Rusty Wallace Ford

Excellent service from sales to service department My husband and I have purchased many vehicles over the years. Having done so we always head into a dealership with a sense of dread. You expect high My husband and I have purchased many vehicles over the years. Having done so we always head into a dealership with a sense of dread. You expect high pressure, shady number games and the feeling you are going to be taken advantage of. This was not the case with Rusty Wallace Ford in Newport, Tn. The staff was friendly, courteous and respectful. We had already researched vehicles on the internet and knew what we wanted to look at. Our salesman Shane was very pleasant. When it was time for negotiating Shane said he was going to talk to the General Manager. This is when I looked at my husband and whispered, "here it comes, the run-around". What happened was totally unexpected. Now I have always heard of "The General Manager", but having never seen one, I thought they were a mythical beast, something like a Unicorn. Well I can honestly say they are real. We met one and he actually came down and sat with us and we chatted. We were not buying a new high dollar car but an older affordable model and this gentleman still felt our business was important enough to come and introduce himself and sit with us for a bit. Wow, how great is that! Since then we have used their service department to purchase two full sets of tires for our other vehicles. I can't say enough about this dealership. They are absolutely the best. We will continue to use them for all of our automotive needs. More

Excellent service with a smile. This was the first car I have ever bought and the experience was great! Everyone was super friendly and they went above and beyond to make sure I was This was the first car I have ever bought and the experience was great! Everyone was super friendly and they went above and beyond to make sure I was satisfied and they got me into a car I love! Would definitely recommend. More

ALWAYS GREAT EXPERIENCE The whole staff at Rusty Wallace Ford is amazing! I have bought 6 vehicles from there so far. The service is always great. They never hesitate to be o The whole staff at Rusty Wallace Ford is amazing! I have bought 6 vehicles from there so far. The service is always great. They never hesitate to be of great help if needed but do not pressure you on your decision. They have always worked with me and got me the price that I could afford. They always do what is best for you and not them. I have always been helped by salesman Eric Freeman, he has been an amazing help with each of my visits to Rusty Wallace Ford. If you have not checked these great people out stop by and see them. I promise they will treat you right. More

made buying my truck easy the whole experience was great. Daniel was my salesman and he worked to find what I was looking for. couldn't have ask for him to be any better. th the whole experience was great. Daniel was my salesman and he worked to find what I was looking for. couldn't have ask for him to be any better. the entire staff was friendly and made the whole thing easier than I expected. had the deal done in a few hours. No next day call backs or harassment. I have found a dealership that I will go back to and recommend to anyone who ask. More

Satisfaction guaranteed! Wasn't really looking to buy, but they had exactly what we were looking for. Matt wasn't pushy like some salesman can be. He Learned what we wanted an Wasn't really looking to buy, but they had exactly what we were looking for. Matt wasn't pushy like some salesman can be. He Learned what we wanted and showed us what we asked for. Even after the sale he continues to check on us to make sure we are still happy. A+ salesman! More

gloria Lusk I was greeted with a smile, and a willingness to help with my selection. They were all courteous, my selection with their help was very satisfactory I was greeted with a smile, and a willingness to help with my selection. They were all courteous, my selection with their help was very satisfactory. Their after service was excellent. I would recommend them to my friends. More

Mr Frank D Elizer I have purchased 6 vehicles from this dealer and Mr Wiles.Drove from Nashville for one.My only dealer, best Salesman I have ever known I have purchased 6 vehicles from this dealer and Mr Wiles.Drove from Nashville for one.My only dealer, best Salesman I have ever known More

Top of the Line. Daniel Williams and the rest of the crew at Rusty Wallace Ford are the most superior sales personnel I have ever met. These people know what they are Daniel Williams and the rest of the crew at Rusty Wallace Ford are the most superior sales personnel I have ever met. These people know what they are doing. They go out of their way to complete the sale in outstanding fashion and follow up after the sale. I would highly recommend these folks to anyone wanting to purchase a car or truck. We purchased a car and truck and would not go anywhere else for our vehicle needs. Thank you so much, Daniel. John and Brenda Rutherford Big Stone Gap, VA More

Overall Excellent Experience Purchased my f-150 here and had a great experience. No high pressure tactics from sales or the business office. If needed, I will buy from them agai Purchased my f-150 here and had a great experience. No high pressure tactics from sales or the business office. If needed, I will buy from them again. More

I just keep going back I trade or buy vehicles almost once a year and always shop around for the best deal and I always end up with Rusty Wallace Ford. My last purchase wit I trade or buy vehicles almost once a year and always shop around for the best deal and I always end up with Rusty Wallace Ford. My last purchase with them was an f150.I called 2 other dealerships and told them the deal Rusty Wallace was offering me and both dealerships said they could not touch that price on the truck I was buying nor could they match what they was giving me for my trade. More