Rusty Wallace Cadillac GMC Kia

Although, I am not driving a Cadillac, GMC or KIA which is what the dealership sales, I bring my vehicle back to Rusty Wallace in Morristown just because of the service department. Dewayne, Charlie & Tammy is what the dealership sales, I bring my vehicle back to Rusty Wallace in Morristown just because of the service department. Dewayne, Charlie & Tammy in the service department treat you like you are family. They are the best. More

From the moment I set foot (tires) in the parking lot, the great folks at Rusty Wallace Cadillac GMC Kia are there to help with any need I have. I have always been pleased with the wonderful service prov the great folks at Rusty Wallace Cadillac GMC Kia are there to help with any need I have. I have always been pleased with the wonderful service provided and will always come back here to have my vehicle(s) serviced. They are up front and honest about any service needed. They don't try to up sell any unwarranted services, which I appreciate. I know when I bring my vehicle here, it's in good hands and will receive top notch service. Thank you to all for the wonderful job you do. More

I have given this dealer a 5 for all because every person i have ever dealt with here has always been extremely nice. Also have always been helpful! i try and recommend everyone i know who is looking for a i have ever dealt with here has always been extremely nice. Also have always been helpful! i try and recommend everyone i know who is looking for a new vehicle to come to you guys because you all are so friendly and prices are great! More

All associates were helpful and courteous. We received a good deal on the car we wanted. The follow up visits were on time as promised. An all round enjoyable experience good deal on the car we wanted. The follow up visits were on time as promised. An all round enjoyable experience More

Nice experience, kept me informed well of progress. Did not make me feel pressured to have anything done. Understood would need work done as could afford not make me feel pressured to have anything done. Understood would need work done as could afford More

I required assistance from Rusty Wallace for a programming problem for my Cadillac. The service I received was prompt, corrective, and courteous. I appreciate their expertise. programming problem for my Cadillac. The service I received was prompt, corrective, and courteous. I appreciate their expertise. More

In the past I have always dreaded going to the dealership for service, it always has been an over-priced and impersonal ordeal that was a let-down after the great experience of purchasing a vehicle. I am so for service, it always has been an over-priced and impersonal ordeal that was a let-down after the great experience of purchasing a vehicle. I am so glad that I have found a service center that is the complete opposite of any of my other experiences. The staff at Rusty Wallace Kia were not only friendly and helpful, but they were quick, efficient and actually had reasonable pricing. My entire experience was great and even though it takes about 30 minutes to get there, I will definitely be bringing my Kia back for any of my service needs! More

We had not purchased a new car in many years and it had been some time since our purchase of a used car. The last dealership we dealt with was not that great, so we were very appreciative of how wonderful been some time since our purchase of a used car. The last dealership we dealt with was not that great, so we were very appreciative of how wonderful our experience was at Rusty Wallace Kia in Morristown, Tennessee. The sales staff, especially Darren, was great and patient. I wanted to test drive more than one model and that was exactly what we did. When we finally decided which vehicle we wanted to purchase, Darren and Terry made it very easy. They walked us through everything and explained all our options to us. And the follow up, the next week from Kelli was really nice. She even set up the appointment for our 30 day "check up" for us. Overall our experience at Rusty Wallace Kia in Morristown was enjoyable and that says alot. More

We were looking at a used Kia on a very cold and snowy Saturday morning. Harvey hung in there as if it was 70 degrees instead of 25. He was very pleasant and helpful and worked hard along with the sales Saturday morning. Harvey hung in there as if it was 70 degrees instead of 25. He was very pleasant and helpful and worked hard along with the sales manager to get us a good deal on a new Kia. I can't remember all the names, but everyone at the dealership was friendly and helpful. We recommend Rusty Wallace Kia dealership and love the car. More

From the moment I called Rusty Wallace in Morristown, I was pleased with how they handled my concerns. The engine light in my 2011 GMC Acadia had come on and stayed on for a few days. I asked ONSTAR for was pleased with how they handled my concerns. The engine light in my 2011 GMC Acadia had come on and stayed on for a few days. I asked ONSTAR for a diagnostic check and they told me it was an emmissions problem and said I needed to take it in right away. I called Rusty Wallace on King Rd in Morristown as I had purchased my Acadia there. I was transferred to the service department where Duane set me up with an appointment that fit into my schedule (I live an hour away). Upon arriving at the Dealership for my appointment, Duane met me right away. He escorted me to a comfortable waiting area and told me he would be back in a little while. When he came back, he told me that there was a bad #2 coil and it needed to be replaced and that it would be an hour and a half to get me back on the road. In just over an hour he came back and said my car was ready and they had also done an all around check of my car, tires, fluids, etc. As my car was just over the 36,000 miles but withing the 36 months, he called the warranty department and I was only charged a $100 deductible which was a nice surprise. I was soon on my way and a phone call from the dealership the following day to make sure that I was satisfied, was appreciated. Amanda Roberts More