Russell & Smith Mazda

Wonderful Experience Excellent customer service and a wonderful experience! I have been to this dealership twice, their staff is friendly and courteous. They make you feel Excellent customer service and a wonderful experience! I have been to this dealership twice, their staff is friendly and courteous. They make you feel welcomed. I leased my car from Gilton Huggett in 2015 and now I am purchasing another car from him because he made my process very easy. He is helpful, knowledgeable, and patient. He will answer any questions you have and never rushes through the process. Russell & Smith takes good care of their customers and appreciate their business. The finance director. Jad, was also very helpful and went over everything thoroughly. I highly Recommend Gilton and will always give him and Russel & Smith Mazda my business without any hesitation. More

Great customer service Russell & Smith Mazda provides great maintenance service for my CX-5. My service agent Alfredo Vega is the best. I would recommend buying any car fro Russell & Smith Mazda provides great maintenance service for my CX-5. My service agent Alfredo Vega is the best. I would recommend buying any car from Russell & Smith. More

Excellent customer service!! This was by far the best car buying experience my wife and I have ever had. Once we spotted a car that we were interested in, we sent an email. Our sa This was by far the best car buying experience my wife and I have ever had. Once we spotted a car that we were interested in, we sent an email. Our salesman, Gilton, wrote back minutes later. We were able to negotiate the price and they had the vehicle ready for us to look over and test drive when we came in. There were a couple of small things that needed to be addressed that should have been caught during the inspection. However, they immediately took it to the shop and had it taken care of right away. Since the price was already agreed upon, there were no upsells of any kind. They asked one time if we wanted an extended warranty. Of course we declined since that is what an emergency fund is for. The general manager, Steve Rodriguez, was amazing and has worked there over 20 years. Customer service and customer satisfaction are stressed from the moment you step foot onto the property until you leave with your new vehicle. We will definitely recommend anyone visit them for their next purchase. They have three dealerships: Mazda, Ford, and Honda. Go visit them today. More

Truly Exceptional Service I love Mazda! The quality of the cars and service is exceptional. At Russell and Smith Mazda they were quite attentive and willing to help. Gilton Hug I love Mazda! The quality of the cars and service is exceptional. At Russell and Smith Mazda they were quite attentive and willing to help. Gilton Huggett made the process comfortable and easy. Amma Sheikh, the Sales Manager, came out, introduced himself and said he was there to help with whatever I needed. Jad Jibin made the application process stress free. Overall, this was the best car purchasing experience I've ever had. I will refer whenever I can. Thank you so much Russell and Smith family. More

Awesome Crew This place is awesome. They made everything easy. They were patient with me and very courteous. I have been to several places looking to buy, and thi This place is awesome. They made everything easy. They were patient with me and very courteous. I have been to several places looking to buy, and this was the only place that took the time to find something within my budget and didn't make me feel uneasy or wasting their time. I appreciate Salina and Jad for making this the best car buying experience I've ever had!!! Thank you both. It was a pleasure doing business with y'all. Definently would refer and I will be back. Sincerely, Debbie More

Fantastic service department! My advisor, Steven Rodriguez, was fantastic as usual! I was helped promptly when I arrived, received a loaner car in no time at all, and my car was r My advisor, Steven Rodriguez, was fantastic as usual! I was helped promptly when I arrived, received a loaner car in no time at all, and my car was ready quickly. Steven made sure was happy with the service, and even walked me to my car and opened the door for me when it was time to leave. I'm not sure if this is Mazda culture or just Russell and Smith, but they have my business forever! More

Very knowledgeable and courteous staff. We visited Russell & Smith after seeing good reviews online. We were helped by Gilton Huggett and he was very knowledgeable and courteous during our We visited Russell & Smith after seeing good reviews online. We were helped by Gilton Huggett and he was very knowledgeable and courteous during our visit. We ended up purchasing a new CX-5 because we felt we were treated fairly and respectfully. This dealership is much farther from our home in League City than the Clear Lake dealership, but we chose Russell & Smith because they apparently understand how to treat a customer. Too bad it is not that way at all dealerships. More

White glove service I had the pleasure of being helped by Steve Rodriguez. He informed of every step the process was going to take. He called me to inform me that a part I had the pleasure of being helped by Steve Rodriguez. He informed of every step the process was going to take. He called me to inform me that a part needed to be ordered and the work would be completed the next day - something he has already eluded to when I brought the car. Since he had planned for a replacement car during the repair, there was absolutely no inconvenience for me. He also called me with some recommendation and qualified the criticality - for me to choose what I deemed to be important. Finally, my car was washed, I received a detailed document of the work done as well as the unit price of everything done. I had a brief conversation with Ravi Sapkota to discuss the estimate foe resale which I intend to do shortly. I am so impressed!. More

Consistently good service and customer service Excellent service as always! I am very satisfied. Even though i said that i would like to spend more to use my accumulated points, the Service Advisor Excellent service as always! I am very satisfied. Even though i said that i would like to spend more to use my accumulated points, the Service Advisor Javier said that they will check first and see whether anything needs to be replaced. They found out that everything is still in a good shape and no additional replacement is needed and therefore, suggested that i would use my points for next service. This indicated true honesty. Thank you. More

God dealership Bought my CX5 from Russell & Smith Mazda. I was under the gun since my previous car had been totaled & my insurance coverage for rental car was runnin Bought my CX5 from Russell & Smith Mazda. I was under the gun since my previous car had been totaled & my insurance coverage for rental car was running out. Steve Rodriguez treated me fairly and with respect. So far this is the only dealership in the city in which I, as a woman, have had a positive ineraction with all the staff, and especially Mr. Rodriguez. Even Finance was professional and not overly pushy. Highly recommend Russell & Smith Mazda. More