
Rusty Wallace Cadillac GMC Kia
Morristown, TN

Filter Reviews by Keyword
By Type
Showing 1,141 reviews
Prompt service Service department personnel are A-1 in my book. Our Terrain was recalled and the service was done promptly. While the Terrain was being serviced we Service department personnel are A-1 in my book. Our Terrain was recalled and the service was done promptly. While the Terrain was being serviced we decided to look at a GMC Canyon. Ian Miller, sales department went far and beyond to help. My wife has MS and instead of us walking to look at a truck to see if she could get in the truck the salesman brought 3 trucks to us. Unfortunately GMC Canyons are too high and the distance from the frame to the seat too wide for her to sit down and get in the truck. More
great service Friendly personal,answering questions and taking care of all needs.Service dept.always works with me on my schedule.Work is finished on time and alway Friendly personal,answering questions and taking care of all needs.Service dept.always works with me on my schedule.Work is finished on time and always professional. More
satisfied customer Love my new 2015 terrian! Thank you Danny Cody for making my buying experience a pleasant one! Everyone involved in the process was very kind and I wi Love my new 2015 terrian! Thank you Danny Cody for making my buying experience a pleasant one! Everyone involved in the process was very kind and I will highly recommend this dealership to anyone! More
Service work Did a great job fixing my car. They were friendly and very respectful they seemed very in tune with the service department and it was clean Did a great job fixing my car. They were friendly and very respectful they seemed very in tune with the service department and it was clean More
oil change and rotation of tires They reminded us of our appotintment, staff was very friendly and helpful. The want time was not long have dealt with Rusty Wallace before like the st They reminded us of our appotintment, staff was very friendly and helpful. The want time was not long have dealt with Rusty Wallace before like the staff this makes third Kia for our family More
Turbo I thought I had an oil leak so the team in the service dapartment waited on me to get there and they were super nice and I had to get a rental car so I thought I had an oil leak so the team in the service dapartment waited on me to get there and they were super nice and I had to get a rental car so they took care of getting me to enterprise. I ended up having a blower turbo line. All of the team at rusty Wallace are courteous and professional. More
Excellent experience from sales to service We have purchased two vehicles from Rusty Wallace in the last 2 years and have interacted with parts and service at least 4 times. I will just say ou We have purchased two vehicles from Rusty Wallace in the last 2 years and have interacted with parts and service at least 4 times. I will just say our experience with every department has been no less than exceptional. We unquestionably recommend Rusty Wallace to family and friends, and are quite happy to be part of the Rusty Wallace Cadillac GMC KIA family. More
First time Kia owner As a first time Kia owner we did not know what to expect with the service dept. and were very pleasantly surprised. We purchased the vehicle used and As a first time Kia owner we did not know what to expect with the service dept. and were very pleasantly surprised. We purchased the vehicle used and were skeptical as to what the service department would find and want to fix as with other dealerships we have dealt with. However, only a couple of minor issues were discovered and quickly taken care of. I really liked the waiting area, comfortable seats, real tv, and fresh coffee. We highly recommend Rusty Wallace Cadillac GMC Kia and will be back! More
Best Service Staff anywhere! I enjoy dealing with people who are proficient at their jobs and in the Rusty Wallace KIA Service center it is always a joy to drop by for a visit. W I enjoy dealing with people who are proficient at their jobs and in the Rusty Wallace KIA Service center it is always a joy to drop by for a visit. When you walk into the service door where the service writers work, the place is spotless. They are professional and know their jobs and Tammy, especially, has taken care of me for many years now. The inside of the shop bay is clean, organized and every time I have spoken to a mechanic they are polite and helpful. The repairs and service are done right the first and only time. Even the most painful part of the visit, writing the check, is made more tolerable for me by the staff. The prices are fair and reasonable and any additional work that needs to be done, I see the part and the technician explains what it does. In short, when you drive away you will feel much better that you got great service at a fair price. More