Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Van Nuys Alfa Romeo Maserati
Van Nuys, CA
2,530 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 2,530 reviews
March 28, 2025
Our experience was flawless when buying our Lexus from Dmitri at Van Nuys Alfa Romeo about six months ago. The car is great, we are really happy with it. Dmitri was patient, helpful, informative, and very Dmitri at Van Nuys Alfa Romeo about six months ago. The car is great, we are really happy with it. Dmitri was patient, helpful, informative, and very very easy to talk to without any pressure to decide one way or the other. He even helped me set up the connection between the car and my smartphone; plus he explained how the hybrid system operates. Thank you Dmitri for your excellent guidance and support. More
by blb74688ytd
Employees Worked With
Dmitri
March 21, 2025
I leased a 2024 Alfa Romeo Stelvio from this dealership last month, with a clear agreement that they would cover certain items on my previous lease. However, I recently received a letter from my bank stati last month, with a clear agreement that they would cover certain items on my previous lease. However, I recently received a letter from my bank stating that the balance on my old lease is still due with theses items. I immediately contacted the dealership last Saturday, expecting a quick resolution, but here I am, 6 days later, after 15 phone calls and still no resolution. Not a single supervisor has called me back, despite my repeated attempts to get in touch. The lack of communication from this dealership is beyond frustrating, and their failure to follow through on their promises is completely unacceptable. It’s been an absolute nightmare dealing with them, and I wouldn’t recommend this dealership to anyone. Their business practices are unethical, and the overall experience has been the worst I’ve ever had with a car dealership. I am incredibly disappointed and frustrated with how this has been handled. I can't believe that if call and choose the option to speak with Salesperson I can speak with someone right away but when I need to speak with a Finance Manager or Supervisor no one is to be found. More
by chcookstires
Employees Worked With
Emmanuel
February 20, 2025
*WILL UPDATE IF ISSUES ARE RESOLVED* UPDATE 19feb25: Finance Manger said that Sales Manager Jose was the one who told him to add the TINT Fee since all their Cars are tinted. The car definitel 19feb25: Finance Manger said that Sales Manager Jose was the one who told him to add the TINT Fee since all their Cars are tinted. The car definitely does NOT have 3rd party Tint on it. It only has the Manufacturer glass tint. Awaiting a call from Jose to further discuss a resolution 16feb25: BEWARE OF FINANCE MANAGER OR SALES MANAGER ADDING RANDOM FEES AT SIGNING! We had a good experience with choosing a vehicle and negotiating an Out the Door (OTD) Price. However, the Finance manager Miguel added a NON-TAXABLE "Tint" fee of over $2000 at signing and played it off as Bank fees but that it would not change the Finance amount and OTD amount. When I asked him what the total amount financed would be he stated that it was the amount that we had agreed to with the Sales Manager. I told him the amount and he said yes I was correct. After our purchase, we reviewed our document closely and saw that the "Tint" Fee of over $2000 was added in addition to the OTD price we had agreed on. When I spoke with another finance manager they said that they would work with Miguel but that it could of been a Finance Fee but wasn't sure. Why would a finance fee be labeled as a Non-Taxable "Tint" Fee? Very Sketchy and fraudulent practice. As mentioned, i am currently working with the Office for a resolution and will update this review with the outcome. More
by Eduran
Employees Worked With
Jose
January 10, 2025
My experience with Moe at the dealership was exceptional—he was incredibly kind, patient, and attentive throughout the process. He took the time to understand my needs, answered all my questions exceptional—he was incredibly kind, patient, and attentive throughout the process. He took the time to understand my needs, answered all my questions thoroughly, and worked hard to help me secure a great deal. I truly appreciate his professionalism and dedication, and I highly recommend him to anyone looking for a positive car-buying experience. More
by martinyang1994
Employees Worked With
Moein Alborz
November 24, 2024
