never thought that purchasing a car would be that easy. Most of the communication are done with email. One phone call for a price talk and one visit for the test drive and more negotiation.Sutoyo is very nice sale person. He is a listener. He listened to my comment and concern patiently(I work as a Quality Assurance engineer and you can imagine how picky I can be). I didn't feel any pressure at all. He took care of all my requests. If something is beyond his control then he worked with his boss to make sure that we are happy with the resolution. This is the first time I feel like "Customer is always right" in a car dealership. He followed up with my after my purchase to make sure that eveything is ok and i am happy with my new car. I would recommend Sutoyo from Russel Smith Mazda to any buyer who want to save time, money and energy. In my case, it only took 4 emails, 2 phone calls and 2 visits which is approximately 5 hrs total. I am happy with my new car. More

I went to this dealer because my brother-in-law said they would be honest and straight with me. They gave me the best price of any Mazda dealership in Houston. Salespeople were not pushy at all. The only pot would be honest and straight with me. They gave me the best price of any Mazda dealership in Houston. Salespeople were not pushy at all. The only potential bad thing was I found a small chip in the paint in my brand new car. They said they would fix it when I pick up my license plate - so great customer service! They will take care of it, and I would recommend Russel & Smith to family and friends. More