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Rusty Wallace Honda
Knoxville, TN
204 Reviews
When you choose this dealership, you choose a lifelong partnership with your dealer. We are committed to helping you find the right vehicle for you as well as preserving the performance, safety, reliability, and long-term value of your vehicle purchase. You can count on this dealership for an opulent service experience from the moment you enter our showroom. Visit us today at our address — our seasoned professionals are ready to answer any questions you may have.
This dealership strives to provide the best vehicles and service possible to the dealership area. Our experienced sales and service staff are available to help you find and maintain your next vehicle. Visit our showroom today and let us help you find your dream vehicle!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 204 reviews
February 28, 2012
I went to Rusty to get my oil changed. My hood latch had been loose for a while and I told them it was hard to open and I should do it. they said it was fine. When I got home and checked, I found my hood la been loose for a while and I told them it was hard to open and I should do it. they said it was fine. When I got home and checked, I found my hood latch had been broken off and put back together with zip ties. It also had immediately broken upon opening, so my car was stuck at home with a hood that wouldn't close. More
by ethan_hagen
Employees Worked With
Justin Wrye
Helpful August 27, 2011
I recently purchased a new Honda accord from Rusty Wallace Honda and they gave me the best deal with the least amount of time trying to work me on numbers. Told them what I wanted and what I expected Wallace Honda and they gave me the best deal with the least amount of time trying to work me on numbers. Told them what I wanted and what I expected to pay and they made it work. Definitely one of the best car buying experiences I have had. More
by boarhead82
Employees Worked With
Chad Cambell
May 05, 2011
Bought used 2001 Civic Honda believing the salesman when he vouched that he would put his grandaughter in it. Thought it just had a few problems, but upon further checking by own mechanic this vehicle had b he vouched that he would put his grandaughter in it. Thought it just had a few problems, but upon further checking by own mechanic this vehicle had been put on the lot for resale with the driver side window held in place with ties. There was no motor inside the driver side door to work the window or the lock. It also didnt come with a stereo, so when we were able to afford to put one in we found out that the speakers were either blown or had a short in them. When I called to talk to the General Mgr he very rudely told me that there was nothing he could do for me. He stated that it had passed the safety test and therefore deemed fine for resale. Even though I let him know that upon several instances (whether due to the problems with the door or security system)the battery would not stay charged and had already had to be replaced. I will not ever buy another new or used vehicle from this dealership nor would I recommend anyone else to deal with them. More
by burndout
Employees Worked With
Gary Painter and Chad Campbell
March 26, 2011
I went to Rusty Wallace looking to trade a new car in to get something used and a little cheaper, and I had a budget of $19K. I was only at the dealership for about 30 minutes, and this included a test driv get something used and a little cheaper, and I had a budget of $19K. I was only at the dealership for about 30 minutes, and this included a test drive. I left with nothing, and I was not happy about my experience. The sales person I was stuck with was not that informed on any of the vehicles he was trying to show me, and he was asking me to choose a car based on color. Just because I'm a woman doesn't mean I don't know anything about cars or how to shop for the right car for myself. Color is the last thing I care about when I'm looking for a quality vehicle. I was very disappointed that the sales person only showed me one car that wouldn't even work for me, and he told me I couldn't get into a car unless it was $12K or less. Well, I ended up buying a car at the Airport Honda (I highly recommend Airport Honda to everyone!) and was easily able to purchase a car for about $18K that was newer and nicer than what I was shown at Rusty Wallace. Maybe other people have great expereiences at Rusty Wallace, but mine was disappointing to say the least. More
by civicangel
Employees Worked With
Not sure no one gave me a card