My sales person Mo was very helpful and knowledgeable! His manager was great and got me a great deal on my Porsche! I recommend them and would go to them again in the future! His manager was great and got me a great deal on my Porsche! I recommend them and would go to them again in the future! More
by krisydennis22
Employees Worked With
Moein, Petros Zhamkochyan
September 22, 2024
Moein provided us with excellent customer service. He is very friendly, honest, patient, polite, professional, good listener and provided all the information regarding the purchase of our new Mercedes He is very friendly, honest, patient, polite, professional, good listener and provided all the information regarding the purchase of our new Mercedes. Thank you Moein! I definitely recommend Moein and Alfa Romeo van nuys dealer to anyone looking to buy a vehicle. Great prices, cars super clean and in excellent condition! Also, the manager and finance staff are very honest, polite, helpful, professional, patient and friendly. I will definitely come back again to buy another vehicle! Thank you! More
by Miguel G
Employees Worked With
Moein
September 08, 2024
Really glad I Was Approved then I was declined but The Manager was very nice she felt bad and actually i drove by the other day and i seen they made a Street called Chevy Chase. Great memory and I still h Manager was very nice she felt bad and actually i drove by the other day and i seen they made a Street called Chevy Chase. Great memory and I still have the truck looking to trade it for that blue Alfa Romeo Hope soon More
by Dr.E5196
Employees Worked With
GOD, Juan Mendoza
July 20, 2024
The dealership sold me a Maserati in March 2024 and I have notnhad a return phone call or resolution. They sold me a demo and did not disclose among other things have notnhad a return phone call or resolution. They sold me a demo and did not disclose among other things More
by sraheel
Employees Worked With
Petros Zhamkochyan
June 05, 2024
I’ve just had a very poor experience with Alfa Romeo Maserati of Van Nuys, formerly Russell Westbrook Alfa Romeo. I put a lot of time and effort into the purchase of a 2019 Giulia Quadrifoglio Nring, nu Maserati of Van Nuys, formerly Russell Westbrook Alfa Romeo. I put a lot of time and effort into the purchase of a 2019 Giulia Quadrifoglio Nring, number 01 of 55. I put a deposit down, they desked the deal with my Ti Lusso in trade, was told it was in the service dept for a new windshield. Then yesterday the salesman didn’t get back to me all day about when the car would be ready to be picked up as he promised and was unreachable. I live 400 miles away. This morning he called to say the car was in need of $30,000 USD in repairs, including suspension damage, so they were going to wholesale it. This car had been serviced at this dealership regularly. Strange thing is subsequently the service dept told me it passed inspection, only needing a new PCV valve. Seems suspicious. More
by Nring
Employees Worked With
Petros Zhamkochyan
May 23, 2024
I’m extremely flabbergasted and frustrated with Maserati of Van Nuys. I called Tuesday the 21st to get a quote for a transmission service. I was told someone would call me back with that information. I rece of Van Nuys. I called Tuesday the 21st to get a quote for a transmission service. I was told someone would call me back with that information. I received a text message later in the day asking for my VIN to receive that quote. After hearing nothing since then, I called this morning, the 23rd to follow up on that quote. I was told Maserati wouldn’t service the transmission because it has “Lifetime Fluid”. Anyone who’s a car person know, Lifetime fluid is a “bait and switch term.” For those who don’t know, it’s essentially the lifetime of the vehicle (which could be 4 or 5 years by certain manufacturers. ZF, the maker of the transmission recommends they be service every 50,000 miles. ZF supplies Maserati with the transmissions. So, it’s clear, Maserati and this dealer would rather something catastrophic happen where they can quote you for a brand new transmission instead of simply changing the fluid and filter. Considering they have 2022 Maserati’s still on the lot, I can see how they are money hungry. However, now I don’t trust any Maserati dealer touching my car. If you won’t change the fluid and you are denying business until a new transmission is needed, Imagine what else they might be doing to charge up your bill. I’m also reaching out to the BBB, FTC, and other sources because there are shady tactics. People, do your research. NO FLUID IS LIFETIME. More
by B530e
Employees Worked With
Receptionist
